It is simple and convenient to use. I like the analysis feature.
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Waiting time kill. It happens sometimes only