Compare Helpshift and Whatfix 
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Enterprise (45.5% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
No pricing available
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansWhatfix
Star Rating
(529)4.6 out of 5
Market Segments
Enterprise (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in overall user satisfaction, reflected in its higher G2 Score compared to Helpshift. Users appreciate its intuitive platform and the strong support provided during onboarding, making it a preferred choice for organizations looking for a seamless implementation experience.
- Users say Helpshift is very user-friendly, particularly for support teams. Reviewers highlight its ease of tracking customer tickets and managing queries, which is essential for day-to-day operations. However, it may not meet the specific needs of all users as effectively as Whatfix.
- According to verified reviews, Whatfix stands out for its exceptional quality of support, receiving high praise for its customer-focused approach. Users have noted that the ongoing assistance throughout their partnership significantly enhances their experience, which is a crucial factor for long-term success.
- Reviewers mention that Helpshift offers strong mobile optimization features, making it a great tool for teams that require flexibility in managing customer interactions on the go. This aspect is particularly beneficial for businesses that operate in dynamic environments.
- Users highlight that Whatfix's customization capabilities allow organizations to tailor the platform to their specific needs, which is a significant advantage for enterprises looking for a Digital Adoption Platform that aligns with their workflows. This level of personalization is less emphasized in Helpshift's offerings.
- G2 reviewers note that while Helpshift has a solid entry-level price point, Whatfix's comprehensive features and support justify its investment for businesses seeking a robust solution. The feedback indicates that Whatfix's value extends beyond just the initial cost, making it a worthwhile consideration for enterprises.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Whatfix
No pricing availableFree Trial
Helpshift
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.8
357
Ease of Use
8.8
295
8.6
428
Ease of Setup
8.2
139
8.3
377
Ease of Admin
8.4
138
8.5
286
Quality of Support
8.4
275
9.7
357
Has the product been a good partner in doing business?
8.5
134
9.5
285
Product Direction (% positive)
7.9
288
9.7
340
Features by Category
Ticket and Case Management
8.7
161
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.5
169
Not enough data
8.1
122
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.3
161
|
Verified
Not enough data
8.4
87
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
Not enough data
8.4
150
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.0
44
Not enough data
9.0
18
Not enough data
Platform
8.5
74
|
Verified
Not enough data
8.1
126
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
8.2
65
|
Verified
Not enough data
7.8
139
|
Verified
Not enough data
7.8
144
|
Verified
Not enough data
User Analysis
Not enough data
8.0
158
Not enough data
8.1
174
User Support
Not enough data
8.2
167
Not enough data
8.0
145
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
167
Not enough data
9.0
195
Platform Basics - Digital Adoption Platform
Not enough data
8.3
41
Not enough data
8.8
53
Analytics - Digital Adoption Platform
Not enough data
8.3
44
Functions - Digital Adoption Platform
Not enough data
8.6
51
Not enough data
8.8
60
Agentic AI - Digital Adoption Platform
Not enough data
7.2
29
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
52
Not enough data
7.9
49
Not enough data
7.7
47
Not enough data
7.5
46
Not enough data
7.2
42
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
8.6
110
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.9
105
|
Verified
Not enough data
9.3
14
Not enough data
Internal Use
8.1
126
|
Verified
Not enough data
9.2
102
|
Verified
Not enough data
8.8
77
|
Verified
Not enough data
9.0
97
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
8.8
148
8.9
150
8.5
138
8.8
143
8.2
107
8.2
95
8.9
21
7.0
68
8.9
21
8.2
85
Self-Service Platform
8.1
22
8.6
92
8.6
23
8.1
90
8.2
17
7.6
78
8.6
23
8.0
90
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and Whatfix are categorized as Customer Self-Service
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Live Chat, Help Desk, and Multilingual Customer Support
Whatfix is categorized as Product Analytics and Digital Adoption Platform
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Computer Software
15.5%
Information Technology and Services
13.9%
Financial Services
3.8%
Insurance
3.6%
Banking
3.2%
Other
60.0%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What does Whatfix do?
3 Comments
RK
What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos...Read more
At what rate is Whatfix growing year on year?
1 Comment
GF
I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing...Read more
Which of the following is a widget of Whatfix?
1 Comment
GF
Whatfix is a Digital Adoption Platform. The platform has several products and features.
Product Analytics is a product where a customer can see user...Read more
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