Compare Helpshift vs Zendesk Support

See this
comparison of Helpshift vs. Zendesk Support
based on data from user reviews. Helpshift rates 4.3/5 stars with 184 reviews. Zendesk Support rates 4.2/5 stars with 1,662 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
Essential
$5
/month
 
Enterprise
$135
Per User / Per Month
Team
$19
/month
 
Platinum
$160
Per User / Per Month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
Ease of Use
Ease of Use
8.7
8.6
Ease of Setup
Ease of Setup
8.7
8.2
Ease of Admin
Ease of Admin
8.5
8.3
Quality of Support
Quality of Support
8.5
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.2
7.6
Meets Requirements
Helpshift
8.6
Zendesk Support
8.7
Ease of Use
Helpshift
8.7
Zendesk Support
8.6
Ease of Setup
Helpshift
8.7
Zendesk Support
8.2
Ease of Admin
Helpshift
8.5
Zendesk Support
8.3
Quality of Support
Helpshift
8.5
Zendesk Support
8.3
Ease of Doing Business With
Helpshift
8.8
Zendesk Support
8.4
Product Direction (% positive)
Helpshift
8.2
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.5
Zendesk Support
8.9
Ticket response user experience
Helpshift
8.8
Zendesk Support
8.7
Workflow
Helpshift
8.5
Zendesk Support
8.5
Response Automation
Helpshift
8.4
Zendesk Support
8.4
SLA Management
Helpshift
8.2
Zendesk Support
8.2
Attachments/Screencasts
Helpshift
8.4
Zendesk Support
8.4
Ticket Collaboration
Helpshift
8.2
Zendesk Support
8.6
Knowledge Share
Knowledge Base
Helpshift
8.9
Zendesk Support
8.6
Searchable Articles
Helpshift
8.5
Zendesk Support
8.6
Community Forums
Helpshift
8.5
Zendesk Support
8.3
Interactive FAQs & Forums
Helpshift
8.2
Zendesk Support
8.2
Interaction
Web Portals
Helpshift
8.5
Zendesk Support
8.6
Forum to Reponse
Helpshift
8.8
Zendesk Support
8.5
Tickets and Tagging
Helpshift
8.9
Zendesk Support
8.9
Live Chat
Helpshift
8.8
Zendesk Support
8.6
Communication Channels
Customer Portal
Helpshift
8.6
Zendesk Support
8.5
Email to Case
Helpshift
8.5
Zendesk Support
8.8
Chat/Live Support
Helpshift
8.6
Zendesk Support
8.4
Social Integration
Helpshift
Not enough data available
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Helpshift
8.2
Zendesk Support
8.2
Products and Version Tracking
Helpshift
8.3
Zendesk Support
8.2
Call Scripting
Helpshift
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
Helpshift
8.3
Zendesk Support
8.1
Knowledge Base
Helpshift
8.4
Zendesk Support
8.4
Ideas/Feedback
Helpshift
8.4
Zendesk Support
8.1
Q&A
Helpshift
8.3
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zendesk Support
8.0
Reporting
Helpshift
8.0
Zendesk Support
8.0
Dashboards
Helpshift
8.0
Zendesk Support
8.2
Platform
Mobile User Support
Helpshift
8.7
Zendesk Support
8.1
ITIL Compliance
Helpshift
8.4
Zendesk Support
8.2
Customization
Helpshift
8.2
Zendesk Support
8.0
User, Role, and Access Management
Helpshift
8.7
Zendesk Support
8.3
Internationalization
Helpshift
8.8
Zendesk Support
8.2
Performance & Reliability
Helpshift
8.7
Zendesk Support
8.5
Integration APIs
Helpshift
8.4
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.3%
37.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.8%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
17.2%
Helpshift
Small-Business
16.3%
Mid-Market
65.8%
Enterprise
17.9%
Zendesk Support
Small-Business
37.9%
Mid-Market
44.9%
Enterprise
17.2%

Reviewers' Industry

 
Computer Games
12.5%
Computer Software
16.9%
 
Consumer Services
9.8%
Information Technology and Services
14.7%
 
Financial Services
8.2%
Internet
9.2%
 
Entertainment
8.2%
Marketing and Advertising
4.7%
 
Consumer Goods
7.6%
Retail
3.8%
 
Other
53.8%
Other
50.6%
Helpshift
Computer Games
12.5%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.8%
Zendesk Support
Computer Software
16.9%
Information Technology and Services
14.7%
Internet
9.2%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

Customization of the report and easy access.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Kei P.
User

Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Helpshift
Most Helpful Favorable Review
User

Customization of the report and easy access.

Most Helpful Critical Review
Kei P.
User

Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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