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Compare Helpspot and livepro Knowledge Management

See this
side-by-side comparison of Helpspot vs. livepro Knowledge Management
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, livepro Knowledge Management rates 4.9/5 stars with 48 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
livepro Knowledge Management
livepro Knowledge Management
(48)
4.9 out of 5
livepro Knowledge Management
Star Rating
Helpspot
Helpspot
livepro Knowledge Management
livepro Knowledge Management
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
livepro Knowledge Management
livepro Knowledge Management
Mid-Market (62.8% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
livepro Knowledge Management
livepro Knowledge Management
Starts from $499 unlimited users

Helpspot vs livepro Knowledge Management

  • Reviewers felt that livepro Knowledge Management meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that livepro Knowledge Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of livepro Knowledge Management over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
livepro Knowledge Management
livepro Knowledge Management
Helpspot and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
livepro Knowledge Management
livepro Knowledge Management is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Work Instructions
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
livepro Knowledge Management
livepro Knowledge Management Pricing
livepro Knowledgebase
Starts from $499unlimited users
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 34
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 35
Ease of Setup
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
9.3
Responses: 26
Ease of Admin
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
8.8
Responses: 26
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
livepro Knowledge Management
livepro Knowledge Management
9.7
Responses: 34
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
9.9
Responses: 24
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 32
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Searchable Articles
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Community Forums
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Reviewers' Company Size
Reviewers of both Helpspot and livepro Knowledge Management were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
livepro Knowledge Management
livepro Knowledge Management
7.0%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
livepro Knowledge Management
livepro Knowledge Management
62.8%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
livepro Knowledge Management
livepro Knowledge Management
30.2%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
livepro Knowledge Management
livepro Knowledge Management Industry
Financial Services
23.3%
Government Administration
18.6%
Insurance
14.0%
Medical Practice
9.3%
Health, Wellness and Fitness
7.0%
Other
27.9%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

livepro Knowledge Management
Luke J.
Executive Sponsor in Financial Services

Livepro delivers the right answer to the right person at the right time. Logical UI for both end users and content authors. The Livepro team are always so helpful and willing to explore ways to make their awesome solution even more awesome. The data that...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

livepro Knowledge Management
GM
Administrator in Consumer Services

The WYSIWYG editor can be a little tricky like most of them.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
livepro Knowledge Management
livepro Knowledge Management Discussions
Monty the Mongoose crying
livepro Knowledge Management has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
livepro Knowledge Management
livepro Knowledge Management Screenshots
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