Compare Helpspot vs Microsoft Dynamics 365 for Customer Service

See this
comparison of Helpspot vs. Microsoft Dynamics 365 for Customer Service
based on data from user reviews. Helpspot rates 3.9/5 stars with 10 reviews. Microsoft Dynamics 365 for Customer Service rates 4.4/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
One time license fee
 
Optional costs
user/month (billed annually)
 
Free Trial
Free Trial Unavailable
Helpspot
One time license fee
Optional costs
user/month (billed annually)
Free Trial
Microsoft Dynamics 365 for Customer Service
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
Ease of Use
Ease of Use
8.1
8.3
Ease of Setup
Ease of SetupNot enough data availableNot enough data available
Ease of Admin
Ease of AdminNot enough data availableNot enough data available
Quality of Support
Quality of Support
7.8
8.5
Ease of Doing Business With
Ease of Doing Business WithNot enough data availableNot enough data available
Product Direction (% positive)
Product Direction (% positive)
4.8
7.7
Meets Requirements
Helpspot
8.3
Microsoft Dynamics 365 for Customer Service
8.5
Ease of Use
Helpspot
8.1
Microsoft Dynamics 365 for Customer Service
8.3
Ease of Setup
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Ease of Admin
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Quality of Support
Helpspot
7.8
Microsoft Dynamics 365 for Customer Service
8.5
Ease of Doing Business With
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Product Direction (% positive)
Helpspot
4.8
Microsoft Dynamics 365 for Customer Service
7.7

Features

Ticket and Case Management
Ticket creation user experience
Helpspot
8.0
Microsoft Dynamics 365 for Customer Service
Not enough data available
Ticket response user experience
Helpspot
9.0
Microsoft Dynamics 365 for Customer Service
Not enough data available
Workflow
Helpspot
8.1
Microsoft Dynamics 365 for Customer Service
Not enough data available
Response Automation
Helpspot
8.0
Microsoft Dynamics 365 for Customer Service
Not enough data available
SLA Management
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Attachments/Screencasts
Helpspot
7.2
Microsoft Dynamics 365 for Customer Service
Not enough data available
Ticket Collaboration
Helpspot
7.4
Microsoft Dynamics 365 for Customer Service
Not enough data available
Knowledge Share
Knowledge Base
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
8.5
Searchable Articles
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
8.3
Community Forums
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
8.3
Interactive FAQs & Forums
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
7.9
Interaction
Web Portals
Helpspot
6.7
Microsoft Dynamics 365 for Customer Service
7.9
Forum to Reponse
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
7.8
Tickets and Tagging
Helpspot
7.3
Microsoft Dynamics 365 for Customer Service
8.8
Live Chat
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
9.4
Communication Channels
Customer Portal
Helpspot
6.4
Microsoft Dynamics 365 for Customer Service
Not enough data available
Email to Case
Helpspot
7.9
Microsoft Dynamics 365 for Customer Service
Not enough data available
Chat/Live Support
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Social Integration
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Call Center
Make, Receive, and Record Calls
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Customer and Contacts Database
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Products and Version Tracking
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Call Scripting
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Interactive Voice Response (IVR)
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Self Service/Community
Forums
Helpspot
6.9
Microsoft Dynamics 365 for Customer Service
Not enough data available
Knowledge Base
Helpspot
7.6
Microsoft Dynamics 365 for Customer Service
Not enough data available
Ideas/Feedback
Helpspot
7.8
Microsoft Dynamics 365 for Customer Service
Not enough data available
Q&A
Helpspot
7.8
Microsoft Dynamics 365 for Customer Service
Not enough data available
Reporting & Analytics
Social Monitoring
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Reporting
Helpspot
7.7
Microsoft Dynamics 365 for Customer Service
Not enough data available
Dashboards
Helpspot
8.1
Microsoft Dynamics 365 for Customer Service
Not enough data available
Platform
Mobile User Support
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
ITIL Compliance
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Customization
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
User, Role, and Access Management
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Internationalization
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Performance & Reliability
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available
Integration APIs
Helpspot
Not enough data available
Microsoft Dynamics 365 for Customer Service
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
20.0%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.0%
58.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
16.7%
Helpspot
Small-Business
20.0%
Mid-Market
70.0%
Enterprise
10.0%
Microsoft Dynamics 365 for Customer Service
Small-Business
25.0%
Mid-Market
58.3%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
60.0%
Accounting
16.7%
 
Sports
10.0%
Wholesale
8.3%
 
Primary/Secondary Education
10.0%
Telecommunications
8.3%
 
Law Practice
10.0%
Oil & Energy
8.3%
 
Human Resources
10.0%
Non-Profit Organization Management
8.3%
 
Other
0.0%
Other
50.0%
Helpspot
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Microsoft Dynamics 365 for Customer Service
Accounting
16.7%
Wholesale
8.3%
Telecommunications
8.3%
Oil & Energy
8.3%
Non-Profit Organization Management
8.3%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator

The ease of use. Also, the cost of the software is very good.

John N.
User in Marketing and Advertising

What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports. The availability of functional features is what keeps our corporation to...

Most Helpful Critical Review
Most Helpful Critical Review
User in Sports

some of the lay out is a little less intuitive than i would have liked

Mark E.
Industry Analyst / Tech Writer

It's not that bad, pretty straight forward. The only thing is that there are a few bugs here and there. I would like it to be more reliable

 
Helpspot
Most Helpful Favorable Review
Administrator

The ease of use. Also, the cost of the software is very good.

Most Helpful Critical Review
User in Sports

some of the lay out is a little less intuitive than i would have liked

Microsoft Dynamics 365 for Customer Service
Most Helpful Favorable Review
John N.
User in Marketing and Advertising

What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports. The availability of functional features is what keeps our corporation to...

Most Helpful Critical Review
Mark E.
Industry Analyst / Tech Writer

It's not that bad, pretty straight forward. The only thing is that there are a few bugs here and there. I would like it to be more reliable

Screenshots

 
1 of 3
2 of 3
3 of 3
No screenshots provided
Microsoft Dynamics 365 for Customer Service
No screenshots provided
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