Compare Helpshift vs Track-It!

See this
comparison of Helpshift vs. Track-It!
based on data from user reviews. Helpshift rates 4.3/5 stars with 181 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
7.7
Ease of Use
Ease of Use
8.8
7.8
Ease of Setup
Ease of Setup
8.8
7.3
Ease of Admin
Ease of Admin
8.6
7.8
Quality of Support
Quality of Support
8.5
7.7
Ease of Doing Business With
Ease of Doing Business With
8.8
7.9
Product Direction (% positive)
Product Direction (% positive)
8.1
5.6
Meets Requirements
Helpshift
8.7
Track-It!
7.7
Ease of Use
Helpshift
8.8
Track-It!
7.8
Ease of Setup
Helpshift
8.8
Track-It!
7.3
Ease of Admin
Helpshift
8.6
Track-It!
7.8
Quality of Support
Helpshift
8.5
Track-It!
7.7
Ease of Doing Business With
Helpshift
8.8
Track-It!
7.9
Product Direction (% positive)
Helpshift
8.1
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Helpshift
8.9
Track-It!
7.1
Searchable Articles
Helpshift
8.5
Track-It!
6.7
Community Forums
Helpshift
8.5
Track-It!
Not enough data available
Interactive FAQs & Forums
Helpshift
8.3
Track-It!
Not enough data available
Interaction
Web Portals
Helpshift
8.6
Track-It!
7.6
Forum to Reponse
Helpshift
8.8
Track-It!
6.9
Tickets and Tagging
Helpshift
9.0
Track-It!
8.5
Live Chat
Helpshift
8.9
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.0%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.7%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
32.0%
Helpshift
Small-Business
16.0%
Mid-Market
65.7%
Enterprise
18.2%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Games
12.7%
Information Technology and Services
14.5%
 
Consumer Services
9.9%
Hospital & Health Care
7.9%
 
Financial Services
8.3%
Higher Education
7.9%
 
Entertainment
8.3%
Utilities
5.3%
 
Consumer Goods
7.7%
Law Practice
5.3%
 
Other
53.0%
Other
59.2%
Helpshift
Computer Games
12.7%
Consumer Services
9.9%
Financial Services
8.3%
Entertainment
8.3%
Consumer Goods
7.7%
Other
53.0%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Aziz R.
Administrator

Helpshift has done a great job on their chat support platform. There are some nice features that are geared towards AI and automations - Auto responses based on keywords, FAQ question display based on keywords, time based automations and more. They have a...

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

User in Law Practice

The software was slow to catch up to the times.

 
Helpshift
Most Helpful Favorable Review
Aziz R.
Administrator

Helpshift has done a great job on their chat support platform. There are some nice features that are geared towards AI and automations - Auto responses based on keywords, FAQ question display based on keywords, time based automations and more. They have a...

Most Helpful Critical Review
Administrator

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
User in Law Practice

The software was slow to catch up to the times.

Screenshots

 
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