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Compare Helpspot and lemtalk

See this
side-by-side comparison of Helpspot vs. lemtalk
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, lemtalk rates 4.2/5 stars with 18 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
lemtalk
lemtalk
(18)
4.2 out of 5
lemtalk
Star Rating
Helpspot
Helpspot
lemtalk
lemtalk
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
lemtalk
lemtalk
Small-Business (77.8% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
lemtalk
lemtalk
No pricing information available

Helpspot vs lemtalk

  • Reviewers felt that Helpspot meets the needs of their business better than lemtalk.
  • When comparing quality of ongoing product support, reviewers felt that lemtalk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of lemtalk over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
lemtalk
lemtalk
Helpspot and lemtalk are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot
Helpspot has no unique categories
lemtalk
lemtalk is categorized as Live Chat
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
lemtalk
lemtalk Pricing
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
lemtalk
lemtalk
8.0
Responses: 18
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
lemtalk
lemtalk
8.4
Responses: 18
Ease of Setup
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
9.1
Responses: 13
Ease of Admin
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
8.3
Responses: 14
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
lemtalk
lemtalk
8.1
Responses: 18
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
8.9
Responses: 14
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
lemtalk
lemtalk
9.3
Responses: 16
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
lemtalk
lemtalk
9.5
Responses: 7
Verified Feature
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
lemtalk
lemtalk
9.2
Responses: 6
Verified Feature
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
lemtalk
lemtalk
9.4
Responses: 6
Verified Feature
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
lemtalk
lemtalk
Not enough data available
SLA Management
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
Feature Not Available
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
lemtalk
lemtalk
9.2
Responses: 6
Verified Feature
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
lemtalk
lemtalk
9.7
Responses: 5
Verified Feature
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
Not enough data available
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
6.9
Responses: 6
Searchable Articles
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
8.0
Responses: 5
Community Forums
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
7.0
Responses: 5
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
lemtalk
lemtalk
7.0
Responses: 5
Forum to Reponse
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
Not enough data available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
lemtalk
lemtalk
7.0
Responses: 5
Live Chat
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
7.8
Responses: 6
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
lemtalk
lemtalk
Not enough data available
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
lemtalk
lemtalk
6.3
Responses: 5
Verified Feature
Chat/Live Support
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
10.0
Responses: 7
Verified Feature
Social Integration
Helpspot
Helpspot
Feature Not Available
lemtalk
lemtalk
Not enough data available
Voice
Helpspot
Helpspot
Feature Not Available
lemtalk
lemtalk
Not enough data available
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
lemtalk
lemtalk
Feature Not Available
Customization
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
9.2
Responses: 6
Verified Feature
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
9.3
Responses: 5
Verified Feature
Integration
Helpspot
Helpspot
Not enough data available
lemtalk
lemtalk
8.9
Responses: 6
Verified Feature
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
lemtalk
lemtalk
8.3
Responses: 5
Verified Feature
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
lemtalk
lemtalk
8.7
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for lemtalk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
lemtalk
lemtalk
77.8%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
lemtalk
lemtalk
5.6%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
lemtalk
lemtalk
16.7%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
lemtalk
lemtalk Industry
Internet
16.7%
Computer Software
16.7%
Retail
11.1%
Logistics and Supply Chain
11.1%
Marketing and Advertising
5.6%
Other
38.9%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

lemtalk
GH
Administrator in Higher Education

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

lemtalk
Brent V.
Administrator in Retail

Email integration truncated messages, no solution and no reference point available for truncated messages. Had to ask customers to re-send the information (twice).

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
lemtalk
lemtalk Discussions
Monty the Mongoose crying
lemtalk has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
lemtalk
lemtalk Screenshots
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