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Compare Helpspot and ProProfs Knowledge Base Software

See this
side-by-side comparison of Helpspot vs. ProProfs Knowledge Base Software
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, ProProfs Knowledge Base Software rates 4.5/5 stars with 16 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
(16)
4.5 out of 5
ProProfs Knowledge Base Software
Star Rating
Helpspot
Helpspot
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Small-Business (46.7% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
$ 0

Helpspot vs ProProfs Knowledge Base Software

  • Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that ProProfs Knowledge Base Software is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Knowledge Base Software over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Helpspot and ProProfs Knowledge Base Software are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Pricing
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.2
Responses: 13
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.5
Responses: 13
Ease of Setup
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
Ease of Admin
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.6
Responses: 6
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.0
Responses: 12
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
10.0
Responses: 11
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.3
Responses: 5
Searchable Articles
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Community Forums
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Feature Not Available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for ProProfs Knowledge Base Software were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
6.7%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Industry
Information Technology and Services
20.0%
Computer Software
20.0%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Internet
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
Helpspot
G
Internal Consultant in Information Technology and Services

It is simple and convenient to use. I like the analysis feature.

ProProfs Knowledge Base Software
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Discussions
How many help sites can I create?
1 comment
Offical Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 comment
Offical Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 comment
Offical Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Screenshots
Helpspot
Helpspot Screenshots
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Screenshots
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