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Compare Helpspot and Mindsay

See this
side-by-side comparison of Helpspot vs. Mindsay
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Mindsay rates 4.6/5 stars with 27 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Mindsay
Mindsay
(27)
4.6 out of 5
Mindsay
Star Rating
Helpspot
Helpspot
Mindsay
Mindsay
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Mindsay
Mindsay
Mid-Market (48.1% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Mindsay
Mindsay
No pricing information available

Helpspot vs Mindsay

  • Reviewers felt that Mindsay meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Mindsay is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Mindsay over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Mindsay
Mindsay
Helpspot and Mindsay are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Mindsay
Mindsay Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Mindsay
Mindsay
8.8
Responses: 23
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Mindsay
Mindsay
8.9
Responses: 23
Ease of Setup
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
9.0
Responses: 15
Ease of Admin
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
9.0
Responses: 15
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Mindsay
Mindsay
9.5
Responses: 22
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
9.6
Responses: 14
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Mindsay
Mindsay
10.0
Responses: 24
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
8.3
Responses: 13
Searchable Articles
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
Not enough data available
Community Forums
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
Not enough data available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Mindsay
Mindsay
9.4
Responses: 9
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
Not enough data available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Mindsay
Mindsay
7.8
Responses: 10
Live Chat
Helpspot
Helpspot
Not enough data available
Mindsay
Mindsay
9.2
Responses: 8
Reviewers' Company Size
Reviewers of both Helpspot and Mindsay were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Mindsay
Mindsay
14.8%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Mindsay
Mindsay
48.1%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Mindsay
Mindsay
37.0%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Mindsay
Mindsay Industry
Airlines/Aviation
37.0%
Transportation/Trucking/Railroad
25.9%
Leisure, Travel & Tourism
25.9%
Sports
3.7%
Retail
3.7%
Other
3.7%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

Helpspot is very user friendly. It is a quick and efficient way to maintain a successful help desk service. It is full of neat features that are easy to navigate.

Mindsay
Fanny B.
User in Transportation/Trucking/Railroad

Mindsay let us have a chatbot responding exactly to our needs as a medium company. Also, it allows us to make evolutions that help us in commercial subject and customer service.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Mindsay
G
Administrator in Airlines/Aviation

The platform was not as self-service as we would have liked from day one but Mindsay have continued to make it operate a platform where you can manage your own intents, content and implementation

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Mindsay
Mindsay Discussions
Monty the Mongoose crying
Mindsay has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Mindsay
Mindsay Screenshots
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