Compare Helpspot vs LiveAgent
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comparison of Helpspot vs. LiveAgent
based on data from user reviews. Helpspot rates 3.9/5 stars with 10 reviews. LiveAgent rates 4.5/5 stars with 1,024 reviews. Each product's score is calculated by real-time data from verified user reviews.
Pricing
One time license fee | All-inclusive $39/month User Seat | |
Optional costs user/month (billed annually) | Ticket+Chat $29/month User Seat | |
| ‐ | Ticket $15/month User Seat | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | Not enough data available | |
| Ease of Admin | Not enough data available | |
| Quality of Support | ||
| Ease of Doing Business With | Not enough data available | |
| Product Direction (% positive) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | ||
Mid-Market (51-1000 emp.) | ||
Enterprise (> 1000 emp.) |
Reviewers' Industry
Information Technology and Services 60.0% | Information Technology and Services 12.8% | |
Sports 10.0% | Computer Software 7.1% | |
Primary/Secondary Education 10.0% | Internet 5.7% | |
Law Practice 10.0% | Retail 4.9% | |
Human Resources 10.0% | Marketing and Advertising 4.1% | |
Other 0.0% | Other 65.4% |
Reviews
| Most Helpful Favorable Review | Kenneth H. Administrator in Information Technology and Services There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned | Herby O. Administrator in Philanthropy LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and... |
| Most Helpful Critical Review | User I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups. | Administrator The help documents are hard to find and not as clear as they could be. |
