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Compare Helpspot and LiveAgent

See this
side-by-side comparison of Helpspot vs. LiveAgent
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, LiveAgent rates 4.5/5 stars with 1,308 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
LiveAgent
LiveAgent
(1,308)
4.5 out of 5
LiveAgent
Star Rating
Helpspot
Helpspot
LiveAgent
LiveAgent
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
LiveAgent
LiveAgent
Small-Business (65.0% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
LiveAgent
LiveAgent
$0/mo Unlimited

Helpspot vs LiveAgent

  • Reviewers felt that LiveAgent meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
LiveAgent
LiveAgent
Helpspot and LiveAgent are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot
Helpspot has no unique categories
LiveAgent
LiveAgent is categorized as Social Customer Service and Live Chat
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
LiveAgent
LiveAgent Pricing
Free
$0/mo Unlimited
Ticket
$15/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
LiveAgent
LiveAgent
8.9
Responses: 1138
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
LiveAgent
LiveAgent
8.9
Responses: 1141
Ease of Setup
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.7
Responses: 745
Ease of Admin
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.9
Responses: 743
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
LiveAgent
LiveAgent
9.1
Responses: 1085
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
9.2
Responses: 721
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
LiveAgent
LiveAgent
8.9
Responses: 1118
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
LiveAgent
LiveAgent
8.7
Responses: 683
Verified Feature
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
LiveAgent
LiveAgent
8.8
Responses: 640
Verified Feature
SLA Management
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.6
Responses: 505
Verified Feature
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
LiveAgent
LiveAgent
8.7
Responses: 632
Verified Feature
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
LiveAgent
LiveAgent
8.9
Responses: 644
Verified Feature
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.7
Responses: 372
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
9.1
Responses: 281
Searchable Articles
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
9.0
Responses: 265
Community Forums
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.9
Responses: 235
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.9
Responses: 227
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
LiveAgent
LiveAgent
9.1
Responses: 269
Forum to Reponse
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
9.0
Responses: 236
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
LiveAgent
LiveAgent
9.2
Responses: 304
Live Chat
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
9.3
Responses: 289
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
LiveAgent
LiveAgent
8.8
Responses: 580
Verified Feature
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
LiveAgent
LiveAgent
9.1
Responses: 645
Verified Feature
Chat/Live Support
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
9.1
Responses: 617
Verified Feature
Social Integration
Helpspot
Helpspot
Feature Not Available
LiveAgent
LiveAgent
8.6
Responses: 471
Verified Feature
Voice
Helpspot
Helpspot
Feature Not Available
LiveAgent
LiveAgent
8.7
Responses: 316
Verified Feature
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
LiveAgent
LiveAgent
7.9
Responses: 348
Verified Feature
Customization
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.5
Responses: 583
Verified Feature
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.7
Responses: 457
Verified Feature
Integration
Helpspot
Helpspot
Not enough data available
LiveAgent
LiveAgent
8.6
Responses: 311
Verified Feature
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
LiveAgent
LiveAgent
8.6
Responses: 577
Verified Feature
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
LiveAgent
LiveAgent
8.8
Responses: 624
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for LiveAgent were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
LiveAgent
LiveAgent
65.0%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
LiveAgent
LiveAgent
24.2%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
LiveAgent
LiveAgent
10.8%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
LiveAgent
LiveAgent Industry
Information Technology and Services
12.2%
Computer Software
6.7%
Retail
5.5%
Marketing and Advertising
5.3%
Internet
4.9%
Other
65.4%
Reviews
Most Helpful Favorable Review
Helpspot
G
Internal Consultant in Information Technology and Services

It is simple and convenient to use. I like the analysis feature.

LiveAgent
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

LiveAgent
Pankaj B.
Consultant in Accounting

Waiting time kill. It happens sometimes only

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
LiveAgent
LiveAgent Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
David A.
DA
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
G2
pricing Read more
Monty the Mongoose crying
LiveAgent has no more discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Videos
Helpspot
Helpspot Videos
No videos provided
LiveAgent
LiveAgent Videos
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Downloads
Helpspot
Helpspot Downloads
No downloads provided
LiveAgent
LiveAgent Downloads
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