Reduce your software costs by 18% overnight

Compare Helpspot and Panviva

See this
side-by-side comparison of Helpspot vs. Panviva
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Panviva rates 4.6/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Panviva
Panviva
(46)
4.6 out of 5
Panviva
Star Rating
Helpspot
Helpspot
Panviva
Panviva
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Panviva
Panviva
Mid-Market (47.7% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Panviva
Panviva
No pricing information available

Helpspot vs Panviva

  • Reviewers felt that Panviva meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Panviva is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Panviva over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Panviva
Panviva
Helpspot and Panviva are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Panviva
Panviva is categorized as Contact Center Knowledge Base and Enterprise Wiki
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Panviva
Panviva Pricing
Free Trial Unavailable
Ask a Question

Have questions for Helpspot and Panviva?

Start a private conversation.
Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Panviva
Panviva
8.5
Responses: 37
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Panviva
Panviva
9.0
Responses: 40
Ease of Setup
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
8.0
Responses: 32
Ease of Admin
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
8.3
Responses: 31
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Panviva
Panviva
8.8
Responses: 38
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
8.9
Responses: 29
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Panviva
Panviva
8.8
Responses: 38
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
Not enough data available
Searchable Articles
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
Not enough data available
Community Forums
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
Not enough data available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Panviva
Panviva
Not enough data available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
Not enough data available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Panviva
Panviva
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
Panviva
Panviva
Not enough data available
Reviewers' Company Size
Reviewers of both Helpspot and Panviva were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Panviva
Panviva
9.1%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Panviva
Panviva
47.7%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Panviva
Panviva
43.2%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Panviva
Panviva Industry
Hospital & Health Care
25.0%
Insurance
20.5%
Telecommunications
11.4%
Medical Practice
9.1%
Financial Services
9.1%
Other
25.0%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Panviva
Larry B.
Administrator in Hospital & Health Care

All of my resources and processes are in one centralized location. I no longer have to remember which resource program or email something I may need to use for work is sitting in. I can go straight to what I need in seconds by clicking or typing in a search.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Panviva
G
Administrator in Hospital & Health Care

Need to have more options like font, font color, page types ect.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Panviva
Panviva Discussions
Monty the Mongoose crying
Panviva has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Panviva
Panviva Screenshots
Ask Helpspot a QuestionContact HelpspotAsk Panviva a QuestionContact Panviva
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community