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Compare Helpspot and LiveHelpNow

See this
side-by-side comparison of Helpspot vs. LiveHelpNow
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, LiveHelpNow rates 4.2/5 stars with 122 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
LiveHelpNow
LiveHelpNow
(122)
4.2 out of 5
LiveHelpNow
Star Rating
Helpspot
Helpspot
LiveHelpNow
LiveHelpNow
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
LiveHelpNow
LiveHelpNow
Small-Business (47.9% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
LiveHelpNow
LiveHelpNow
$18.90 per month

Helpspot vs LiveHelpNow

  • Reviewers felt that LiveHelpNow meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of LiveHelpNow over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
LiveHelpNow
LiveHelpNow
Helpspot and LiveHelpNow are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot
Helpspot has no unique categories
LiveHelpNow
LiveHelpNow is categorized as Live Chat
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
LiveHelpNow
LiveHelpNow Pricing
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
Ease of Setup
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.4
Responses: 85
Ease of Admin
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.4
Responses: 84
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
LiveHelpNow
LiveHelpNow
8.6
Responses: 100
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.9
Responses: 84
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
LiveHelpNow
LiveHelpNow
7.9
Responses: 110
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
LiveHelpNow
LiveHelpNow
8.6
Responses: 24
Verified Feature
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
LiveHelpNow
LiveHelpNow
8.8
Responses: 23
Verified Feature
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
LiveHelpNow
LiveHelpNow
9.0
Responses: 24
Verified Feature
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
LiveHelpNow
LiveHelpNow
8.8
Responses: 26
Verified Feature
SLA Management
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.6
Responses: 17
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
LiveHelpNow
LiveHelpNow
7.7
Responses: 22
Verified Feature
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
LiveHelpNow
LiveHelpNow
8.7
Responses: 21
Verified Feature
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
9.3
Responses: 15
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.9
Responses: 20
Searchable Articles
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
Community Forums
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.2
Responses: 19
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.8
Responses: 16
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
LiveHelpNow
LiveHelpNow
8.5
Responses: 17
Forum to Reponse
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.0
Responses: 17
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
LiveHelpNow
LiveHelpNow
8.5
Responses: 20
Live Chat
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
9.3
Responses: 25
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
LiveHelpNow
LiveHelpNow
8.9
Responses: 26
Verified Feature
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
LiveHelpNow
LiveHelpNow
8.5
Responses: 24
Verified Feature
Chat/Live Support
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
9.5
Responses: 28
Verified Feature
Social Integration
Helpspot
Helpspot
Feature Not Available
LiveHelpNow
LiveHelpNow
9.0
Responses: 21
Verified Feature
Voice
Helpspot
Helpspot
Feature Not Available
LiveHelpNow
LiveHelpNow
9.4
Responses: 14
Verified Feature
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
LiveHelpNow
LiveHelpNow
8.8
Responses: 13
Verified Feature
Customization
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.5
Responses: 71
Verified Feature
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
Verified Feature
Integration
Helpspot
Helpspot
Not enough data available
LiveHelpNow
LiveHelpNow
9.3
Responses: 12
Verified Feature
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
LiveHelpNow
LiveHelpNow
8.6
Responses: 24
Verified Feature
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
LiveHelpNow
LiveHelpNow
8.7
Responses: 25
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for LiveHelpNow were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
LiveHelpNow
LiveHelpNow
47.9%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
LiveHelpNow
LiveHelpNow
31.9%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
LiveHelpNow
LiveHelpNow
20.2%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
LiveHelpNow
LiveHelpNow Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

LiveHelpNow
G
Executive Sponsor in Electrical/Electronic Manufacturing

knowing in real-time what is happening on our site

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

LiveHelpNow
Antonia C.
User in Insurance

I never had any issues with the new program but it was an adjustment from Lync.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
LiveHelpNow
LiveHelpNow Discussions
Monty the Mongoose crying
LiveHelpNow has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
LiveHelpNow
LiveHelpNow Screenshots
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