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At a Glance
Market Segments
Small-Business (75.0% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
HelpSpace
Star Rating
(12)4.4 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpSpaceHubSpot Service Hub
Star Rating
(2,872)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Service Hub excels in its ticket creation user experience, scoring 8.5, while HelpSpace shines even brighter with a score of 9.3, indicating a more intuitive interface for managing support tickets.
- Reviewers mention that HelpSpace offers superior ticket collaboration features, achieving a score of 9.3 compared to HubSpot's 8.4, which enhances teamwork and communication among support agents.
- G2 users highlight that HelpSpace's customer and contacts database is rated at 9.3, significantly higher than HubSpot's 8.7, suggesting that HelpSpace provides a more robust system for managing customer information.
- Users on G2 report that HubSpot Service Hub has a slightly lower ease of setup score (8.3) compared to HelpSpace (9.4), indicating that HelpSpace may be more user-friendly for new users during initial implementation.
- Reviewers say that HelpSpace's quality of support is rated at 9.3, surpassing HubSpot's 8.8, which suggests that users may find HelpSpace's customer service more responsive and helpful.
- Users report that while both platforms offer automation features, HubSpot's response automation is rated at 8.3, slightly lower than HelpSpace's 8.1, indicating that users may find HelpSpace's automation capabilities less effective in this area.
Pricing
Entry-Level Pricing
HelpSpace
No pricing availableHubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
HelpSpace
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
9.3
9
8.5
2,112
Ease of Use
8.7
9
8.6
2,304
Ease of Setup
9.2
8
8.3
1,315
Ease of Admin
Not enough data
8.5
913
Quality of Support
8.9
9
8.8
1,940
Has the product been a good partner in doing business?
Not enough data
8.8
901
Product Direction (% positive)
10.0
9
8.7
1,980
Features by Category
Ticket and Case Management
8.3
9
8.5
767
|
Verified
8.9
9
8.4
768
|
Verified
Feature Not Available
8.4
773
|
Verified
7.5
8
8.2
706
|
Verified
Feature Not Available
7.8
483
8.1
8
8.2
707
|
Verified
8.7
9
8.4
716
8.9
9
8.7
739
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
8.5
8
8.1
505
8.8
8
8.5
718
|
Verified
Feature Not Available
8.3
642
|
Verified
9.3
7
7.8
448
8.1
7
7.7
465
Platform
8.1
8
7.4
513
8.3
8
8.1
625
|
Verified
7.9
8
8.4
668
|
Verified
7.6
7
8.3
624
|
Verified
7.7
8
8.3
719
|
Verified
8.8
7
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
Not enough data
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
Not enough data
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Internal Use
8.3
8
8.1
625
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
Not enough data
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Self-Service Platform
Not enough data
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpSpace and HubSpot Service Hub are categorized as Help Desk
Unique Categories
HelpSpace has no unique categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
HelpSpace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Consulting
8.3%
Government Administration
8.3%
Consumer Services
8.3%
Other
41.7%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
HelpSpace has no discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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