Compare Helpspot and KnowledgeOwl
See this
side-by-side comparison of Helpspot vs. KnowledgeOwl
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, KnowledgeOwl rates 4.5/5 stars with 71 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  KnowledgeOwl | |
| Star Rating | Helpspot | KnowledgeOwl |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | KnowledgeOwl Mid-Market (42.3% of reviews) |
| Entry Level Price | Helpspot No pricing information available | KnowledgeOwl $20 month |
Helpspot vs KnowledgeOwl
- Reviewers felt that KnowledgeOwl meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over Helpspot.
Categories
Shared Categories
Helpspot and KnowledgeOwl are categorized as Customer Self-Service
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
‐
Free Trial
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Ratings
Meets Requirements
Helpspot
Responses: 9
KnowledgeOwl
Responses: 70
Ease of Use
Helpspot
Responses: 9
KnowledgeOwl
Responses: 70
Ease of Setup
Helpspot
Not enough data availableKnowledgeOwl
Responses: 51
Ease of Admin
Helpspot
Not enough data availableKnowledgeOwl
Responses: 54
Quality of Support
Helpspot
Responses: 6
KnowledgeOwl
Responses: 63
Ease of Doing Business With
Helpspot
Not enough data availableKnowledgeOwl
Responses: 51
Product Direction (% positive)
Helpspot
Responses: 9
KnowledgeOwl
Responses: 70
Features
Knowledge Share
Knowledge Base
Helpspot
KnowledgeOwl
Responses: 6
Searchable Articles
Helpspot
KnowledgeOwl
Responses: 6
Community Forums
Helpspot
KnowledgeOwl
Interactive FAQs & Forums
Helpspot
KnowledgeOwl
Interaction
Web Portals
Helpspot
Responses: 5
KnowledgeOwl
Forum to Reponse
Helpspot
KnowledgeOwl
Tickets and Tagging
Helpspot
Responses: 5
KnowledgeOwl
Live Chat
Helpspot
KnowledgeOwl
Reviewers' Company Size
Reviewers of both Helpspot and KnowledgeOwl were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
KnowledgeOwl
Mid-Market
(51-1000 emp.)
Helpspot
KnowledgeOwl
Enterprise
(> 1000 emp.)
Helpspot
KnowledgeOwl
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Jamie T.
Administrator in Education Management
Simplicity. Easy to setup and assign users to roles.
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
User in Non-Profit Organization Management
I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...
Top Alternatives
Discussions
Helpspot has no discussions with answers
KnowledgeOwl has no discussions with answers
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