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Compare Helpspot and Inline Manual

See this
side-by-side comparison of Helpspot vs. Inline Manual
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Inline Manual rates 4.6/5 stars with 20 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Inline Manual
Inline Manual
(20)
4.6 out of 5
Inline Manual
Star Rating
Helpspot
Helpspot
Inline Manual
Inline Manual
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Inline Manual
Inline Manual
Small-Business (52.6% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Inline Manual
Inline Manual
Upon request

Helpspot vs Inline Manual

  • Reviewers felt that Inline Manual meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Inline Manual is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Inline Manual over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Inline Manual
Inline Manual
Helpspot and Inline Manual are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Inline Manual
Inline Manual is categorized as Digital Adoption Platform
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Inline Manual
Inline Manual Pricing
Enterprise
Upon request
Standard PRO
from $158 250 MAUs
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Inline Manual
Inline Manual
8.9
Responses: 15
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Inline Manual
Inline Manual
8.1
Responses: 15
Ease of Setup
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
8.2
Responses: 13
Ease of Admin
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
8.3
Responses: 14
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Inline Manual
Inline Manual
9.7
Responses: 16
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
9.5
Responses: 14
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Inline Manual
Inline Manual
8.4
Responses: 15
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
8.8
Responses: 10
Searchable Articles
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
8.9
Responses: 9
Community Forums
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
Feature Not Available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
Not enough data available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Inline Manual
Inline Manual
Not enough data available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
Not enough data available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Inline Manual
Inline Manual
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
Inline Manual
Inline Manual
9.7
Responses: 5
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Inline Manual were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Inline Manual
Inline Manual
52.6%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Inline Manual
Inline Manual
36.8%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Inline Manual
Inline Manual
10.5%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Inline Manual
Inline Manual Industry
Computer Software
36.8%
Marketing and Advertising
10.5%
Financial Services
10.5%
Real Estate
5.3%
Investment Management
5.3%
Other
31.6%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Inline Manual
GC
User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Inline Manual
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Inline Manual
Inline Manual Discussions
Monty the Mongoose crying
Inline Manual has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Inline Manual
Inline Manual Screenshots
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