Compare Helpshift, Zoho Desk, Freshdesk, and TeamSupport

Pricing

 
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
8.6
Ease of Use
Ease of Use
8.8
8.5
8.8
8.7
Ease of Setup
Ease of Setup
8.8
8.1
8.6
8.3
Ease of Admin
Ease of Admin
8.6
8.4
8.7
8.7
Quality of Support
Quality of Support
8.5
8.2
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
8.5
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
8.7
9.0
Meets Requirements
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
TeamSupport
8.7
Ease of Setup
Helpshift
8.8
Zoho Desk
8.1
Freshdesk
8.6
TeamSupport
8.3
Ease of Admin
Helpshift
8.6
Zoho Desk
8.4
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
Helpshift
8.5
Zoho Desk
8.2
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
Helpshift
8.2
Zoho Desk
8.7
Freshdesk
8.7
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.9
TeamSupport
8.9
Ticket response user experience
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
TeamSupport
8.8
Workflow
Helpshift
8.5
Zoho Desk
8.2
Freshdesk
8.4
TeamSupport
8.4
Response Automation
Helpshift
8.4
Zoho Desk
8.4
Freshdesk
8.4
TeamSupport
8.5
SLA Management
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.2
TeamSupport
8.4
Attachments/Screencasts
Helpshift
8.4
Zoho Desk
8.3
Freshdesk
8.4
TeamSupport
8.6
Ticket Collaboration
Helpshift
8.2
Zoho Desk
8.6
Freshdesk
8.6
TeamSupport
8.8
Knowledge Share
Knowledge Base
Helpshift
8.9
Zoho Desk
8.7
Freshdesk
8.8
TeamSupport
8.3
Searchable Articles
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.6
TeamSupport
8.3
Community Forums
Helpshift
8.5
Zoho Desk
8.4
Freshdesk
8.5
TeamSupport
8.0
Interactive FAQs & Forums
Helpshift
8.3
Zoho Desk
8.6
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
Helpshift
8.6
Zoho Desk
8.5
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
Helpshift
9.0
Zoho Desk
8.8
Freshdesk
8.8
TeamSupport
8.9
Live Chat
Helpshift
8.9
Zoho Desk
8.6
Freshdesk
8.8
TeamSupport
8.3
Communication Channels
Customer Portal
Helpshift
8.6
Zoho Desk
8.4
Freshdesk
8.6
TeamSupport
8.4
Email to Case
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.9
TeamSupport
8.9
Chat/Live Support
Helpshift
8.6
Zoho Desk
8.5
Freshdesk
8.5
TeamSupport
8.3
Social Integration
Helpshift
Not enough data available
Zoho Desk
8.5
Freshdesk
8.3
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zoho Desk
8.4
Freshdesk
8.3
TeamSupport
8.2
Customer and Contacts Database
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.0
TeamSupport
8.6
Products and Version Tracking
Helpshift
8.2
Zoho Desk
8.4
Freshdesk
8.3
TeamSupport
8.6
Call Scripting
Helpshift
Not enough data available
Zoho Desk
8.3
Freshdesk
8.2
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zoho Desk
8.3
Freshdesk
8.4
TeamSupport
Not enough data available
Self Service/Community
Forums
Helpshift
8.3
Zoho Desk
8.3
Freshdesk
8.3
TeamSupport
8.2
Knowledge Base
Helpshift
8.4
Zoho Desk
8.4
Freshdesk
8.5
TeamSupport
8.4
Ideas/Feedback
Helpshift
8.4
Zoho Desk
8.4
Freshdesk
8.4
TeamSupport
8.4
Q&A
Helpshift
8.3
Zoho Desk
8.5
Freshdesk
8.6
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zoho Desk
8.5
Freshdesk
8.3
TeamSupport
Not enough data available
Reporting
Helpshift
7.9
Zoho Desk
8.3
Freshdesk
7.9
TeamSupport
8.3
Dashboards
Helpshift
8.0
Zoho Desk
8.4
Freshdesk
8.2
TeamSupport
8.6
Platform
Mobile User Support
Helpshift
8.9
Zoho Desk
8.5
Freshdesk
8.1
TeamSupport
7.4
ITIL Compliance
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.3
TeamSupport
Not enough data available
Customization
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.0
TeamSupport
8.4
User, Role, and Access Management
Helpshift
8.7
Zoho Desk
8.5
Freshdesk
8.5
TeamSupport
8.7
Internationalization
Helpshift
8.8
Zoho Desk
8.2
Freshdesk
8.1
TeamSupport
7.9
Performance & Reliability
Helpshift
8.7
Zoho Desk
8.7
Freshdesk
8.8
TeamSupport
8.7
Integration APIs
Helpshift
8.5
Zoho Desk
8.5
Freshdesk
8.2
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
70.5%
52.4%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.1%
24.0%
36.7%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
5.6%
10.9%
12.4%
Helpshift
Small-Business
15.6%
Mid-Market
66.1%
Enterprise
18.3%
Zoho Desk
Small-Business
70.5%
Mid-Market
24.0%
Enterprise
5.6%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%
TeamSupport
Small-Business
40.7%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Computer Games
12.4%
Information Technology and Services
23.4%
Information Technology and Services
20.4%
Computer Software
26.7%
 
Consumer Services
9.3%
Computer Software
10.4%
Computer Software
13.9%
Information Technology and Services
21.1%
 
Financial Services
7.7%
Telecommunications
3.9%
Internet
5.8%
Internet
5.4%
 
Entertainment
7.7%
Internet
3.9%
Education Management
3.7%
Financial Services
4.2%
 
Consumer Goods
7.2%
Marketing and Advertising
3.8%
E-Learning
3.4%
Hospitality
3.7%
 
Other
55.7%
Other
54.6%
Other
52.9%
Other
38.9%
Helpshift
Computer Games
12.4%
Consumer Services
9.3%
Financial Services
7.7%
Entertainment
7.7%
Consumer Goods
7.2%
Other
55.7%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

that fact that research as per keywords is very efficient whenever i need to retrieve a message

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Disappearing tags and not being able to see if someone already has the ticket that you are answering.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
Helpshift
Most Helpful Favorable Review
G2 User

that fact that research as per keywords is very efficient whenever i need to retrieve a message

Most Helpful Critical Review
G2 User

Disappearing tags and not being able to see if someone already has the ticket that you are answering.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Zoho Desk
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Optimized for quick response
Freshdesk
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