Compare Helpshift, Zoho Desk, Freshdesk, and HappyFox

Pricing

 
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.7
8.5
8.9
Ease of Use
Ease of Use
8.8
8.5
8.8
9.3
Ease of Setup
Ease of Setup
8.8
8.1
8.6
8.9
Ease of Admin
Ease of Admin
8.6
8.4
8.7
9.1
Quality of Support
Quality of Support
8.5
8.2
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.5
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
8.3
8.7
8.7
9.2
Meets Requirements
Helpshift
8.7
Zoho Desk
8.7
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Helpshift
8.8
Zoho Desk
8.1
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Helpshift
8.6
Zoho Desk
8.4
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Helpshift
8.5
Zoho Desk
8.2
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Helpshift
8.3
Zoho Desk
8.7
Freshdesk
8.7
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
HappyFox
9.1
Workflow
Helpshift
8.5
Zoho Desk
8.2
Freshdesk
8.4
HappyFox
8.8
Response Automation
Helpshift
8.4
Zoho Desk
8.4
Freshdesk
8.4
HappyFox
8.9
SLA Management
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
Helpshift
8.4
Zoho Desk
8.3
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
Helpshift
8.2
Zoho Desk
8.6
Freshdesk
8.6
HappyFox
8.9
Knowledge Share
Knowledge Base
Helpshift
8.9
Zoho Desk
8.7
Freshdesk
8.8
HappyFox
8.6
Searchable Articles
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.6
HappyFox
8.9
Community Forums
Helpshift
8.5
Zoho Desk
8.4
Freshdesk
8.5
HappyFox
Not enough data available
Interactive FAQs & Forums
Helpshift
8.3
Zoho Desk
8.6
Freshdesk
8.5
HappyFox
Not enough data available
Communication
Pop-up Chat
Helpshift
8.9
Zoho Desk
9.0
Freshdesk
9.1
HappyFox
8.8
Notifications
Helpshift
8.5
Zoho Desk
8.9
Freshdesk
8.8
HappyFox
9.1
Targeted Emails
Helpshift
8.8
Zoho Desk
8.9
Freshdesk
9.0
HappyFox
7.6
In-App Messaging
Helpshift
9.0
Zoho Desk
8.9
Freshdesk
Not enough data available
HappyFox
9.3
Interaction
Web Portals
Helpshift
8.6
Zoho Desk
8.6
Freshdesk
7.2
HappyFox
7.7
Forum to Reponse
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.5
HappyFox
8.2
Tickets and Tagging
Helpshift
9.0
Zoho Desk
8.8
Freshdesk
8.8
HappyFox
9.4
Live Chat
Helpshift
8.9
Zoho Desk
8.7
Freshdesk
8.8
HappyFox
8.1
Internal Use
Customization
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.0
HappyFox
8.3
Conversation Archiving
Helpshift
9.1
Zoho Desk
9.0
Freshdesk
Not enough data available
HappyFox
7.8
Lead Development
Helpshift
8.8
Zoho Desk
9.0
Freshdesk
Not enough data available
HappyFox
8.5
Knowledge Base
Helpshift
9.1
Zoho Desk
8.8
Freshdesk
8.9
HappyFox
8.2
Team Inbox
Helpshift
8.8
Zoho Desk
8.8
Freshdesk
8.9
HappyFox
8.5
Customer Profiles
Helpshift
8.6
Zoho Desk
8.8
Freshdesk
8.6
HappyFox
8.5
Communication Channels
Customer Portal
Helpshift
8.6
Zoho Desk
8.4
Freshdesk
8.6
HappyFox
9.0
Email to Case
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.9
HappyFox
9.2
Chat/Live Support
Helpshift
8.6
Zoho Desk
8.5
Freshdesk
8.5
HappyFox
8.9
Social Integration
Helpshift
Not enough data available
Zoho Desk
8.5
Freshdesk
8.3
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zoho Desk
8.4
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.0
HappyFox
8.5
Products and Version Tracking
Helpshift
8.2
Zoho Desk
8.4
Freshdesk
8.3
HappyFox
8.6
Call Scripting
Helpshift
Not enough data available
Zoho Desk
8.3
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zoho Desk
8.3
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.3
HappyFox
8.1
Knowledge Base
Helpshift
8.4
Zoho Desk
8.4
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
Helpshift
8.4
Zoho Desk
8.4
Freshdesk
8.4
HappyFox
8.7
Q&A
Helpshift
8.3
Zoho Desk
8.5
Freshdesk
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zoho Desk
8.5
Freshdesk
8.2
HappyFox
8.3
Reporting
Helpshift
7.9
Zoho Desk
8.3
Freshdesk
7.9
HappyFox
8.4
Dashboards
Helpshift
8.0
Zoho Desk
8.4
Freshdesk
8.2
HappyFox
8.6
Platform
Mobile User Support
Helpshift
8.9
Zoho Desk
8.4
Freshdesk
8.1
HappyFox
7.5
ITIL Compliance
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.3
HappyFox
9.1
Customization
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
Helpshift
8.7
Zoho Desk
8.5
Freshdesk
8.5
HappyFox
8.7
Internationalization
Helpshift
8.8
Zoho Desk
8.2
Freshdesk
8.1
HappyFox
9.2
Performance & Reliability
Helpshift
8.7
Zoho Desk
8.7
Freshdesk
8.8
HappyFox
9.2
Integration APIs
Helpshift
8.5
Zoho Desk
8.5
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
70.4%
52.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.9%
23.9%
36.6%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.4%
5.6%
10.9%
15.2%
Helpshift
Small-Business
15.6%
Mid-Market
65.9%
Enterprise
18.4%
Zoho Desk
Small-Business
70.4%
Mid-Market
23.9%
Enterprise
5.6%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Games
12.4%
Information Technology and Services
23.4%
Information Technology and Services
20.4%
Information Technology and Services
14.6%
 
Consumer Services
9.3%
Computer Software
10.5%
Computer Software
14.0%
Computer Software
12.0%
 
Financial Services
7.8%
Telecommunications
3.9%
Internet
5.8%
Higher Education
6.3%
 
Entertainment
7.8%
Internet
3.9%
Education Management
3.7%
Real Estate
3.8%
 
Consumer Goods
7.3%
Marketing and Advertising
3.8%
E-Learning
3.4%
Education Management
3.8%
 
Other
55.4%
Other
54.6%
Other
52.8%
Other
59.5%
Helpshift
Computer Games
12.4%
Consumer Services
9.3%
Financial Services
7.8%
Entertainment
7.8%
Consumer Goods
7.3%
Other
55.4%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Games

I can find everything pretty easily from the menus etc, AI developing is "easy". Autoanswers are easy to set and manage.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Automations are difficult to create properly

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Helpshift
Most Helpful Favorable Review
G2 User in Computer Games

I can find everything pretty easily from the menus etc, AI developing is "easy". Autoanswers are easy to set and manage.

Most Helpful Critical Review
G2 User

Automations are difficult to create properly

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
No videos provided
Helpshift
No videos provided
Zoho Desk
Freshdesk
HappyFox
No videos provided
Ask Helpshift a QuestionContact HelpshiftAsk Zoho Desk a QuestionContact Zoho DeskAsk Freshdesk a QuestionContact FreshdeskAsk HappyFox a QuestionContact HappyFox
 
Helpshift
Helpshift
Zoho Desk
Zoho Desk
Optimized for quick response
Freshdesk
Freshdesk
HappyFox
HappyFox
Optimized for quick response