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Compare Helpshift, Zoho Desk, and LiveAgent

Pricing

 
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
All-inclusive
$39/month
User Seat
 
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
Ticket+Chat
$29/month
User Seat
 
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
Ticket
$9/month
User Seat
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.8
Ease of Use
Ease of Use
8.8
8.5
9.0
Ease of Setup
Ease of Setup
8.8
8.2
8.7
Ease of Admin
Ease of Admin
8.5
8.4
8.9
Quality of Support
Quality of Support
8.5
8.2
9.1
Ease of Doing Business With
Ease of Doing Business With
8.7
8.5
9.1
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
9.0
Meets Requirements
Helpshift
8.6
Zoho Desk
8.7
LiveAgent
8.8
Ease of Use
Helpshift
8.8
Zoho Desk
8.5
LiveAgent
9.0
Ease of Setup
Helpshift
8.8
Zoho Desk
8.2
LiveAgent
8.7
Ease of Admin
Helpshift
8.5
Zoho Desk
8.4
LiveAgent
8.9
Quality of Support
Helpshift
8.5
Zoho Desk
8.2
LiveAgent
9.1
Ease of Doing Business With
Helpshift
8.7
Zoho Desk
8.5
LiveAgent
9.1
Product Direction (% positive)
Helpshift
8.2
Zoho Desk
8.7
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
Helpshift
8.5
Zoho Desk
8.2
LiveAgent
8.7
Response Automation
Helpshift
8.3
Zoho Desk
8.4
LiveAgent
8.7
SLA Management
Helpshift
8.2
Zoho Desk
8.3
LiveAgent
8.6
Attachments/Screencasts
Helpshift
8.5
Zoho Desk
8.3
LiveAgent
8.7
Ticket Collaboration
Helpshift
8.1
Zoho Desk
8.6
LiveAgent
8.9
Ticket creation user experience
Helpshift
8.5
Zoho Desk
8.7
LiveAgent
9.0
Ticket response user experience
Helpshift
8.8
Zoho Desk
8.5
LiveAgent
9.0
Knowledge Share
Knowledge Base
Helpshift
8.9
Zoho Desk
8.7
LiveAgent
9.1
Searchable Articles
Helpshift
8.6
Zoho Desk
8.6
LiveAgent
9.0
Community Forums
Helpshift
8.4
Zoho Desk
8.3
LiveAgent
9.0
Interactive FAQs & Forums
Helpshift
8.3
Zoho Desk
8.4
LiveAgent
8.9
Communication
Pop-up Chat
Helpshift
8.9
Zoho Desk
9.0
LiveAgent
9.4
Notifications
Helpshift
8.5
Zoho Desk
9.0
LiveAgent
9.0
Targeted Emails
Helpshift
8.8
Zoho Desk
8.9
LiveAgent
9.0
In-App Messaging
Helpshift
9.0
Zoho Desk
8.9
LiveAgent
9.0
Interaction
Web Portals
Helpshift
8.6
Zoho Desk
8.5
LiveAgent
9.0
Forum to Reponse
Helpshift
8.8
Zoho Desk
8.5
LiveAgent
9.1
Tickets and Tagging
Helpshift
9.0
Zoho Desk
8.8
LiveAgent
9.3
Live Chat
Helpshift
9.0
Zoho Desk
8.6
LiveAgent
9.4
Internal Use
Customization
Helpshift
8.2
Zoho Desk
8.3
LiveAgent
8.5
Conversation Archiving
Helpshift
9.1
Zoho Desk
9.0
LiveAgent
9.2
Lead Development
Helpshift
9.0
Zoho Desk
9.0
LiveAgent
Not enough data available
Knowledge Base
Helpshift
9.1
Zoho Desk
8.8
LiveAgent
8.9
Team Inbox
Helpshift
8.9
Zoho Desk
8.9
LiveAgent
9.1
Customer Profiles
Helpshift
8.6
Zoho Desk
8.8
LiveAgent
8.9
Communication Channels
Customer Portal
Helpshift
8.6
Zoho Desk
8.4
LiveAgent
8.7
Email to Case
Helpshift
8.6
Zoho Desk
8.7
LiveAgent
9.0
Chat/Live Support
Helpshift
8.5
Zoho Desk
8.5
LiveAgent
9.1
Social Integration
Helpshift
Not enough data available
Zoho Desk
8.4
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zoho Desk
8.3
LiveAgent
8.6
Customer and Contacts Database
Helpshift
8.1
Zoho Desk
8.3
LiveAgent
8.6
Products and Version Tracking
Helpshift
8.3
Zoho Desk
8.3
LiveAgent
8.7
Call Scripting
Helpshift
Not enough data available
Zoho Desk
8.2
LiveAgent
8.8
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zoho Desk
8.3
LiveAgent
8.7
Self Service/Community
Forums
Helpshift
8.1
Zoho Desk
8.3
LiveAgent
8.7
Knowledge Base
Helpshift
8.4
Zoho Desk
8.4
LiveAgent
8.6
Ideas/Feedback
Helpshift
8.3
Zoho Desk
8.4
LiveAgent
8.7
Q&A
Helpshift
8.3
Zoho Desk
8.5
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zoho Desk
8.4
LiveAgent
8.6
Reporting
Helpshift
7.9
Zoho Desk
8.2
LiveAgent
8.6
Dashboards
Helpshift
8.0
Zoho Desk
8.4
LiveAgent
8.8
Platform
ITIL Compliance
Helpshift
8.6
Zoho Desk
8.4
LiveAgent
8.7
Mobile User Support
Helpshift
8.8
Zoho Desk
8.4
LiveAgent
8.0
Customization
Helpshift
8.2
Zoho Desk
8.3
LiveAgent
8.5
User, Role, and Access Management
Helpshift
8.6
Zoho Desk
8.4
LiveAgent
8.7
Internationalization
Helpshift
8.8
Zoho Desk
8.2
LiveAgent
8.7
Performance & Reliability
Helpshift
8.6
Zoho Desk
8.7
LiveAgent
9.0
Integration APIs
Helpshift
8.4
Zoho Desk
8.5
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
71.4%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
23.1%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
5.6%
13.1%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Computer Games
13.0%
Information Technology and Services
24.0%
Information Technology and Services
12.6%
 
Consumer Services
9.8%
Computer Software
10.4%
Computer Software
7.4%
 
Financial Services
8.2%
Telecommunications
4.0%
Internet
5.6%
 
Entertainment
8.2%
Marketing and Advertising
4.0%
Retail
4.5%
 
Consumer Goods
7.6%
Internet
3.8%
Marketing and Advertising
4.2%
 
Other
53.3%
Other
53.8%
Other
65.8%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Katrina W.
User

Easy to use and navigate, very user friendly

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
Helpshift
Most Helpful Favorable Review
Katrina W.
User

Easy to use and navigate, very user friendly

Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

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Helpshift
No videos provided
Zoho Desk
LiveAgent

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