Compare Helpspot and Inline Manual
See this
side-by-side comparison of Helpspot vs. Inline Manual
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Inline Manual rates 4.6/5 stars with 20 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  Inline Manual | |
| Star Rating | Helpspot | Inline Manual |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | Inline Manual Small-Business (52.6% of reviews) |
| Entry Level Price | Helpspot No pricing information available | Inline Manual Upon request |
Helpspot vs Inline Manual
- Reviewers felt that Inline Manual meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that Inline Manual is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Inline Manual over Helpspot.
Categories
Shared Categories
Helpspot and Inline Manual are categorized as Customer Self-Service
Unique Categories
Helpspot is categorized as Help Desk
Inline Manual is categorized as Digital Adoption Platform
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Enterprise
Upon request
Standard PRO
from $158 250 MAUs
Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
Inline Manual
Responses: 15
Ease of Use
Helpspot
Responses: 9
Inline Manual
Responses: 15
Ease of Setup
Helpspot
Not enough data availableInline Manual
Responses: 13
Ease of Admin
Helpspot
Not enough data availableInline Manual
Responses: 14
Quality of Support
Helpspot
Responses: 6
Inline Manual
Responses: 16
Ease of Doing Business With
Helpspot
Not enough data availableInline Manual
Responses: 14
Product Direction (% positive)
Helpspot
Responses: 9
Inline Manual
Responses: 15
Features
Knowledge Share
Knowledge Base
Helpspot
Inline Manual
Responses: 10
Searchable Articles
Helpspot
Inline Manual
Responses: 9
Community Forums
Helpspot
Inline Manual
Interactive FAQs & Forums
Helpspot
Inline Manual
Interaction
Web Portals
Helpspot
Responses: 5
Inline Manual
Forum to Reponse
Helpspot
Inline Manual
Tickets and Tagging
Helpspot
Responses: 5
Inline Manual
Live Chat
Helpspot
Inline Manual
Responses: 5
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Inline Manual were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Inline Manual
Mid-Market
(51-1000 emp.)
Helpspot
Inline Manual
Enterprise
(> 1000 emp.)
Helpspot
Inline Manual
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Computer Software
36.8%
Marketing and Advertising
10.5%
Financial Services
10.5%
Real Estate
5.3%
Investment Management
5.3%
Other
31.6%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
User in Computer Software
Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Marc S.
Administrator in Marketing and Advertising
Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.
Discussions
Helpspot has no discussions with answers
Inline Manual has no discussions with answers
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