Compare Helpshift, Zoho Desk, TeamSupport, and HappyFox

Pricing

 
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.6
8.9
Ease of Use
Ease of Use
8.8
8.5
8.7
9.3
Ease of Setup
Ease of Setup
8.8
8.1
8.3
8.9
Ease of Admin
Ease of Admin
8.6
8.4
8.7
9.1
Quality of Support
Quality of Support
8.5
8.2
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.5
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
9.0
9.2
Meets Requirements
Helpshift
8.6
Zoho Desk
8.7
TeamSupport
8.6
HappyFox
8.9
Ease of Use
Helpshift
8.8
Zoho Desk
8.5
TeamSupport
8.7
HappyFox
9.3
Ease of Setup
Helpshift
8.8
Zoho Desk
8.1
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
Helpshift
8.6
Zoho Desk
8.4
TeamSupport
8.7
HappyFox
9.1
Quality of Support
Helpshift
8.5
Zoho Desk
8.2
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
Helpshift
8.8
Zoho Desk
8.5
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
Helpshift
8.2
Zoho Desk
8.7
TeamSupport
9.0
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.6
Zoho Desk
8.7
TeamSupport
8.9
HappyFox
9.2
Ticket response user experience
Helpshift
8.8
Zoho Desk
8.5
TeamSupport
8.8
HappyFox
9.1
Workflow
Helpshift
8.5
Zoho Desk
8.2
TeamSupport
8.4
HappyFox
8.8
Response Automation
Helpshift
8.4
Zoho Desk
8.4
TeamSupport
8.5
HappyFox
8.9
SLA Management
Helpshift
8.2
Zoho Desk
8.3
TeamSupport
8.4
HappyFox
8.6
Attachments/Screencasts
Helpshift
8.4
Zoho Desk
8.3
TeamSupport
8.6
HappyFox
8.4
Ticket Collaboration
Helpshift
8.2
Zoho Desk
8.6
TeamSupport
8.8
HappyFox
8.9
Knowledge Share
Knowledge Base
Helpshift
8.9
Zoho Desk
8.7
TeamSupport
8.3
HappyFox
8.6
Searchable Articles
Helpshift
8.6
Zoho Desk
8.7
TeamSupport
8.3
HappyFox
8.9
Community Forums
Helpshift
8.5
Zoho Desk
8.4
TeamSupport
8.0
HappyFox
Not enough data available
Interactive FAQs & Forums
Helpshift
8.3
Zoho Desk
8.6
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
Helpshift
8.6
Zoho Desk
8.6
TeamSupport
8.7
HappyFox
7.7
Forum to Reponse
Helpshift
8.8
Zoho Desk
8.5
TeamSupport
8.4
HappyFox
8.2
Tickets and Tagging
Helpshift
9.0
Zoho Desk
8.8
TeamSupport
8.9
HappyFox
9.4
Live Chat
Helpshift
8.9
Zoho Desk
8.6
TeamSupport
8.3
HappyFox
8.1
Communication Channels
Customer Portal
Helpshift
8.6
Zoho Desk
8.4
TeamSupport
8.4
HappyFox
9.0
Email to Case
Helpshift
8.6
Zoho Desk
8.7
TeamSupport
8.9
HappyFox
9.2
Chat/Live Support
Helpshift
8.6
Zoho Desk
8.5
TeamSupport
8.3
HappyFox
8.9
Social Integration
Helpshift
Not enough data available
Zoho Desk
8.5
TeamSupport
8.4
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zoho Desk
8.4
TeamSupport
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Helpshift
8.2
Zoho Desk
8.3
TeamSupport
8.6
HappyFox
8.5
Products and Version Tracking
Helpshift
8.2
Zoho Desk
8.4
TeamSupport
8.6
HappyFox
8.6
Call Scripting
Helpshift
Not enough data available
Zoho Desk
8.3
TeamSupport
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zoho Desk
8.3
TeamSupport
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Helpshift
8.3
Zoho Desk
8.3
TeamSupport
8.2
HappyFox
8.1
Knowledge Base
Helpshift
8.4
Zoho Desk
8.4
TeamSupport
8.4
HappyFox
8.4
Ideas/Feedback
Helpshift
8.4
Zoho Desk
8.4
TeamSupport
8.4
HappyFox
8.7
Q&A
Helpshift
8.3
Zoho Desk
8.5
TeamSupport
8.4
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zoho Desk
8.5
TeamSupport
Not enough data available
HappyFox
8.3
Reporting
Helpshift
7.9
Zoho Desk
8.3
TeamSupport
8.3
HappyFox
8.4
Dashboards
Helpshift
8.0
Zoho Desk
8.4
TeamSupport
8.6
HappyFox
8.6
Platform
Mobile User Support
Helpshift
8.9
Zoho Desk
8.4
TeamSupport
7.4
HappyFox
7.5
ITIL Compliance
Helpshift
8.8
Zoho Desk
8.5
TeamSupport
Not enough data available
HappyFox
9.1
Customization
Helpshift
8.2
Zoho Desk
8.3
TeamSupport
8.4
HappyFox
8.3
User, Role, and Access Management
Helpshift
8.7
Zoho Desk
8.5
TeamSupport
8.7
HappyFox
8.7
Internationalization
Helpshift
8.8
Zoho Desk
8.2
TeamSupport
7.9
HappyFox
9.2
Performance & Reliability
Helpshift
8.7
Zoho Desk
8.7
TeamSupport
8.7
HappyFox
9.2
Integration APIs
Helpshift
8.5
Zoho Desk
8.5
TeamSupport
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
70.4%
40.7%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.1%
24.0%
47.0%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
5.6%
12.4%
15.2%
Helpshift
Small-Business
15.6%
Mid-Market
66.1%
Enterprise
18.3%
Zoho Desk
Small-Business
70.4%
Mid-Market
24.0%
Enterprise
5.6%
TeamSupport
Small-Business
40.7%
Mid-Market
47.0%
Enterprise
12.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Games
12.4%
Information Technology and Services
23.5%
Computer Software
26.6%
Information Technology and Services
14.6%
 
Consumer Services
9.3%
Computer Software
10.4%
Information Technology and Services
21.1%
Computer Software
12.0%
 
Financial Services
7.7%
Telecommunications
3.9%
Internet
5.4%
Higher Education
6.3%
 
Entertainment
7.7%
Internet
3.9%
Financial Services
4.2%
Real Estate
3.8%
 
Consumer Goods
7.2%
Marketing and Advertising
3.8%
Hospitality
3.7%
Education Management
3.8%
 
Other
55.7%
Other
54.6%
Other
39.0%
Other
59.5%
Helpshift
Computer Games
12.4%
Consumer Services
9.3%
Financial Services
7.7%
Entertainment
7.7%
Consumer Goods
7.2%
Other
55.7%
Zoho Desk
Information Technology and Services
23.5%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
39.0%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

I like that Helpshift pushes you to seek the resolution and teaches you to resolve issues within one response.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Helpshift
Most Helpful Favorable Review
G2 User

I like that Helpshift pushes you to seek the resolution and teaches you to resolve issues within one response.

Most Helpful Critical Review
G2 User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Helpshift
No videos provided
Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
Ask Helpshift a QuestionContact HelpshiftAsk Zoho Desk a QuestionContact Zoho DeskAsk HappyFox a QuestionContact HappyFox
 
Helpshift
Helpshift
Zoho Desk
Zoho Desk
Optimized for quick response
TeamSupport
TeamSupport
HappyFox
HappyFox
Optimized for quick response