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Compare Helpspot and Re:amaze

See this
side-by-side comparison of Helpspot vs. Re:amaze
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Re:amaze rates 4.6/5 stars with 124 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Re:amaze
Re:amaze
(124)
4.6 out of 5
Re:amaze
Star Rating
Helpspot
Helpspot
Re:amaze
Re:amaze
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Re:amaze
Re:amaze
Small-Business (80.3% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Re:amaze
Re:amaze
$29 per agent / month

Helpspot vs Re:amaze

  • Reviewers felt that Re:amaze meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Re:amaze
Re:amaze
Helpspot and Re:amaze are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot
Helpspot has no unique categories
Re:amaze
Re:amaze is categorized as Live Chat and Social Customer Service
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Re:amaze
Re:amaze Pricing
Basic
$29 per agent / month
Re:amaze Pro
$49 per agent / month
Plus
$69 per agent / month
Starter
$59 flat rate
Enterprise
Starting at $899
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Re:amaze
Re:amaze
9.3
Responses: 112
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Re:amaze
Re:amaze
9.0
Responses: 114
Ease of Setup
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
8.9
Responses: 70
Ease of Admin
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.4
Responses: 71
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Re:amaze
Re:amaze
9.5
Responses: 108
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.7
Responses: 70
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Re:amaze
Re:amaze
9.4
Responses: 113
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Re:amaze
Re:amaze
9.4
Responses: 60
Verified Feature
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
Re:amaze
Re:amaze
9.3
Responses: 61
Verified Feature
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Re:amaze
Re:amaze
9.1
Responses: 61
Verified Feature
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Re:amaze
Re:amaze
8.9
Responses: 54
Verified Feature
SLA Management
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
8.8
Responses: 34
Verified Feature
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
Re:amaze
Re:amaze
8.6
Responses: 62
Verified Feature
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
Re:amaze
Re:amaze
9.2
Responses: 52
Verified Feature
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.2
Responses: 24
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.2
Responses: 44
Searchable Articles
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.1
Responses: 45
Community Forums
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
Feature Not Available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.2
Responses: 37
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Re:amaze
Re:amaze
9.3
Responses: 38
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.1
Responses: 32
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Re:amaze
Re:amaze
9.5
Responses: 41
Live Chat
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.3
Responses: 45
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
Re:amaze
Re:amaze
9.2
Responses: 49
Verified Feature
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
Re:amaze
Re:amaze
9.3
Responses: 59
Verified Feature
Chat/Live Support
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.4
Responses: 61
Verified Feature
Social Integration
Helpspot
Helpspot
Feature Not Available
Re:amaze
Re:amaze
8.9
Responses: 57
Verified Feature
Voice
Helpspot
Helpspot
Feature Not Available
Re:amaze
Re:amaze
Feature Not Available
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
Re:amaze
Re:amaze
9.3
Responses: 45
Verified Feature
Customization
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
8.6
Responses: 64
Verified Feature
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.3
Responses: 48
Verified Feature
Integration
Helpspot
Helpspot
Not enough data available
Re:amaze
Re:amaze
9.3
Responses: 42
Verified Feature
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
Re:amaze
Re:amaze
9.1
Responses: 52
Verified Feature
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Re:amaze
Re:amaze
8.9
Responses: 56
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Re:amaze were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Re:amaze
Re:amaze
80.3%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Re:amaze
Re:amaze
17.2%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Re:amaze
Re:amaze
2.5%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Re:amaze
Re:amaze Industry
Retail
18.0%
Sporting Goods
6.6%
Consumer Electronics
6.6%
Consumer Goods
5.7%
Computer Software
5.7%
Other
57.4%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Re:amaze
G
User in Publishing

I like the ease of use and that it allow us to have all of our methods of communication (email, sms, FB, chat, etc) in one place. Makes it easy for multiple staff members to divide the work.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Re:amaze
G
Administrator in Real Estate

have to re-sign into the app often. there's a delay in getting chat emails sent to me so I can reply via email (the reply via email is awesome though when it works)

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Re:amaze
Re:amaze Discussions
What is Re:amaze's pricing?
1 comment
Offical Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages. 1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 comment
Offical Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Am I required to be on a contract with Re:amaze?
1 comment
Offical Response from Re:amaze
Re:amaze is a SaaS application and charges you based on a monthly subscription. We do not require you to enter into a contract. There are no minimum spends...Read more
Screenshots
Helpspot
Helpspot Screenshots
Videos
Helpspot
Helpspot Videos
No videos provided
Re:amaze
Re:amaze Videos
Video Preview

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

Downloads
Helpspot
Helpspot Downloads
No downloads provided
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