Compare Helpspot and lemtalk
See this
side-by-side comparison of Helpspot vs. lemtalk
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, lemtalk rates 4.2/5 stars with 18 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Helpspot vs lemtalk
- Reviewers felt that Helpspot meets the needs of their business better than lemtalk.
- When comparing quality of ongoing product support, reviewers felt that lemtalk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of lemtalk over Helpspot.
Categories
Shared Categories
Helpspot and lemtalk are categorized as Customer Self-Service and Help Desk
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
lemtalk
Responses: 18
Ease of Use
Helpspot
Responses: 9
lemtalk
Responses: 18
Ease of Setup
Helpspot
Not enough data availablelemtalk
Responses: 13
Ease of Admin
Helpspot
Not enough data availablelemtalk
Responses: 14
Quality of Support
Helpspot
Responses: 6
lemtalk
Responses: 18
Ease of Doing Business With
Helpspot
Not enough data availablelemtalk
Responses: 14
Product Direction (% positive)
Helpspot
Responses: 9
lemtalk
Responses: 16
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Responses: 9
Verified Feature
lemtalk
Responses: 7
Verified Feature
Ticket response user experience
Helpspot
Responses: 8
Verified Feature
lemtalk
Responses: 6
Verified Feature
Workflow
Helpspot
Responses: 8
Verified Feature
lemtalk
Responses: 6
Verified Feature
Response Automation
Helpspot
Responses: 9
Verified Feature
lemtalk
SLA Management
Helpspot
lemtalk
Attachments/Screencasts
Helpspot
Responses: 9
Verified Feature
lemtalk
Responses: 6
Verified Feature
Ticket Collaboration
Helpspot
Responses: 9
Verified Feature
lemtalk
Responses: 5
Verified Feature
Customer and Contacts Database
Helpspot
lemtalk
Knowledge Share
Knowledge Base
Helpspot
lemtalk
Responses: 6
Searchable Articles
Helpspot
lemtalk
Responses: 5
Community Forums
Helpspot
lemtalk
Interactive FAQs & Forums
Helpspot
lemtalk
Responses: 5
Interaction
Web Portals
Helpspot
Responses: 5
lemtalk
Responses: 5
Forum to Reponse
Helpspot
lemtalk
Tickets and Tagging
Helpspot
Responses: 5
lemtalk
Responses: 5
Live Chat
Helpspot
lemtalk
Responses: 6
Communication Channels
Customer Portal
Helpspot
Responses: 7
Verified Feature
lemtalk
Email to Case
Helpspot
Responses: 8
Verified Feature
lemtalk
Responses: 5
Verified Feature
Chat/Live Support
Helpspot
lemtalk
Responses: 7
Verified Feature
Social Integration
Helpspot
lemtalk
Voice
Helpspot
lemtalk
Platform
Mobile User Support
Helpspot
lemtalk
Customization
Helpspot
lemtalk
Responses: 6
Verified Feature
User, Role, and Access Management
Helpspot
lemtalk
Responses: 5
Verified Feature
Integration
Helpspot
lemtalk
Responses: 6
Verified Feature
Reporting
Helpspot
Responses: 8
Verified Feature
lemtalk
Responses: 5
Verified Feature
Dashboards
Helpspot
Responses: 8
Verified Feature
lemtalk
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for lemtalk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
lemtalk
Mid-Market
(51-1000 emp.)
Helpspot
lemtalk
Enterprise
(> 1000 emp.)
Helpspot
lemtalk
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Internet
16.7%
Computer Software
16.7%
Retail
11.1%
Logistics and Supply Chain
11.1%
Marketing and Advertising
5.6%
Other
38.9%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Administrator in Higher Education
Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Brent V.
Administrator in Retail
Email integration truncated messages, no solution and no reference point available for truncated messages. Had to ask customers to re-send the information (twice).
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Discussions
Helpspot has no discussions with answers
lemtalk has no discussions with answers
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