Compare Helpspot vs LiveAgent

See this
comparison of Helpspot vs. LiveAgent
based on data from user reviews. Helpspot rates 3.9/5 stars with 10 reviews. LiveAgent rates 4.5/5 stars with 1,024 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
One time license fee
All-inclusive
$39/month
User Seat
 
Optional costs
user/month (billed annually)
Ticket+Chat
$29/month
User Seat
 
Ticket
$15/month
User Seat
 
Free Trial
Free Trial
Helpspot
One time license fee
Optional costs
user/month (billed annually)
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.8
Ease of Use
Ease of Use
8.1
9.0
Ease of Setup
Ease of SetupNot enough data available
8.7
Ease of Admin
Ease of AdminNot enough data available
8.9
Quality of Support
Quality of Support
7.8
9.1
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
Product Direction (% positive)
Product Direction (% positive)
4.8
9.0
Meets Requirements
Helpspot
8.3
LiveAgent
8.8
Ease of Use
Helpspot
8.1
LiveAgent
9.0
Ease of Setup
Helpspot
Not enough data available
LiveAgent
8.7
Ease of Admin
Helpspot
Not enough data available
LiveAgent
8.9
Quality of Support
Helpspot
7.8
LiveAgent
9.1
Ease of Doing Business With
Helpspot
Not enough data available
LiveAgent
9.1
Product Direction (% positive)
Helpspot
4.8
LiveAgent
9.0

Features

Ticket and Case Management
Ticket creation user experience
Helpspot
8.0
LiveAgent
9.0
Ticket response user experience
Helpspot
9.0
LiveAgent
9.0
Workflow
Helpspot
8.1
LiveAgent
8.7
Response Automation
Helpspot
8.0
LiveAgent
8.7
SLA Management
Helpspot
Not enough data available
LiveAgent
8.6
Attachments/Screencasts
Helpspot
7.2
LiveAgent
8.7
Ticket Collaboration
Helpspot
7.4
LiveAgent
8.9
Knowledge Share
Knowledge Base
Helpspot
Not enough data available
LiveAgent
9.1
Searchable Articles
Helpspot
Not enough data available
LiveAgent
9.0
Community Forums
Helpspot
Not enough data available
LiveAgent
8.9
Interactive FAQs & Forums
Helpspot
Not enough data available
LiveAgent
8.9
Interaction
Web Portals
Helpspot
6.7
LiveAgent
9.0
Forum to Reponse
Helpspot
Not enough data available
LiveAgent
9.0
Tickets and Tagging
Helpspot
7.3
LiveAgent
9.2
Live Chat
Helpspot
Not enough data available
LiveAgent
9.4
Communication Channels
Customer Portal
Helpspot
6.4
LiveAgent
8.8
Email to Case
Helpspot
7.9
LiveAgent
9.0
Chat/Live Support
Helpspot
Not enough data available
LiveAgent
9.1
Social Integration
Helpspot
Not enough data available
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Helpspot
Not enough data available
LiveAgent
8.6
Customer and Contacts Database
Helpspot
Not enough data available
LiveAgent
8.6
Products and Version Tracking
Helpspot
Not enough data available
LiveAgent
8.8
Call Scripting
Helpspot
Not enough data available
LiveAgent
8.8
Interactive Voice Response (IVR)
Helpspot
Not enough data available
LiveAgent
8.8
Self Service/Community
Forums
Helpspot
6.9
LiveAgent
8.7
Knowledge Base
Helpspot
7.6
LiveAgent
8.7
Ideas/Feedback
Helpspot
7.8
LiveAgent
8.8
Q&A
Helpspot
7.8
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Helpspot
Not enough data available
LiveAgent
8.7
Reporting
Helpspot
7.7
LiveAgent
8.6
Dashboards
Helpspot
8.1
LiveAgent
8.8
Platform
Mobile User Support
Helpspot
Not enough data available
LiveAgent
8.0
ITIL Compliance
Helpspot
Not enough data available
LiveAgent
8.7
Customization
Helpspot
Not enough data available
LiveAgent
8.5
User, Role, and Access Management
Helpspot
Not enough data available
LiveAgent
8.7
Internationalization
Helpspot
Not enough data available
LiveAgent
8.7
Performance & Reliability
Helpspot
Not enough data available
LiveAgent
9.0
Integration APIs
Helpspot
Not enough data available
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
20.0%
62.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.0%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
12.9%
Helpspot
Small-Business
20.0%
Mid-Market
70.0%
Enterprise
10.0%
LiveAgent
Small-Business
62.1%
Mid-Market
25.0%
Enterprise
12.9%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
12.8%
 
Sports
10.0%
Computer Software
7.1%
 
Primary/Secondary Education
10.0%
Internet
5.7%
 
Law Practice
10.0%
Retail
4.9%
 
Human Resources
10.0%
Marketing and Advertising
4.1%
 
Other
0.0%
Other
65.4%
Helpspot
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
4.9%
Marketing and Advertising
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kenneth H.
Administrator in Information Technology and Services

There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
User

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Administrator

The help documents are hard to find and not as clear as they could be.

 
Helpspot
Most Helpful Favorable Review
Kenneth H.
Administrator in Information Technology and Services

There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned

Most Helpful Critical Review
User

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Administrator

The help documents are hard to find and not as clear as they could be.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Helpspot
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
Helpspot
No downloads provided
LiveAgent
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