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Compare Helpspot and KnowledgeOwl

See this
side-by-side comparison of Helpspot vs. KnowledgeOwl
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, KnowledgeOwl rates 4.5/5 stars with 71 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
KnowledgeOwl
KnowledgeOwl
(71)
4.5 out of 5
KnowledgeOwl
Star Rating
Helpspot
Helpspot
KnowledgeOwl
KnowledgeOwl
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
KnowledgeOwl
KnowledgeOwl
Mid-Market (42.3% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
KnowledgeOwl
KnowledgeOwl
$20 month

Helpspot vs KnowledgeOwl

  • Reviewers felt that KnowledgeOwl meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
KnowledgeOwl
KnowledgeOwl
Helpspot and KnowledgeOwl are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
KnowledgeOwl
KnowledgeOwl is categorized as Enterprise Wiki
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
KnowledgeOwl
KnowledgeOwl Pricing
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
Ease of Setup
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
8.8
Responses: 51
Ease of Admin
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 54
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 63
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 51
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
KnowledgeOwl
KnowledgeOwl
9.3
Responses: 70
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
8.6
Responses: 6
Searchable Articles
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
8.6
Responses: 6
Community Forums
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
Not enough data available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
KnowledgeOwl
KnowledgeOwl
Not enough data available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
Not enough data available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
KnowledgeOwl
KnowledgeOwl
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
KnowledgeOwl
KnowledgeOwl
Not enough data available
Reviewers' Company Size
Reviewers of both Helpspot and KnowledgeOwl were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
KnowledgeOwl
KnowledgeOwl
31.0%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
KnowledgeOwl
KnowledgeOwl
42.3%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
KnowledgeOwl
KnowledgeOwl
26.8%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
KnowledgeOwl
KnowledgeOwl Industry
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

KnowledgeOwl
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

KnowledgeOwl
GN
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
KnowledgeOwl
KnowledgeOwl Discussions
Monty the Mongoose crying
KnowledgeOwl has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
KnowledgeOwl
KnowledgeOwl Screenshots
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