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Compare Helpspot and Rhino Support

See this
side-by-side comparison of Helpspot vs. Rhino Support
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Star Rating
Helpspot
Helpspot
Rhino Support
Rhino Support
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Rhino Support
Rhino Support
$47 per month

Helpspot vs Rhino Support

  • Helpspot and Rhino Support both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that Helpspot is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Rhino Support
Rhino Support
Helpspot and Rhino Support are categorized as Help Desk
Unique Categories
Helpspot
Helpspot is categorized as Customer Self-Service
Rhino Support
Rhino Support is categorized as Live Chat
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Rhino Support
Rhino Support
8.3
Responses: 8
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Rhino Support
Rhino Support
7.9
Responses: 8
Ease of Setup
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Ease of Admin
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Rhino Support
Rhino Support
7.7
Responses: 8
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Rhino Support
Rhino Support
8.5
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
SLA Management
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Chat/Live Support
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Social Integration
Helpspot
Helpspot
Feature Not Available
Rhino Support
Rhino Support
Not enough data available
Voice
Helpspot
Helpspot
Feature Not Available
Rhino Support
Rhino Support
Not enough data available
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
Rhino Support
Rhino Support
Not enough data available
Customization
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Integration
Helpspot
Helpspot
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Rhino Support were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Rhino Support
Rhino Support
36.4%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Rhino Support
Rhino Support
36.4%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Rhino Support
Rhino Support
27.3%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Rhino Support
Rhino Support Screenshots
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