Link copied to clipboard # Helpshift vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/helpshift/zendesk-for-customer-service/export.csv) HelpshiftZendesk for Customer Service[+ Add Product](#) Pricing **Helpshift** Free Trial No pricing available **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually ยท Support Only (Team) **Pricing Insights** from reviews Time to Implement **Helpshift** 2 months Based on 18 responses **Zendesk for Customer Service** 2 months Based on 1118 responses Return on Investment **Helpshift** 17 months Based on 10 responses **Zendesk for Customer Service** 16 months1 month sooner Based on 843 responses Perceived Cost **Helpshift** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **Helpshift** 8% **Zendesk for Customer Service** 10%2% more **Pros & Cons** from reviews **Helpshift** [ Ease of Use (3) ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews)[ Features (3) ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews)[ Connection Issues (2) ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews)[ Software Unresponsiveness (2) ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Intuitive Interface (353) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2522451&qs=pros-and-cons#reviews)[ Efficient Ticket Management (218) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523093&qs=pros-and-cons#reviews)[ Expensive As Teams Grow (126) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523978&qs=pros-and-cons#reviews)[ Steep Learning Curve (109) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640974&qs=pros-and-cons#reviews) Integrations **Helpshift** Not enough data **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **Helpshift** ![Helpshift screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1767306/5%282%29.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **Helpshift** **8.6** /10 Based on 296 responses **Zendesk for Customer Service** **8.6** /10 Based on 5,264 responses Ease of Use **Helpshift** **8.8** /10 Based on 296 responses **Zendesk for Customer Service** **8.5** /10 Based on 5,549 responses Ease of Setup **Helpshift** **8.2** /10 Based on 140 responses **Zendesk for Customer Service** **8.0** /10 Based on 3,399 responses Ease of Admin **Helpshift** **8.4** /10 Based on 139 responses **Zendesk for Customer Service** **8.2** /10 Based on 3,193 responses Quality of Support **Helpshift** **8.4** /10 Based on 276 responses **Zendesk for Customer Service** **8.4** /10 Based on 5,093 responses Has the product been a good partner in doing business? **Helpshift** **8.5** /10 Based on 135 responses **Zendesk for Customer Service** **8.4** /10 Based on 3,116 responses Product Direction (% positive) **Helpshift** **7.9** /10 Based on 289 responses **Zendesk for Customer Service** **8.0** /10 Based on 4,909 responses **Features** ratings from reviews AI Customer Support Agents Not enough data **8.3** /10 Based on 119 responses Help Desk Not enough data **8.6** /10 Based on 3,879 responses Complaint Management Not enough data **8.2** /10 Based on 897 responses Shared Inbox Not enough data **8.1** /10 Based on 425 responses Chatbots Not enough data **8.2** /10 Based on 614 responses Conversational Support Not enough data **8.1** /10 Based on 1,099 responses Proactive Notification Not enough data **8.4** /10 Based on 198 responses Customer Service Automation Not enough data **7.9** /10 Based on 121 responses Live Chat Not enough data **8.3** /10 Based on 2,706 responses Customer Self-Service Not enough data **8.2** /10 Based on 1,799 responses Social Customer Service Not enough data **8.4** /10 Based on 843 responses Digital Customer Service Platforms Not enough data **8.1** /10 Based on 80 responses Workforce Management Not enough data **8.7** /10 Based on 28 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 21.8% Mid-Market(51-1000 emp.) 62.4% Enterprise(\> 1000 emp.) 15.9% Small-Business(50 or fewer emp.) 21.8% Mid-Market(51-1000 emp.) 62.4% Enterprise(\> 1000 emp.) 15.9% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.4% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.4% **Reviewers' Industry** [![Helpshift](https://images.g2crowd.com/uploads/product/hd_favicon/076d4c3921139ebd541940aa2cf4da73/helpshift.svg "Helpshift")](https://www.g2.com/products/helpshift/reviews) Helpshift Computer Games 22.8% Entertainment 8.3% Banking 6.8% Financial Services 6.8% Consumer Services 5.6% Other 49.7% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **Helpshift Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Ada](https://images.g2crowd.com/uploads/product/hd_favicon/d9a6ebdf8b846e2ef3d40f78e4f8e4bb/ada-support-inc-ada.svg "Ada") [ Ada ](/products/ada-support-inc-ada/reviews) ![yellow.ai](https://images.g2crowd.com/uploads/product/hd_favicon/4a702aa6daa4823d2687cbc6ad9812d5/yellow-ai.svg "yellow.ai") [ yellow.ai ](/products/yellow-ai/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews)