Compare Helpspot and LiveHelpNow
See this
side-by-side comparison of Helpspot vs. LiveHelpNow
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, LiveHelpNow rates 4.2/5 stars with 122 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  LiveHelpNow | |
| Star Rating | Helpspot | LiveHelpNow |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | LiveHelpNow Small-Business (47.9% of reviews) |
| Entry Level Price | Helpspot No pricing information available | LiveHelpNow $18.90 per month |
Helpspot vs LiveHelpNow
- Reviewers felt that LiveHelpNow meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveHelpNow over Helpspot.
Categories
Shared Categories
Helpspot and LiveHelpNow are categorized as Customer Self-Service and Help Desk
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
‐
‐
Free Trial
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
LiveHelpNow
Responses: 111
Ease of Use
Helpspot
Responses: 9
LiveHelpNow
Responses: 111
Ease of Setup
Helpspot
Not enough data availableLiveHelpNow
Responses: 85
Ease of Admin
Helpspot
Not enough data availableLiveHelpNow
Responses: 84
Quality of Support
Helpspot
Responses: 6
LiveHelpNow
Responses: 100
Ease of Doing Business With
Helpspot
Not enough data availableLiveHelpNow
Responses: 84
Product Direction (% positive)
Helpspot
Responses: 9
LiveHelpNow
Responses: 110
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Responses: 9
Verified Feature
LiveHelpNow
Responses: 24
Verified Feature
Ticket response user experience
Helpspot
Responses: 8
Verified Feature
LiveHelpNow
Responses: 23
Verified Feature
Workflow
Helpspot
Responses: 8
Verified Feature
LiveHelpNow
Responses: 24
Verified Feature
Response Automation
Helpspot
Responses: 9
Verified Feature
LiveHelpNow
Responses: 26
Verified Feature
SLA Management
Helpspot
LiveHelpNow
Responses: 17
Attachments/Screencasts
Helpspot
Responses: 9
Verified Feature
LiveHelpNow
Responses: 22
Verified Feature
Ticket Collaboration
Helpspot
Responses: 9
Verified Feature
LiveHelpNow
Responses: 21
Verified Feature
Customer and Contacts Database
Helpspot
LiveHelpNow
Responses: 15
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
LiveHelpNow
Responses: 20
Searchable Articles
Helpspot
LiveHelpNow
Responses: 18
Community Forums
Helpspot
LiveHelpNow
Responses: 19
Interactive FAQs & Forums
Helpspot
LiveHelpNow
Responses: 16
Interaction
Web Portals
Helpspot
Responses: 5
LiveHelpNow
Responses: 17
Forum to Reponse
Helpspot
LiveHelpNow
Responses: 17
Tickets and Tagging
Helpspot
Responses: 5
LiveHelpNow
Responses: 20
Live Chat
Helpspot
LiveHelpNow
Responses: 25
Communication Channels
Customer Portal
Helpspot
Responses: 7
Verified Feature
LiveHelpNow
Responses: 26
Verified Feature
Email to Case
Helpspot
Responses: 8
Verified Feature
LiveHelpNow
Responses: 24
Verified Feature
Chat/Live Support
Helpspot
LiveHelpNow
Responses: 28
Verified Feature
Social Integration
Helpspot
LiveHelpNow
Responses: 21
Verified Feature
Voice
Helpspot
LiveHelpNow
Responses: 14
Verified Feature
Platform
Mobile User Support
Helpspot
LiveHelpNow
Responses: 13
Verified Feature
Customization
Helpspot
LiveHelpNow
Responses: 71
Verified Feature
User, Role, and Access Management
Helpspot
LiveHelpNow
Responses: 18
Verified Feature
Integration
Helpspot
LiveHelpNow
Responses: 12
Verified Feature
Reporting
Helpspot
Responses: 8
Verified Feature
LiveHelpNow
Responses: 24
Verified Feature
Dashboards
Helpspot
Responses: 8
Verified Feature
LiveHelpNow
Responses: 25
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for LiveHelpNow were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
LiveHelpNow
Mid-Market
(51-1000 emp.)
Helpspot
LiveHelpNow
Enterprise
(> 1000 emp.)
Helpspot
LiveHelpNow
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Executive Sponsor in Electrical/Electronic Manufacturing
knowing in real-time what is happening on our site
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Antonia C.
User in Insurance
I never had any issues with the new program but it was an adjustment from Lync.
Top Alternatives
Discussions
Helpspot has no discussions with answers
LiveHelpNow has no discussions with answers
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