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Compare Helpspot and RingCentral Engage

See this
side-by-side comparison of Helpspot vs. RingCentral Engage
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
Helpspot
Helpspot
RingCentral Engage
RingCentral Engage
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
RingCentral Engage
RingCentral Engage
No pricing information available

Helpspot vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that RingCentral Engage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of RingCentral Engage over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
RingCentral Engage
RingCentral Engage
Helpspot and RingCentral Engage are categorized as Customer Self-Service and Help Desk
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
Helpspot
Helpspot
Feature Not Available
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
Helpspot
Helpspot
Feature Not Available
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
Helpspot
Helpspot
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Helpspot
G
Administrator in Law Practice

The ease of use. Also, the cost of the software is very good.

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Helpspot
GS
User in Sports

some of the lay out is a little less intuitive than i would have liked

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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