# Helpspot vs HubSpot Service Hub Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in user experience, particularly with its ticketing system, which users find **very easy to navigate** and effective for resolving issues quickly. In contrast, Helpspot, while functional, has received mixed feedback regarding its overall usability.
- **Users say** that HubSpot Service Hub integrates seamlessly with other HubSpot products, creating a cohesive experience that feels **well-organized** and intuitive. Helpspot, on the other hand, is noted for its flexibility, allowing users to host their own instances, but this can lead to a less streamlined experience.
- **Reviewers mention** that HubSpot Service Hub's reporting functionality is a standout feature, providing strong insights that help organizations track performance effectively. Helpspot users appreciate its ability to search for detailed information, but the overall reporting capabilities are seen as less robust.
- **According to verified reviews** , HubSpot Service Hub has a higher quality of support, with users highlighting the **responsiveness and helpfulness** of the support team. Helpspot users also praise their support, but the volume of recent reviews suggests that HubSpot's support is more consistently recognized.
- **G2 reviewers report** that HubSpot Service Hub has a more favorable implementation process, with users finding it **easier to set up** compared to Helpspot, which has been described as having a steeper learning curve for new users.
- **Users say** that Helpspot offers good value for its price, especially for mid-market companies, but the entry-level cost is significantly higher than HubSpot Service Hub, which starts at **$0.00**. This makes HubSpot a more accessible option for small businesses looking to manage customer service without a hefty investment.



| | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 17 | 2,916 | 
| **Largest Market Segment** | Mid-Market (56.3% of reviews) | Small-Business (59.5% of reviews) | 
| **Entry Level Price** | Starting at $699.00 3 Agents Per Year | $0.00 Per Month | 

---
## Top Pros & Cons

### Helpspot

**Not enough data**

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

---
## Ratings Comparison
| Rating | Helpspot | HubSpot Service Hub | 
|---|---|---|
  | **Meets Requirements** | 8.5 (13 reviews) | 8.5 (2144 reviews) | 
  | **Ease of Use** | 8.5 (13 reviews) | 8.6 (2337 reviews) | 
  | **Ease of Setup** | 7.3 (5 reviews) | 8.3 (1346 reviews) | 
  | **Ease of Admin** | 9.3 (5 reviews) | 8.5 (921 reviews) | 
  | **Quality of Support** | 8.5 (9 reviews) | 8.8 (1967 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.8 (909 reviews) | 
  | **Product Direction (% positive)** | 5.5 (13 reviews) | 8.7 (2010 reviews) | 

---
## Pricing

### Helpspot

#### Entry-Level Pricing

Plan: Up to 3 Agents

Price: Starting at $699.00 3 Agents Per Year

Description: Everything is included for one price. 
Change agent tiers at any time. Hosted in the US, EU, or on-premise.

Key Features:
- Hosted or on-premise, same price
- U.S. based email & phone support
- No costly add-ons or limits

[Learn more about Helpspot](https://www.g2.com/products/helpspot/reviews)

#### Free Trial

Yes

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | 7.9/10 | 12 |
| **HubSpot Service Hub** | 8.0/10 | 1153 |

#### Ticket and Case Management

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Ticket creation user experience** | 8.3 (12 reviews) ✓ Verified | 8.5 (774 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (11 reviews) ✓ Verified | 8.4 (775 reviews) ✓ Verified | 
| **Workflow** | 8.5 (11 reviews) ✓ Verified | 8.4 (792 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (12 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | 
| **SLA Management** | 8.1 (6 reviews) ✓ Verified | 7.8 (482 reviews) | 
| **Attachments/Screencasts** | 7.6 (12 reviews) ✓ Verified | 8.2 (708 reviews) ✓ Verified | 
| **Ticket Collaboration** | 7.6 (11 reviews) ✓ Verified | 8.4 (723 reviews) | 
| **Customer and Contacts Database** | 7.8 (6 reviews) ✓ Verified | 8.7 (749 reviews) ✓ Verified | 

#### Generative AI

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (98 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (98 reviews) | 

#### Agentic AI - Help Desk

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (89 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (91 reviews) | 

#### Communication Channels

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Customer Portal** | 7.2 (9 reviews) ✓ Verified | 8.1 (505 reviews) | 
| **Email to Case** | 8.2 (11 reviews) ✓ Verified | 8.5 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 6.3 (5 reviews) | 8.3 (642 reviews) ✓ Verified | 
| **Social Integration** | Feature Not Available | 7.8 (447 reviews) | 
| **Voice** | Feature Not Available | 7.7 (465 reviews) | 

#### Platform

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.3 (513 reviews) | 
| **Customization ** | Not enough data | 8.1 (624 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (670 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.3 (632 reviews) ✓ Verified | 
| **Reporting** | 7.7 (10 reviews) ✓ Verified | 8.3 (730 reviews) ✓ Verified | 
| **Dashboards** | 8.0 (9 reviews) ✓ Verified | 8.5 (744 reviews) ✓ Verified | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | 7.9/10 | 1025 |

#### Customer Information

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.4 (610 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.6 (743 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (789 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.0 (484 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.3 (607 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.3 (593 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.5 (751 reviews) ✓ Verified | 

#### Predictions

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Churn Risk** | Not enough data | 7.5 (457 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.8 (480 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.2 (559 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (408 reviews) ✓ Verified | 

#### Platform

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.5 (863 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 8.2 (711 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.4 (745 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.6 (816 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (867 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.2 (667 reviews) | 
| **Scalability** | Not enough data | 8.5 (789 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.8 (749 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.7 (859 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (843 reviews) ✓ Verified | 

#### Generative AI

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (118 reviews) | 

#### Agentic AI - Customer Success

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (92 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (93 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (92 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (92 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | 8.3/10 | 568 |

#### Productivity Tools

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Notes** | Not enough data | 8.7 (504 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (454 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (497 reviews) | 
| **Workflows** | Not enough data | 8.6 (510 reviews) | 
| **Templates** | Not enough data | 8.6 (500 reviews) | 
| **Integrations** | Not enough data | 8.4 (483 reviews) | 
| **Tagging System** | Not enough data | 8.4 (461 reviews) | 

#### Analytics

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Trends** | Not enough data | 8.0 (384 reviews) | 
| **Performance Tracking** | Not enough data | 8.4 (447 reviews) | 
| **Email Tracking** | Not enough data | 8.7 (496 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (58 reviews) | 
| **Decision Making** | Not enough data | 7.4 (58 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | 8.7/10 | 19 |

#### Responses

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (16 reviews) | 
| **Route To Human** | Not enough data | 8.6 (16 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.0 (16 reviews) | 

#### Automation - AI Agents

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.5 (16 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.5 (16 reviews) | 
| **Lead Generation** | Not enough data | 8.6 (16 reviews) | 
| **Document Processing** | Not enough data | 8.5 (16 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (16 reviews) | 

#### Platform

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.1 (16 reviews) | 
| **Integration** | Not enough data | 8.8 (16 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.8 (16 reviews) | 

#### Autonomy -  AI Agents

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Responses** | Not enough data | 8.5 (16 reviews) | 
| **Task Execution** | Not enough data | 8.3 (16 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (16 reviews) | 

#### Generative AI

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (17 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | 8.0/10 | 932 |

#### Conversational Platform

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (804 reviews) | 
| **Omnichannel** | Not enough data | 8.0 (608 reviews) | 
| **Contextual Engagement** | Not enough data | 8.1 (354 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (548 reviews) | 

#### Support Automation

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (634 reviews) | 
| **Seamless Escalation** | Not enough data | 8.1 (396 reviews) | 
| **Transcripts** | Not enough data | 8.2 (609 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (566 reviews) | 

#### Generative AI

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (261 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | 8.4/10 | 885 |

#### Generative AI

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (140 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (424 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (422 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (388 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.6 (337 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (265 reviews) | 

####  Internal Use

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Customization ** | Not enough data | 8.1 (624 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (380 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (340 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (421 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (412 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.7 (399 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | 8.0/10 | 6 |
| **HubSpot Service Hub** | 8.3/10 | 746 |

#### Generative AI

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (186 reviews) | 

#### Self-Service Experience

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Knowledge Base** | 8.0 (5 reviews) | 8.6 (655 reviews) | 
| **Searchable Articles** | Not enough data | 8.6 (628 reviews) | 
| **Community Forums** | Feature Not Available | 7.7 (86 reviews) | 
| **Mobile Optimization** | Not enough data | 7.9 (416 reviews) | 
| **Personalization** | Not enough data | 8.3 (451 reviews) | 

#### Self-Service Platform

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (437 reviews) | 
| **Automation** | Not enough data | 8.5 (454 reviews) | 
| **Artificial Intelligence** | Feature Not Available | 7.7 (360 reviews) | 
| **Integrations** | Not enough data | 8.3 (429 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (32 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (32 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (31 reviews) | 
| **Decision Making** | Not enough data | 8.5 (31 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | 7.6/10 | 86 |

#### Generative AI

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (86 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (86 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | 8.5/10 | 345 |

#### Generative AI

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (80 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (81 reviews) | 

#### Survey Management

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.6 (213 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.6 (260 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.7 (278 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (263 reviews) ✓ Verified | 

#### Process Management

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (246 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (256 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.6 (255 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.6 (255 reviews) | 

#### System Management

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Security** | Not enough data | 8.9 (252 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (243 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpspot** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to HubSpot Service Hub (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Live Chat Software](https://www.g2.com/categories/live-chat), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpspot | HubSpot Service Hub | 
|---|---|---|
| **Small-Business** | 31.3% | 59.5% | 
| **Mid-Market** | 56.3% | 37.1% | 
| **Enterprise** | 12.5% | 3.4% | 

### By Industry

#### Helpspot

- **Information Technology and Services:** 37.5%
- **Primary/Secondary Education:** 12.5%
- **Wholesale:** 6.3%
- **Sports:** 6.3%
- **Law Practice:** 6.3%
- **Human Resources:** 6.3%
- **Higher Education:** 6.3%
- **Computer Games:** 6.3%
- **Computer & Network Security:** 6.3%
- **Banking:** 6.3%

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.3%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to Helpspot

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7758 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7758 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (464 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

---
## Top Discussions

### Helpspot

No discussions available for this product.

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpspot-vs-hubspot-service-hub)