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Compare Helpshift, Vision Helpdesk, and Zendesk Support

Pricing

 
Professional
$95
Per User / Per Month
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
Enterprise
$135
Per User / Per Month
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
Platinum
$160
Per User / Per Month
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.3
8.7
Ease of Use
Ease of Use
8.8
9.0
8.6
Ease of Setup
Ease of Setup
8.8
8.8
8.2
Ease of Admin
Ease of Admin
8.5
9.2
8.3
Quality of Support
Quality of Support
8.5
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
8.7
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
8.2
9.5
7.6
Meets Requirements
Helpshift
8.6
Vision Helpdesk
9.3
Zendesk Support
8.7
Ease of Use
Helpshift
8.8
Vision Helpdesk
9.0
Zendesk Support
8.6
Ease of Setup
Helpshift
8.8
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
Helpshift
8.5
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
Helpshift
8.5
Vision Helpdesk
9.6
Zendesk Support
8.3
Ease of Doing Business With
Helpshift
8.7
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
Helpshift
8.2
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Helpshift
8.5
Vision Helpdesk
8.8
Zendesk Support
8.5
Response Automation
Helpshift
8.3
Vision Helpdesk
9.0
Zendesk Support
8.4
SLA Management
Helpshift
8.2
Vision Helpdesk
9.2
Zendesk Support
8.1
Attachments/Screencasts
Helpshift
8.5
Vision Helpdesk
9.1
Zendesk Support
8.4
Ticket Collaboration
Helpshift
8.1
Vision Helpdesk
8.7
Zendesk Support
8.6
Ticket creation user experience
Helpshift
8.5
Vision Helpdesk
9.5
Zendesk Support
8.9
Ticket response user experience
Helpshift
8.8
Vision Helpdesk
9.2
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Helpshift
8.9
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
Helpshift
8.6
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
Helpshift
8.4
Vision Helpdesk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Helpshift
8.3
Vision Helpdesk
8.3
Zendesk Support
8.2
Interaction
Web Portals
Helpshift
8.6
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
Helpshift
8.8
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
Helpshift
9.0
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
Helpshift
9.0
Vision Helpdesk
7.3
Zendesk Support
8.6
Communication Channels
Customer Portal
Helpshift
8.6
Vision Helpdesk
9.2
Zendesk Support
8.5
Email to Case
Helpshift
8.6
Vision Helpdesk
9.4
Zendesk Support
8.8
Chat/Live Support
Helpshift
8.5
Vision Helpdesk
8.2
Zendesk Support
8.4
Social Integration
Helpshift
Not enough data available
Vision Helpdesk
9.1
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Vision Helpdesk
8.5
Zendesk Support
8.1
Customer and Contacts Database
Helpshift
8.1
Vision Helpdesk
8.5
Zendesk Support
8.2
Products and Version Tracking
Helpshift
8.3
Vision Helpdesk
8.8
Zendesk Support
8.2
Call Scripting
Helpshift
Not enough data available
Vision Helpdesk
9.0
Zendesk Support
7.9
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
7.8
Self Service/Community
Forums
Helpshift
8.1
Vision Helpdesk
8.6
Zendesk Support
8.0
Knowledge Base
Helpshift
8.4
Vision Helpdesk
9.2
Zendesk Support
8.4
Ideas/Feedback
Helpshift
8.3
Vision Helpdesk
9.1
Zendesk Support
8.1
Q&A
Helpshift
8.3
Vision Helpdesk
9.4
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Reporting
Helpshift
7.9
Vision Helpdesk
8.9
Zendesk Support
8.0
Dashboards
Helpshift
8.0
Vision Helpdesk
9.0
Zendesk Support
8.1
Platform
ITIL Compliance
Helpshift
8.6
Vision Helpdesk
9.2
Zendesk Support
8.2
Mobile User Support
Helpshift
8.8
Vision Helpdesk
8.9
Zendesk Support
8.1
Customization
Helpshift
8.2
Vision Helpdesk
8.1
Zendesk Support
8.0
User, Role, and Access Management
Helpshift
8.6
Vision Helpdesk
9.0
Zendesk Support
8.3
Internationalization
Helpshift
8.8
Vision Helpdesk
8.7
Zendesk Support
8.2
Performance & Reliability
Helpshift
8.6
Vision Helpdesk
9.2
Zendesk Support
8.5
Integration APIs
Helpshift
8.4
Vision Helpdesk
8.8
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
61.7%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
29.8%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
8.5%
16.7%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Computer Games
13.0%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
 
Consumer Services
9.8%
Internet
13.8%
Information Technology and Services
15.3%
 
Financial Services
8.2%
Information Technology and Services
12.1%
Internet
10.0%
 
Entertainment
8.2%
Individual & Family Services
5.2%
Marketing and Advertising
4.7%
 
Consumer Goods
7.6%
Education Management
5.2%
Retail
3.4%
 
Other
53.3%
Other
37.9%
Other
48.8%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Helpshift
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

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