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Compare Helpshift, Vision Helpdesk, and LiveAgent

Pricing

 
Professional
$95
Per User / Per Month
Starter Help Desk
$12
per staff per mo billed annually
All-inclusive
$39/month
User Seat
 
Enterprise
$135
Per User / Per Month
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
 
Platinum
$160
Per User / Per Month
Satellite Desk
$24
per staff per mo billed annually
Ticket
$9/month
User Seat
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.3
8.8
Ease of Use
Ease of Use
8.8
9.0
9.0
Ease of Setup
Ease of Setup
8.8
8.8
8.7
Ease of Admin
Ease of Admin
8.5
9.2
8.9
Quality of Support
Quality of Support
8.5
9.6
9.1
Ease of Doing Business With
Ease of Doing Business With
8.7
9.6
9.1
Product Direction (% positive)
Product Direction (% positive)
8.3
9.5
9.0
Meets Requirements
Helpshift
8.7
Vision Helpdesk
9.3
LiveAgent
8.8
Ease of Use
Helpshift
8.8
Vision Helpdesk
9.0
LiveAgent
9.0
Ease of Setup
Helpshift
8.8
Vision Helpdesk
8.8
LiveAgent
8.7
Ease of Admin
Helpshift
8.5
Vision Helpdesk
9.2
LiveAgent
8.9
Quality of Support
Helpshift
8.5
Vision Helpdesk
9.6
LiveAgent
9.1
Ease of Doing Business With
Helpshift
8.7
Vision Helpdesk
9.6
LiveAgent
9.1
Product Direction (% positive)
Helpshift
8.3
Vision Helpdesk
9.5
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
Helpshift
8.5
Vision Helpdesk
8.8
LiveAgent
8.7
Response Automation
Helpshift
8.3
Vision Helpdesk
9.0
LiveAgent
8.7
SLA Management
Helpshift
8.3
Vision Helpdesk
9.2
LiveAgent
8.6
Attachments/Screencasts
Helpshift
8.5
Vision Helpdesk
9.1
LiveAgent
8.7
Ticket Collaboration
Helpshift
8.1
Vision Helpdesk
8.7
LiveAgent
8.9
Ticket creation user experience
Helpshift
8.5
Vision Helpdesk
9.5
LiveAgent
9.0
Ticket response user experience
Helpshift
8.7
Vision Helpdesk
9.2
LiveAgent
9.0
Knowledge Share
Knowledge Base
Helpshift
8.9
Vision Helpdesk
9.2
LiveAgent
9.1
Searchable Articles
Helpshift
8.6
Vision Helpdesk
8.9
LiveAgent
9.0
Community Forums
Helpshift
8.4
Vision Helpdesk
8.3
LiveAgent
9.0
Interactive FAQs & Forums
Helpshift
8.3
Vision Helpdesk
8.3
LiveAgent
8.9
Interaction
Web Portals
Helpshift
8.5
Vision Helpdesk
8.9
LiveAgent
9.1
Forum to Reponse
Helpshift
8.8
Vision Helpdesk
9.2
LiveAgent
9.1
Tickets and Tagging
Helpshift
9.0
Vision Helpdesk
8.9
LiveAgent
9.3
Live Chat
Helpshift
8.9
Vision Helpdesk
7.3
LiveAgent
9.4
Communication Channels
Customer Portal
Helpshift
8.6
Vision Helpdesk
9.2
LiveAgent
8.7
Email to Case
Helpshift
8.5
Vision Helpdesk
9.4
LiveAgent
9.0
Chat/Live Support
Helpshift
8.5
Vision Helpdesk
8.2
LiveAgent
9.1
Social Integration
Helpshift
Not enough data available
Vision Helpdesk
9.1
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Vision Helpdesk
8.5
LiveAgent
8.6
Customer and Contacts Database
Helpshift
8.0
Vision Helpdesk
8.5
LiveAgent
8.6
Products and Version Tracking
Helpshift
8.3
Vision Helpdesk
8.8
LiveAgent
8.8
Call Scripting
Helpshift
Not enough data available
Vision Helpdesk
9.0
LiveAgent
8.8
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Vision Helpdesk
8.9
LiveAgent
8.7
Self Service/Community
Forums
Helpshift
8.1
Vision Helpdesk
8.6
LiveAgent
8.7
Knowledge Base
Helpshift
8.4
Vision Helpdesk
9.2
LiveAgent
8.6
Ideas/Feedback
Helpshift
8.3
Vision Helpdesk
9.1
LiveAgent
8.7
Q&A
Helpshift
8.3
Vision Helpdesk
9.4
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Vision Helpdesk
Not enough data available
LiveAgent
8.6
Reporting
Helpshift
7.9
Vision Helpdesk
8.9
LiveAgent
8.6
Dashboards
Helpshift
8.0
Vision Helpdesk
9.0
LiveAgent
8.8
Platform
ITIL Compliance
Helpshift
8.6
Vision Helpdesk
9.2
LiveAgent
8.7
Mobile User Support
Helpshift
8.8
Vision Helpdesk
8.9
LiveAgent
8.0
Customization
Helpshift
8.1
Vision Helpdesk
8.1
LiveAgent
8.5
User, Role, and Access Management
Helpshift
8.6
Vision Helpdesk
9.0
LiveAgent
8.7
Internationalization
Helpshift
8.8
Vision Helpdesk
8.7
LiveAgent
8.7
Performance & Reliability
Helpshift
8.6
Vision Helpdesk
9.2
LiveAgent
9.0
Integration APIs
Helpshift
8.4
Vision Helpdesk
8.8
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.3%
61.7%
62.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.1%
29.8%
24.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.6%
8.5%
13.2%
Helpshift
Small-Business
16.3%
Mid-Market
65.1%
Enterprise
18.6%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.4%
Mid-Market
24.4%
Enterprise
13.2%

Reviewers' Industry

 
Computer Games
12.9%
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
 
Consumer Services
9.7%
Internet
13.8%
Computer Software
7.4%
 
Financial Services
8.1%
Information Technology and Services
12.1%
Internet
5.6%
 
Entertainment
8.1%
Individual & Family Services
5.2%
Retail
4.4%
 
Consumer Goods
7.5%
Education Management
5.2%
Marketing and Advertising
4.2%
 
Other
53.8%
Other
37.9%
Other
65.8%
Helpshift
Computer Games
12.9%
Consumer Services
9.7%
Financial Services
8.1%
Entertainment
8.1%
Consumer Goods
7.5%
Other
53.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.4%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jose Alfredo E.
User

Clear interfaces, easy to navigate and every time I use it I find new features to save time.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

That 80% of the time HS is slow. When you are working it would suddenly lag and need to reload the page everytime.

G2 User

Everything was a bit slow and buggy at times.

Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
Helpshift
Most Helpful Favorable Review
Jose Alfredo E.
User

Clear interfaces, easy to navigate and every time I use it I find new features to save time.

Most Helpful Critical Review
G2 User in Telecommunications

That 80% of the time HS is slow. When you are working it would suddenly lag and need to reload the page everytime.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Helpshift
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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