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Compare Helpshift, Zoho Desk, and HappyFox

Pricing

 
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
Fantastic
$49
per staff / month
 
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.9
Ease of Use
Ease of Use
8.8
8.5
9.3
Ease of Setup
Ease of Setup
8.8
8.2
8.9
Ease of Admin
Ease of Admin
8.5
8.4
9.1
Quality of Support
Quality of Support
8.5
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
9.3
Meets Requirements
Helpshift
8.6
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
Helpshift
8.8
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Helpshift
8.8
Zoho Desk
8.2
HappyFox
8.9
Ease of Admin
Helpshift
8.5
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
Helpshift
8.5
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Helpshift
8.7
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Helpshift
8.2
Zoho Desk
8.7
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Helpshift
8.5
Zoho Desk
8.2
HappyFox
8.8
Response Automation
Helpshift
8.3
Zoho Desk
8.4
HappyFox
8.9
SLA Management
Helpshift
8.2
Zoho Desk
8.3
HappyFox
8.6
Attachments/Screencasts
Helpshift
8.5
Zoho Desk
8.3
HappyFox
8.4
Ticket Collaboration
Helpshift
8.1
Zoho Desk
8.6
HappyFox
8.9
Ticket creation user experience
Helpshift
8.5
Zoho Desk
8.7
HappyFox
9.2
Ticket response user experience
Helpshift
8.8
Zoho Desk
8.5
HappyFox
9.1
Knowledge Share
Knowledge Base
Helpshift
8.9
Zoho Desk
8.7
HappyFox
8.5
Searchable Articles
Helpshift
8.6
Zoho Desk
8.6
HappyFox
8.8
Community Forums
Helpshift
8.4
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Helpshift
8.3
Zoho Desk
8.4
HappyFox
Not enough data available
Communication
Pop-up Chat
Helpshift
8.9
Zoho Desk
9.0
HappyFox
8.7
Notifications
Helpshift
8.5
Zoho Desk
9.0
HappyFox
9.0
Targeted Emails
Helpshift
8.8
Zoho Desk
8.9
HappyFox
7.3
In-App Messaging
Helpshift
9.0
Zoho Desk
8.9
HappyFox
9.2
Interaction
Web Portals
Helpshift
8.6
Zoho Desk
8.5
HappyFox
7.2
Forum to Reponse
Helpshift
8.8
Zoho Desk
8.5
HappyFox
8.1
Tickets and Tagging
Helpshift
9.0
Zoho Desk
8.8
HappyFox
9.3
Live Chat
Helpshift
9.0
Zoho Desk
8.6
HappyFox
8.1
Internal Use
Customization
Helpshift
8.2
Zoho Desk
8.3
HappyFox
8.3
Conversation Archiving
Helpshift
9.1
Zoho Desk
9.0
HappyFox
7.6
Lead Development
Helpshift
9.0
Zoho Desk
9.0
HappyFox
8.3
Knowledge Base
Helpshift
9.1
Zoho Desk
8.8
HappyFox
8.0
Team Inbox
Helpshift
8.9
Zoho Desk
8.9
HappyFox
8.3
Customer Profiles
Helpshift
8.6
Zoho Desk
8.8
HappyFox
8.3
Communication Channels
Customer Portal
Helpshift
8.6
Zoho Desk
8.4
HappyFox
8.9
Email to Case
Helpshift
8.6
Zoho Desk
8.7
HappyFox
9.1
Chat/Live Support
Helpshift
8.5
Zoho Desk
8.5
HappyFox
8.8
Social Integration
Helpshift
Not enough data available
Zoho Desk
8.4
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Helpshift
8.1
Zoho Desk
8.3
HappyFox
8.1
Products and Version Tracking
Helpshift
8.3
Zoho Desk
8.3
HappyFox
8.3
Call Scripting
Helpshift
Not enough data available
Zoho Desk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Self Service/Community
Forums
Helpshift
8.1
Zoho Desk
8.3
HappyFox
8.0
Knowledge Base
Helpshift
8.4
Zoho Desk
8.4
HappyFox
8.4
Ideas/Feedback
Helpshift
8.3
Zoho Desk
8.4
HappyFox
8.5
Q&A
Helpshift
8.3
Zoho Desk
8.5
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zoho Desk
8.4
HappyFox
Not enough data available
Reporting
Helpshift
7.9
Zoho Desk
8.2
HappyFox
8.3
Dashboards
Helpshift
8.0
Zoho Desk
8.4
HappyFox
8.5
Platform
ITIL Compliance
Helpshift
8.6
Zoho Desk
8.4
HappyFox
9.1
Mobile User Support
Helpshift
8.8
Zoho Desk
8.4
HappyFox
7.3
Customization
Helpshift
8.2
Zoho Desk
8.3
HappyFox
8.3
User, Role, and Access Management
Helpshift
8.6
Zoho Desk
8.4
HappyFox
8.7
Internationalization
Helpshift
8.8
Zoho Desk
8.2
HappyFox
9.1
Performance & Reliability
Helpshift
8.6
Zoho Desk
8.7
HappyFox
9.2
Integration APIs
Helpshift
8.4
Zoho Desk
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
71.4%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
23.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
5.6%
15.5%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Games
13.0%
Information Technology and Services
24.0%
Information Technology and Services
14.1%
 
Consumer Services
9.8%
Computer Software
10.4%
Computer Software
12.2%
 
Financial Services
8.2%
Telecommunications
4.0%
Higher Education
6.4%
 
Entertainment
8.2%
Marketing and Advertising
4.0%
Real Estate
3.8%
 
Consumer Goods
7.6%
Internet
3.8%
Education Management
3.8%
 
Other
53.3%
Other
53.8%
Other
59.6%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Helpshift
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

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Helpshift
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Zoho Desk
HappyFox
No videos provided
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