Compare Helpspot and LiveAgent
See this
side-by-side comparison of Helpspot vs. LiveAgent
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, LiveAgent rates 4.5/5 stars with 1,308 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Helpspot vs LiveAgent
- Reviewers felt that LiveAgent meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Helpspot.
Categories
Shared Categories
Helpspot and LiveAgent are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot has no unique categories
LiveAgent is categorized as Social Customer Service and Live Chat
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
‐
‐
Free Trial
Free
$0/mo Unlimited
Ticket
$15/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
LiveAgent
Responses: 1138
Ease of Use
Helpspot
Responses: 9
LiveAgent
Responses: 1141
Ease of Setup
Helpspot
Not enough data availableLiveAgent
Responses: 745
Ease of Admin
Helpspot
Not enough data availableLiveAgent
Responses: 743
Quality of Support
Helpspot
Responses: 6
LiveAgent
Responses: 1085
Ease of Doing Business With
Helpspot
Not enough data availableLiveAgent
Responses: 721
Product Direction (% positive)
Helpspot
Responses: 9
LiveAgent
Responses: 1118
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Responses: 9
Verified Feature
LiveAgent
Responses: 699
Verified Feature
Ticket response user experience
Helpspot
Responses: 8
Verified Feature
LiveAgent
Responses: 699
Verified Feature
Workflow
Helpspot
Responses: 8
Verified Feature
LiveAgent
Responses: 683
Verified Feature
Response Automation
Helpspot
Responses: 9
Verified Feature
LiveAgent
Responses: 640
Verified Feature
SLA Management
Helpspot
LiveAgent
Responses: 505
Verified Feature
Attachments/Screencasts
Helpspot
Responses: 9
Verified Feature
LiveAgent
Responses: 632
Verified Feature
Ticket Collaboration
Helpspot
Responses: 9
Verified Feature
LiveAgent
Responses: 644
Verified Feature
Customer and Contacts Database
Helpspot
LiveAgent
Responses: 372
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
LiveAgent
Responses: 281
Searchable Articles
Helpspot
LiveAgent
Responses: 265
Community Forums
Helpspot
LiveAgent
Responses: 235
Interactive FAQs & Forums
Helpspot
LiveAgent
Responses: 227
Interaction
Web Portals
Helpspot
Responses: 5
LiveAgent
Responses: 269
Forum to Reponse
Helpspot
LiveAgent
Responses: 236
Tickets and Tagging
Helpspot
Responses: 5
LiveAgent
Responses: 304
Live Chat
Helpspot
LiveAgent
Responses: 289
Communication Channels
Customer Portal
Helpspot
Responses: 7
Verified Feature
LiveAgent
Responses: 580
Verified Feature
Email to Case
Helpspot
Responses: 8
Verified Feature
LiveAgent
Responses: 645
Verified Feature
Chat/Live Support
Helpspot
LiveAgent
Responses: 617
Verified Feature
Social Integration
Helpspot
LiveAgent
Responses: 471
Verified Feature
Voice
Helpspot
LiveAgent
Responses: 316
Verified Feature
Platform
Mobile User Support
Helpspot
LiveAgent
Responses: 348
Verified Feature
Customization
Helpspot
LiveAgent
Responses: 583
Verified Feature
User, Role, and Access Management
Helpspot
LiveAgent
Responses: 457
Verified Feature
Integration
Helpspot
LiveAgent
Responses: 311
Verified Feature
Reporting
Helpspot
Responses: 8
Verified Feature
LiveAgent
Responses: 577
Verified Feature
Dashboards
Helpspot
Responses: 8
Verified Feature
LiveAgent
Responses: 624
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for LiveAgent were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
LiveAgent
Mid-Market
(51-1000 emp.)
Helpspot
LiveAgent
Enterprise
(> 1000 emp.)
Helpspot
LiveAgent
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Information Technology and Services
12.2%
Computer Software
6.7%
Retail
5.5%
Marketing and Advertising
5.3%
Internet
4.9%
Other
65.4%
Reviews
Most Helpful Favorable Review
Internal Consultant in Information Technology and Services
It is simple and convenient to use. I like the analysis feature.
Herby O.
Administrator in Philanthropy
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Pankaj B.
Consultant in Accounting
Waiting time kill. It happens sometimes only
Top Alternatives
Discussions
Helpspot has no discussions with answers
Has there been any reports of getting support from a Bot on liveagent?
2 comments
DA
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
LiveAgent has no more discussions with answers
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