Compare Helpspot and Rhino Support
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side-by-side comparison of Helpspot vs. Rhino Support
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  Rhino Support | |
| Star Rating | Helpspot | Rhino Support |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | Rhino Support Small-Business (36.4% of reviews) |
| Entry Level Price | Helpspot No pricing information available | Rhino Support $47 per month |
Helpspot vs Rhino Support
- Helpspot and Rhino Support both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Helpspot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Helpspot.
Categories
Shared Categories
Helpspot and Rhino Support are categorized as Help Desk
Unique Categories
Helpspot is categorized as Customer Self-Service
Rhino Support is categorized as Live Chat
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
‐
Free Trial
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
Rhino Support
Responses: 8
Ease of Use
Helpspot
Responses: 9
Rhino Support
Responses: 8
Ease of Setup
Helpspot
Not enough data availableRhino Support
Not enough data availableEase of Admin
Helpspot
Not enough data availableRhino Support
Not enough data availableQuality of Support
Helpspot
Responses: 6
Rhino Support
Responses: 8
Ease of Doing Business With
Helpspot
Not enough data availableRhino Support
Not enough data availableProduct Direction (% positive)
Helpspot
Responses: 9
Rhino Support
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Responses: 9
Verified Feature
Rhino Support
Ticket response user experience
Helpspot
Responses: 8
Verified Feature
Rhino Support
Workflow
Helpspot
Responses: 8
Verified Feature
Rhino Support
Response Automation
Helpspot
Responses: 9
Verified Feature
Rhino Support
SLA Management
Helpspot
Rhino Support
Attachments/Screencasts
Helpspot
Responses: 9
Verified Feature
Rhino Support
Ticket Collaboration
Helpspot
Responses: 9
Verified Feature
Rhino Support
Customer and Contacts Database
Helpspot
Rhino Support
Communication Channels
Customer Portal
Helpspot
Responses: 7
Verified Feature
Rhino Support
Email to Case
Helpspot
Responses: 8
Verified Feature
Rhino Support
Chat/Live Support
Helpspot
Rhino Support
Social Integration
Helpspot
Rhino Support
Voice
Helpspot
Rhino Support
Platform
Mobile User Support
Helpspot
Rhino Support
Customization
Helpspot
Rhino Support
User, Role, and Access Management
Helpspot
Rhino Support
Integration
Helpspot
Rhino Support
Reporting
Helpspot
Responses: 8
Verified Feature
Rhino Support
Dashboards
Helpspot
Responses: 8
Verified Feature
Rhino Support
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Rhino Support were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Rhino Support
Mid-Market
(51-1000 emp.)
Helpspot
Rhino Support
Enterprise
(> 1000 emp.)
Helpspot
Rhino Support
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Manas A.
User in Education Management
Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Consultant in Information Technology and Services
I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to
Top Alternatives
Discussions
Helpspot has no discussions with answers
Rhino Support has no discussions with answers
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