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Compare Helpspot and elevio

See this
side-by-side comparison of Helpspot vs. elevio
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, elevio rates 4.9/5 stars with 9 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
elevio
elevio
(9)
4.9 out of 5
elevio
Star Rating
Helpspot
Helpspot
elevio
elevio
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
elevio
elevio
Mid-Market (55.6% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
elevio
elevio
$249 Month

Helpspot vs elevio

  • Reviewers felt that elevio meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that elevio is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of elevio over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
elevio
elevio
Helpspot and elevio are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
elevio
elevio has no unique categories
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
elevio
elevio Pricing
Premium
$249Month
Regular
$119Month
Starter
$79Month
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
elevio
elevio
9.0
Responses: 7
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
elevio
elevio
9.3
Responses: 7
Ease of Setup
Helpspot
Helpspot
Not enough data available
elevio
elevio
8.9
Responses: 6
Ease of Admin
Helpspot
Helpspot
Not enough data available
elevio
elevio
9.4
Responses: 6
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
elevio
elevio
9.3
Responses: 7
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
elevio
elevio
9.2
Responses: 6
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
elevio
elevio
10.0
Responses: 7
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
elevio
elevio
9.8
Responses: 7
Searchable Articles
Helpspot
Helpspot
Not enough data available
elevio
elevio
10.0
Responses: 7
Community Forums
Helpspot
Helpspot
Not enough data available
elevio
elevio
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
elevio
elevio
Feature Not Available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
elevio
elevio
Not enough data available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
elevio
elevio
Feature Not Available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
elevio
elevio
8.3
Responses: 5
Live Chat
Helpspot
Helpspot
Not enough data available
elevio
elevio
Not enough data available
Reviewers' Company Size
Reviewers of both Helpspot and elevio were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
elevio
elevio
44.4%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
elevio
elevio
55.6%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
elevio
elevio
0%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
elevio
elevio Industry
Internet
33.3%
Information Technology and Services
22.2%
Information Services
11.1%
Financial Services
11.1%
E-Learning
11.1%
Other
11.1%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

elevio
Allard K.
Administrator in E-Learning

We have been using elev.io since 2015 and we have been fans ever since. We love how easy it is to write articles in multiple languages and then make it easily accessible to users in our e-learning platform.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

elevio
GI
Administrator in Internet

This is a premium software, and therefore the price reflects that. If you are a startup that is bootstrapping, you may want to look for another cheaper alternative and then upgrade when the business case really justifies the price tag. Otherwise, no...

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
elevio
elevio Discussions
Monty the Mongoose crying
elevio has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
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