Compare Helpshift and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$19.00 1 user per month billed annually
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,785)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries much easier, as all tickets and emails are consolidated in one place.
- Users say that Helpshift is very user-friendly, making it easy for support members to track tickets across all customers. This ease of use is highlighted in everyday tasks, especially when following up with customers and addressing their queries.
- According to verified reviews, Zendesk for Customer Service stands out for its quick implementation process. Users have noted that the onboarding wizard is particularly intuitive, allowing teams to get up and running swiftly without significant hurdles.
- Reviewers mention that Helpshift offers strong integration capabilities, particularly with Unity, and users find the configuration of notifications and app settings to be straightforward. This flexibility can be a significant advantage for teams looking to customize their support experience.
- G2 reviewers highlight that Zendesk for Customer Service provides advanced features like generative AI, which helps create multi-level responses based on customer inquiries. This capability enhances the overall efficiency of customer support operations.
- Users report that while Helpshift has a solid offline FAQ feature, it may not match the comprehensive support capabilities of Zendesk, which is often praised for its ability to respond faster and more efficiently to customer needs.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Helpshift
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.6
5,171
Ease of Use
8.8
295
8.6
5,278
Ease of Setup
8.2
139
8.0
3,241
Ease of Admin
8.4
138
8.2
3,108
Quality of Support
8.4
275
8.4
4,906
Has the product been a good partner in doing business?
8.5
134
8.4
3,031
Product Direction (% positive)
7.9
288
8.0
4,826
Features by Category
Ticket and Case Management
8.7
161
|
Verified
8.8
2579
|
Verified
8.7
163
|
Verified
8.7
2607
|
Verified
8.5
167
|
Verified
8.5
2534
|
Verified
8.5
169
8.4
2367
|
Verified
8.1
122
|
Verified
8.2
1931
|
Verified
8.5
164
|
Verified
8.4
2408
|
Verified
8.3
161
|
Verified
8.6
2407
|
Verified
8.4
87
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
387
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
8.6
150
|
Verified
8.5
2067
|
Verified
8.4
150
|
Verified
8.8
2329
|
Verified
8.7
125
|
Verified
8.4
1744
|
Verified
8.0
44
8.0
1435
|
Verified
9.0
18
8.0
1323
|
Verified
Platform
8.5
74
|
Verified
7.7
1390
|
Verified
8.1
126
|
Verified
8.0
1781
|
Verified
8.4
75
|
Verified
8.3
1956
|
Verified
8.2
65
|
Verified
8.2
1765
|
Verified
7.8
139
|
Verified
7.9
2367
|
Verified
7.8
144
|
Verified
8.0
2418
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
9.0
24
8.1
466
8.5
24
8.1
464
8.9
23
8.3
447
8.8
22
8.1
446
9.0
22
8.1
355
Platform
9.4
21
8.6
470
9.2
22
8.3
469
8.5
22
8.3
463
8.2
21
8.2
465
9.0
15
Feature Not Available
8.6
20
Feature Not Available
8.9
22
8.4
454
Generative AI
Feature Not Available
8.1
112
Feature Not Available
8.2
111
Conversational Platform
9.0
27
8.1
860
8.8
21
8.3
716
8.7
24
8.2
683
8.7
21
8.2
748
Support Automation
8.8
23
8.1
713
8.5
28
8.3
757
8.8
24
8.4
714
8.2
23
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Feature Not Available
Feature Not Available
Communication
8.6
110
|
Verified
8.6
948
|
Verified
8.4
120
|
Verified
8.4
963
|
Verified
8.7
86
|
Verified
8.1
719
8.9
105
|
Verified
8.5
735
|
Verified
9.3
14
8.0
520
Internal Use
8.1
126
|
Verified
8.0
1781
|
Verified
9.2
102
|
Verified
8.5
847
|
Verified
8.8
77
|
Verified
8.1
649
9.0
97
|
Verified
8.5
897
8.8
83
|
Verified
8.6
826
|
Verified
8.8
92
|
Verified
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.8
148
8.5
1510
8.5
138
8.5
1441
8.2
107
8.0
1024
8.9
21
7.7
647
8.9
21
8.0
779
Self-Service Platform
8.1
22
8.2
829
8.6
23
8.2
845
8.2
17
7.7
664
8.6
23
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpshift is categorized as Multilingual Customer Support
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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