Compare Helpspot and RingCentral Engage
See this
side-by-side comparison of Helpspot vs. RingCentral Engage
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  RingCentral Engage | |
| Star Rating | Helpspot | RingCentral Engage |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | Helpspot No pricing information available | RingCentral Engage No pricing information available |
Helpspot vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that RingCentral Engage is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of RingCentral Engage over Helpspot.
Categories
Shared Categories
Helpspot and RingCentral Engage are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot has no unique categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
Helpspot
Responses: 9
RingCentral Engage
Responses: 19
Ease of Use
Helpspot
Responses: 9
RingCentral Engage
Responses: 18
Ease of Setup
Helpspot
Not enough data availableRingCentral Engage
Not enough data availableEase of Admin
Helpspot
Not enough data availableRingCentral Engage
Not enough data availableQuality of Support
Helpspot
Responses: 6
RingCentral Engage
Responses: 14
Ease of Doing Business With
Helpspot
Not enough data availableRingCentral Engage
Not enough data availableProduct Direction (% positive)
Helpspot
Responses: 9
RingCentral Engage
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Responses: 9
Verified Feature
RingCentral Engage
Ticket response user experience
Helpspot
Responses: 8
Verified Feature
RingCentral Engage
Workflow
Helpspot
Responses: 8
Verified Feature
RingCentral Engage
Response Automation
Helpspot
Responses: 9
Verified Feature
RingCentral Engage
SLA Management
Helpspot
RingCentral Engage
Attachments/Screencasts
Helpspot
Responses: 9
Verified Feature
RingCentral Engage
Ticket Collaboration
Helpspot
Responses: 9
Verified Feature
RingCentral Engage
Customer and Contacts Database
Helpspot
RingCentral Engage
Knowledge Share
Knowledge Base
Helpspot
RingCentral Engage
Searchable Articles
Helpspot
RingCentral Engage
Responses: 5
Community Forums
Helpspot
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
Helpspot
RingCentral Engage
Responses: 5
Interaction
Web Portals
Helpspot
Responses: 5
RingCentral Engage
Responses: 6
Forum to Reponse
Helpspot
RingCentral Engage
Responses: 5
Tickets and Tagging
Helpspot
Responses: 5
RingCentral Engage
Responses: 5
Live Chat
Helpspot
RingCentral Engage
Responses: 6
Communication Channels
Customer Portal
Helpspot
Responses: 7
Verified Feature
RingCentral Engage
Email to Case
Helpspot
Responses: 8
Verified Feature
RingCentral Engage
Chat/Live Support
Helpspot
RingCentral Engage
Social Integration
Helpspot
RingCentral Engage
Voice
Helpspot
RingCentral Engage
Platform
Mobile User Support
Helpspot
RingCentral Engage
Customization
Helpspot
RingCentral Engage
User, Role, and Access Management
Helpspot
RingCentral Engage
Integration
Helpspot
RingCentral Engage
Reporting
Helpspot
Responses: 8
Verified Feature
RingCentral Engage
Dashboards
Helpspot
Responses: 8
Verified Feature
RingCentral Engage
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
RingCentral Engage
Mid-Market
(51-1000 emp.)
Helpspot
RingCentral Engage
Enterprise
(> 1000 emp.)
Helpspot
RingCentral Engage
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Administrator in Law Practice
The ease of use. Also, the cost of the software is very good.
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
User in Sports
some of the lay out is a little less intuitive than i would have liked
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
Helpspot has no discussions with answers
RingCentral Engage has no discussions with answers
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