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Compare Helpshift, Vision Helpdesk, and Zoho Desk

Pricing

 
Professional
$95
Per User / Per Month
Starter Help Desk
$12
per staff per mo billed annually
FREE
$0
/agent/month
 
Enterprise
$135
Per User / Per Month
Pro Help Desk Software
$20
per staff per mo billed annually
PROFESSIONAL
$12
/agent/month
 
Platinum
$160
Per User / Per Month
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.3
8.7
Ease of Use
Ease of Use
8.8
9.0
8.5
Ease of Setup
Ease of Setup
8.8
8.8
8.2
Ease of Admin
Ease of Admin
8.5
9.2
8.4
Quality of Support
Quality of Support
8.5
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
8.2
9.5
8.7
Meets Requirements
Helpshift
8.6
Vision Helpdesk
9.3
Zoho Desk
8.7
Ease of Use
Helpshift
8.8
Vision Helpdesk
9.0
Zoho Desk
8.5
Ease of Setup
Helpshift
8.8
Vision Helpdesk
8.8
Zoho Desk
8.2
Ease of Admin
Helpshift
8.5
Vision Helpdesk
9.2
Zoho Desk
8.4
Quality of Support
Helpshift
8.5
Vision Helpdesk
9.6
Zoho Desk
8.2
Ease of Doing Business With
Helpshift
8.7
Vision Helpdesk
9.6
Zoho Desk
8.5
Product Direction (% positive)
Helpshift
8.2
Vision Helpdesk
9.5
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Helpshift
8.5
Vision Helpdesk
8.8
Zoho Desk
8.2
Response Automation
Helpshift
8.3
Vision Helpdesk
9.0
Zoho Desk
8.4
SLA Management
Helpshift
8.2
Vision Helpdesk
9.2
Zoho Desk
8.3
Attachments/Screencasts
Helpshift
8.5
Vision Helpdesk
9.1
Zoho Desk
8.3
Ticket Collaboration
Helpshift
8.1
Vision Helpdesk
8.7
Zoho Desk
8.6
Ticket creation user experience
Helpshift
8.5
Vision Helpdesk
9.5
Zoho Desk
8.7
Ticket response user experience
Helpshift
8.8
Vision Helpdesk
9.2
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Helpshift
8.9
Vision Helpdesk
9.2
Zoho Desk
8.7
Searchable Articles
Helpshift
8.6
Vision Helpdesk
8.9
Zoho Desk
8.6
Community Forums
Helpshift
8.4
Vision Helpdesk
8.3
Zoho Desk
8.3
Interactive FAQs & Forums
Helpshift
8.3
Vision Helpdesk
8.3
Zoho Desk
8.4
Interaction
Web Portals
Helpshift
8.6
Vision Helpdesk
8.9
Zoho Desk
8.5
Forum to Reponse
Helpshift
8.8
Vision Helpdesk
9.2
Zoho Desk
8.5
Tickets and Tagging
Helpshift
9.0
Vision Helpdesk
8.9
Zoho Desk
8.8
Live Chat
Helpshift
9.0
Vision Helpdesk
7.3
Zoho Desk
8.5
Communication Channels
Customer Portal
Helpshift
8.6
Vision Helpdesk
9.2
Zoho Desk
8.4
Email to Case
Helpshift
8.6
Vision Helpdesk
9.4
Zoho Desk
8.7
Chat/Live Support
Helpshift
8.5
Vision Helpdesk
8.2
Zoho Desk
8.5
Social Integration
Helpshift
Not enough data available
Vision Helpdesk
9.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Vision Helpdesk
8.5
Zoho Desk
8.3
Customer and Contacts Database
Helpshift
8.1
Vision Helpdesk
8.5
Zoho Desk
8.3
Products and Version Tracking
Helpshift
8.3
Vision Helpdesk
8.8
Zoho Desk
8.3
Call Scripting
Helpshift
Not enough data available
Vision Helpdesk
9.0
Zoho Desk
8.2
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.3
Self Service/Community
Forums
Helpshift
8.1
Vision Helpdesk
8.6
Zoho Desk
8.3
Knowledge Base
Helpshift
8.4
Vision Helpdesk
9.2
Zoho Desk
8.4
Ideas/Feedback
Helpshift
8.3
Vision Helpdesk
9.1
Zoho Desk
8.4
Q&A
Helpshift
8.3
Vision Helpdesk
9.4
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Vision Helpdesk
Not enough data available
Zoho Desk
8.4
Reporting
Helpshift
7.9
Vision Helpdesk
8.9
Zoho Desk
8.2
Dashboards
Helpshift
8.0
Vision Helpdesk
9.0
Zoho Desk
8.4
Platform
ITIL Compliance
Helpshift
8.6
Vision Helpdesk
9.2
Zoho Desk
8.4
Mobile User Support
Helpshift
8.8
Vision Helpdesk
8.9
Zoho Desk
8.4
Customization
Helpshift
8.2
Vision Helpdesk
8.1
Zoho Desk
8.3
User, Role, and Access Management
Helpshift
8.6
Vision Helpdesk
9.0
Zoho Desk
8.4
Internationalization
Helpshift
8.8
Vision Helpdesk
8.7
Zoho Desk
8.2
Performance & Reliability
Helpshift
8.6
Vision Helpdesk
9.2
Zoho Desk
8.7
Integration APIs
Helpshift
8.4
Vision Helpdesk
8.8
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
61.7%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
29.8%
23.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
8.5%
5.6%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.0%
Enterprise
5.6%

Reviewers' Industry

 
Computer Games
13.0%
Non-Profit Organization Management
25.9%
Information Technology and Services
24.0%
 
Consumer Services
9.8%
Internet
13.8%
Computer Software
10.5%
 
Financial Services
8.2%
Information Technology and Services
12.1%
Telecommunications
4.0%
 
Entertainment
8.2%
Individual & Family Services
5.2%
Marketing and Advertising
4.0%
 
Consumer Goods
7.6%
Education Management
5.2%
Internet
3.8%
 
Other
53.3%
Other
37.9%
Other
53.7%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 User

Everything was a bit slow and buggy at times.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Helpshift
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Helpshift
No videos provided
Vision Helpdesk
No videos provided
Zoho Desk
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