Compare Helpshift, Zendesk Support, and TeamSupport

Pricing

 
Essentials
n/a
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Business
n/a
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Elite
n/a
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Helpshift
Essentials
n/a
Business
n/a
Elite
n/a
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.6
Ease of Use
Ease of Use
8.7
8.6
8.7
Ease of Setup
Ease of Setup
8.7
8.2
8.4
Ease of Admin
Ease of Admin
8.5
8.3
8.8
Quality of Support
Quality of Support
8.5
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
8.8
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
8.2
7.6
9.0
Meets Requirements
Helpshift
8.6
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
Helpshift
8.7
Zendesk Support
8.6
TeamSupport
8.7
Ease of Setup
Helpshift
8.7
Zendesk Support
8.2
TeamSupport
8.4
Ease of Admin
Helpshift
8.5
Zendesk Support
8.3
TeamSupport
8.8
Quality of Support
Helpshift
8.5
Zendesk Support
8.3
TeamSupport
8.9
Ease of Doing Business With
Helpshift
8.8
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Helpshift
8.2
Zendesk Support
7.6
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.5
Zendesk Support
8.9
TeamSupport
9.0
Ticket response user experience
Helpshift
8.8
Zendesk Support
8.7
TeamSupport
8.8
Workflow
Helpshift
8.5
Zendesk Support
8.5
TeamSupport
8.5
Response Automation
Helpshift
8.4
Zendesk Support
8.4
TeamSupport
8.5
SLA Management
Helpshift
8.2
Zendesk Support
8.2
TeamSupport
8.4
Attachments/Screencasts
Helpshift
8.4
Zendesk Support
8.4
TeamSupport
8.6
Ticket Collaboration
Helpshift
8.2
Zendesk Support
8.6
TeamSupport
8.8
Knowledge Share
Knowledge Base
Helpshift
8.9
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
Helpshift
8.5
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Helpshift
8.5
Zendesk Support
8.3
TeamSupport
8.0
Interactive FAQs & Forums
Helpshift
8.2
Zendesk Support
8.3
TeamSupport
8.4
Interaction
Web Portals
Helpshift
8.5
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Helpshift
8.8
Zendesk Support
8.5
TeamSupport
8.5
Tickets and Tagging
Helpshift
8.9
Zendesk Support
8.9
TeamSupport
8.9
Live Chat
Helpshift
8.8
Zendesk Support
8.6
TeamSupport
8.4
Communication Channels
Customer Portal
Helpshift
8.6
Zendesk Support
8.5
TeamSupport
8.5
Email to Case
Helpshift
8.5
Zendesk Support
8.8
TeamSupport
8.9
Chat/Live Support
Helpshift
8.6
Zendesk Support
8.4
TeamSupport
8.4
Social Integration
Helpshift
Not enough data available
Zendesk Support
8.2
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zendesk Support
8.1
TeamSupport
8.4
Customer and Contacts Database
Helpshift
8.2
Zendesk Support
8.2
TeamSupport
8.6
Products and Version Tracking
Helpshift
8.3
Zendesk Support
8.2
TeamSupport
8.6
Call Scripting
Helpshift
Not enough data available
Zendesk Support
8.0
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zendesk Support
7.9
TeamSupport
Not enough data available
Self Service/Community
Forums
Helpshift
8.3
Zendesk Support
8.1
TeamSupport
8.3
Knowledge Base
Helpshift
8.4
Zendesk Support
8.4
TeamSupport
8.4
Ideas/Feedback
Helpshift
8.4
Zendesk Support
8.1
TeamSupport
8.4
Q&A
Helpshift
8.3
Zendesk Support
8.2
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zendesk Support
8.0
TeamSupport
Not enough data available
Reporting
Helpshift
8.0
Zendesk Support
8.0
TeamSupport
8.3
Dashboards
Helpshift
8.0
Zendesk Support
8.2
TeamSupport
8.6
Platform
Mobile User Support
Helpshift
8.7
Zendesk Support
8.1
TeamSupport
7.5
ITIL Compliance
Helpshift
8.4
Zendesk Support
8.3
TeamSupport
Not enough data available
Customization
Helpshift
8.2
Zendesk Support
8.0
TeamSupport
8.4
User, Role, and Access Management
Helpshift
8.7
Zendesk Support
8.4
TeamSupport
8.7
Internationalization
Helpshift
8.8
Zendesk Support
8.3
TeamSupport
8.0
Performance & Reliability
Helpshift
8.7
Zendesk Support
8.5
TeamSupport
8.7
Integration APIs
Helpshift
8.4
Zendesk Support
8.4
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.3%
37.7%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.8%
44.8%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
17.5%
12.3%
Helpshift
Small-Business
16.3%
Mid-Market
65.8%
Enterprise
17.9%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.8%
Enterprise
17.5%
TeamSupport
Small-Business
40.8%
Mid-Market
46.9%
Enterprise
12.3%

Reviewers' Industry

 
Computer Games
12.5%
Computer Software
16.7%
Computer Software
27.5%
 
Consumer Services
9.8%
Information Technology and Services
14.7%
Information Technology and Services
21.4%
 
Financial Services
8.2%
Internet
9.4%
Internet
4.7%
 
Entertainment
8.2%
Marketing and Advertising
4.7%
Financial Services
4.3%
 
Consumer Goods
7.6%
Retail
3.9%
Hospitality
3.8%
 
Other
53.8%
Other
50.7%
Other
38.3%
Helpshift
Computer Games
12.5%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.8%
Zendesk Support
Computer Software
16.7%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.9%
Other
50.7%
TeamSupport
Computer Software
27.5%
Information Technology and Services
21.4%
Internet
4.7%
Financial Services
4.3%
Hospitality
3.8%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Raymond V.
Consultant

This tool is easy to use and it doesn't have any complicated features.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Agency in Medical Practice

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
Helpshift
Most Helpful Favorable Review
Raymond V.
Consultant

This tool is easy to use and it doesn't have any complicated features.

Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Agency in Medical Practice

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Helpshift
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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