# Helpshift, Tidio vs Drift Comparison

| | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 381 | 1,904 | 1,256 | 
| **Largest Market Segment** | Mid-Market (62.3% of reviews) | Small-Business (90.5% of reviews) | Mid-Market (51.7% of reviews) | 
| **Entry Level Price** | Starting at $150.00 Per Month | Free Per Month | Starting at $2,500.00 Per Month | 

---
## Top Pros & Cons

### Helpshift

Pros:
- Ease of Use (3 reviews)
- Features (3 reviews)

Cons:
- Connection Issues (2 reviews)
- Software Unresponsiveness (2 reviews)

### Tidio

Pros:
- Ease of Use (225 reviews)
- Helpful (184 reviews)

Cons:
- Expensive (76 reviews)
- Missing Features (59 reviews)

### Drift

Pros:
- Ease of Use (53 reviews)
- Helpful (47 reviews)

Cons:
- Chat Management (10 reviews)
- Learning Curve (9 reviews)

---
## Ratings Comparison
| Rating | Helpshift | Tidio | Drift | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (295 reviews) | 9.1 (1322 reviews) | 8.7 (1019 reviews) | 
  | **Ease of Use** | 8.8 (295 reviews) | 9.3 (1339 reviews) | 8.7 (1032 reviews) | 
  | **Ease of Setup** | 8.2 (139 reviews) | 9.2 (1076 reviews) | 8.4 (508 reviews) | 
  | **Ease of Admin** | 8.4 (138 reviews) | 9.2 (963 reviews) | 8.5 (473 reviews) | 
  | **Quality of Support** | 8.4 (275 reviews) | 9.2 (1149 reviews) | 8.8 (940 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (134 reviews) | 9.2 (914 reviews) | 8.9 (472 reviews) | 
  | **Product Direction (% positive)** | 7.9 (288 reviews) | 9.2 (1184 reviews) | 8.9 (997 reviews) | 

---
## Pricing

### Helpshift

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $150.00 Per Month

Description: Get started quickly with our Starter package of Mobile-First Customer Service Platform.

All packages come with 1,000 issues per month to get you started.

Key Features:
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration

[Browse all 3 editions](https://www.g2.com/products/helpshift/pricing)

#### Free Trial

Yes

### Tidio

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: For solo entrepreneurs. Free forever. No credit card requried.

Key Features:
- 50 Handled Conversations
- Live Chat
- Help Desk

[Browse all 5 editions](https://www.g2.com/products/tidio/pricing)

#### Free Trial

Yes

### Drift

#### Entry-Level Pricing

Plan: Premium

Price: Starting at $2,500.00 Per Month

Description: For small businesses. The right amount of conversational firepower to keep your business growing.

Key Features:
- * Everything in Free, plus:
- Live Chat
- Meetings

[Browse all 3 editions](https://www.g2.com/products/drift/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.3/10 | 254 |
| **Tidio** | 8.3/10 | 847 |
| **Drift** | N/A | N/A |

#### Ticket and Case Management

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Ticket creation user experience** | 8.7 (161 reviews) ✓ Verified | 8.5 (82 reviews) | Not enough data | 
| **Ticket response user experience** | 8.7 (163 reviews) ✓ Verified | 8.4 (83 reviews) | Not enough data | 
| **Workflow** | 8.5 (167 reviews) ✓ Verified | 8.5 (85 reviews) | Not enough data | 
| **Response Automation** | 8.5 (169 reviews) | 8.7 (91 reviews) | Not enough data | 
| **SLA Management** | 8.1 (122 reviews) ✓ Verified | 8.0 (69 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.5 (164 reviews) ✓ Verified | 8.6 (79 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (161 reviews) ✓ Verified | 8.4 (76 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.4 (87 reviews) | 8.5 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (46 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.0 (42 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.4 (13 reviews) | Not enough data | 

#### Communication Channels

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Customer Portal** | 8.6 (150 reviews) ✓ Verified | 8.8 (78 reviews) | Not enough data | 
| **Email to Case** | 8.4 (150 reviews) ✓ Verified | 8.7 (78 reviews) | Not enough data | 
| **Chat/Live Support** | 8.7 (125 reviews) ✓ Verified | 9.3 (95 reviews) | Not enough data | 
| **Social Integration** | 8.0 (44 reviews) | 8.1 (72 reviews) | Not enough data | 
| **Voice** | 9.0 (18 reviews) | 7.3 (66 reviews) | Not enough data | 

#### Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Mobile User Support** | 8.5 (74 reviews) ✓ Verified | 8.9 (104 reviews) | Not enough data | 
| **Customization ** | 8.1 (126 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 8.4 (461 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (75 reviews) ✓ Verified | 9.1 (108 reviews) | Not enough data | 
| **Integration** | 8.2 (65 reviews) ✓ Verified | 8.7 (108 reviews) | Not enough data | 
| **Reporting** | 7.8 (139 reviews) ✓ Verified | 8.1 (93 reviews) | Not enough data | 
| **Dashboards** | 7.8 (144 reviews) ✓ Verified | 8.9 (105 reviews) | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.1/10 | 128 |
| **Drift** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Reliability** | Not enough data | 8.6 (106 reviews) | Not enough data | 
| **Data Security** | Not enough data | 8.6 (104 reviews) | Not enough data | 

#### Interaction

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Complex Query Handling** | Not enough data | 8.3 (104 reviews) | Not enough data | 
| **Natural Conversation** | Not enough data | 8.4 (108 reviews) | Not enough data | 
| **Understanding** | Not enough data | 8.3 (103 reviews) | Not enough data | 
| **Context Management** | Not enough data | 8.3 (104 reviews) | Not enough data | 
| **Customizability** | Not enough data | 8.2 (105 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **User Interaction Learning** | Not enough data | 8.2 (102 reviews) | Not enough data | 
| **Error Learning** | Not enough data | 7.9 (101 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Creativity** | Not enough data | 8.3 (99 reviews) | Not enough data | 
| **Content Accuracy** | Not enough data | 8.3 (100 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **API Flexibility** | Not enough data | 8.1 (96 reviews) | Not enough data | 
| **Update Frequency and Utility** | Not enough data | 8.2 (97 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | 8.0 (96 reviews) | Not enough data | 
| **Software Integration** | Not enough data | 8.2 (99 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (12 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.8 (12 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (13 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.5 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.6 (14 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.4 (14 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.9 (14 reviews) | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.1/10 | 94 |
| **Drift** | 8.3/10 | 326 |

#### Messenger

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Sequencing** | Not enough data | 8.5 (84 reviews) | 8.5 (204 reviews) ✓ Verified | 
| **AI** | Not enough data | 8.3 (88 reviews) | 8.2 (201 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.2 (86 reviews) | 9.1 (273 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 8.8 (84 reviews) | 8.5 (250 reviews) ✓ Verified | 

#### Channels

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Social Media** | Not enough data | 8.2 (82 reviews) | 7.9 (116 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.0 (83 reviews) | 8.9 (250 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 8.0 (78 reviews) | 7.7 (91 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | 7.7 (74 reviews) | 7.6 (81 reviews) ✓ Verified | 
| **Other** | Not enough data | 7.9 (78 reviews) | 7.8 (90 reviews) ✓ Verified | 

#### Customers

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Targeting** | Not enough data | 8.6 (80 reviews) | 8.6 (225 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 8.5 (81 reviews) | 8.4 (202 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.8 (79 reviews) | 8.1 (241 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 8.8 (81 reviews) | 8.7 (242 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 8.8 (81 reviews) | 8.5 (246 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.1 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.1 (7 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.1 (7 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | 8.0/10 | 358 |

#### Lead Facilitation

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 8.9 (315 reviews) ✓ Verified | 
| **Lead Qualification** | Not enough data | Not enough data | 8.2 (309 reviews) ✓ Verified | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (288 reviews) ✓ Verified | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.7 (305 reviews) ✓ Verified | 

#### Organization

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.0 (265 reviews) ✓ Verified | 
| **Data Entry** | Not enough data | Not enough data | 8.0 (269 reviews) ✓ Verified | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.3 (278 reviews) ✓ Verified | 

#### Performance Analysis

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 7.8 (241 reviews) ✓ Verified | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.0 (261 reviews) ✓ Verified | 

#### Sales Analysis

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 7.5 (215 reviews) ✓ Verified | 
| **Sales Forecasting ** | Not enough data | Not enough data | 7.7 (221 reviews) ✓ Verified | 

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (87 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (85 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |

#### User Analysis

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | Not enough data | 

#### User Support

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | Not enough data | 
| **Text Bubble Walkthroughs** | Not enough data | Feature Not Available | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.1/10 | 61 |
| **Drift** | N/A | N/A |

#### Channels

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (55 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 8.2 (54 reviews) | Not enough data | 
| **Physical Media** | Not enough data | Feature Not Available | Not enough data | 

#### Design

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.4 (53 reviews) | Not enough data | 
| **Create Content** | Not enough data | 7.6 (54 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.0 (54 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.2 (53 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 8.3 (53 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (35 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (34 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.5/10 | 23 |
| **Drift** | N/A | N/A |

#### Productivity Tools

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Notes** | Not enough data | 8.0 (18 reviews) | Not enough data | 
| **Internal Discussion** | Not enough data | 8.2 (18 reviews) | Not enough data | 
| **Assignments and Tasks** | Not enough data | 8.6 (18 reviews) | Not enough data | 
| **Workflows** | Not enough data | 8.6 (19 reviews) | Not enough data | 
| **Templates** | Not enough data | 9.1 (18 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.1 (19 reviews) | Not enough data | 
| **Tagging System** | Not enough data | 8.6 (17 reviews) | Not enough data | 

#### Analytics

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Trends** | Not enough data | 9.2 (16 reviews) | Not enough data | 
| **Performance Tracking** | Not enough data | 9.1 (17 reviews) | Not enough data | 
| **Email Tracking** | Not enough data | 8.3 (18 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.0 (5 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.5/10 | 13 |
| **Drift** | N/A | N/A |

#### Responses

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Personalization** | Not enough data | 7.9 (12 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.5 (12 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.5 (12 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 7.9 (8 reviews) | Not enough data | 

#### Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (12 reviews) | Not enough data | 
| **Integration** | Not enough data | 7.6 (12 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 7.8 (12 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 8.5 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (9 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.8/10 | 27 |
| **Tidio** | 8.7/10 | 560 |
| **Drift** | 8.2/10 | 332 |

#### Responses

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Customization** | 9.0 (24 reviews) | 8.7 (495 reviews) | 8.2 (280 reviews) | 
| **Control** | 8.5 (24 reviews) | 8.8 (486 reviews) | 8.3 (268 reviews) | 
| **Route To Human** | 8.9 (23 reviews) | 8.8 (486 reviews) | 8.4 (303 reviews) | 
| **Menu bars** | 8.8 (22 reviews) | 8.7 (469 reviews) | 8.1 (273 reviews) | 
| **Drip sequences** | 9.0 (22 reviews) | 8.7 (426 reviews) | 8.0 (228 reviews) | 

#### Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Live chat** | 9.4 (21 reviews) | 9.3 (507 reviews) | 8.9 (309 reviews) | 
| **Integrations** | 9.2 (22 reviews) | 8.8 (456 reviews) | 8.4 (291 reviews) | 
| **Branding** | 8.5 (22 reviews) | 8.6 (455 reviews) | 8.4 (275 reviews) | 
| **Analytics** | 8.2 (21 reviews) | 8.7 (453 reviews) | 8.1 (281 reviews) | 
| **A/B testing** | 9.0 (15 reviews) | 8.3 (351 reviews) | 7.9 (240 reviews) | 
| **Role-based access** | 8.6 (20 reviews) | 8.7 (404 reviews) | 8.4 (261 reviews) | 
| **Collection of information** | 8.9 (22 reviews) | 8.9 (466 reviews) | 8.2 (286 reviews) | 

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.0 (127 reviews) | 7.7 (84 reviews) | 
| **AI Text Summarization** | Feature Not Available | 8.1 (124 reviews) | 7.7 (82 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.7/10 | 35 |
| **Tidio** | 8.3/10 | 132 |
| **Drift** | 8.4/10 | 198 |

#### Conversational Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Personalization** | 9.0 (27 reviews) | 8.4 (124 reviews) | 8.6 (167 reviews) | 
| **Omnichannel** | 8.8 (21 reviews) | 8.2 (117 reviews) | 8.4 (117 reviews) | 
| **Contextual Engagement** | 8.7 (24 reviews) | 8.2 (118 reviews) | 8.7 (128 reviews) | 
| **Proactive Engagement** | 8.7 (21 reviews) | 8.5 (120 reviews) | 8.6 (92 reviews) | 

#### Support Automation

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Intelligent Routing** | 8.8 (23 reviews) | 8.4 (113 reviews) | Feature Not Available | 
| **Seamless Escalation** | 8.5 (28 reviews) | 8.3 (110 reviews) | 8.4 (147 reviews) | 
| **Transcripts** | 8.8 (24 reviews) | 8.5 (110 reviews) | 8.7 (138 reviews) | 
| **Self-Serve Support** | 8.2 (23 reviews) | 8.4 (116 reviews) | 8.4 (92 reviews) | 

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (71 reviews) | 7.9 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (69 reviews) | 7.7 (31 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | 8.0/10 | 102 |

#### Integrations

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 7.4 (92 reviews) | 
| **Email Integration** | Not enough data | Not enough data | 7.9 (95 reviews) | 
| **Zoom Integration** | Not enough data | Not enough data | 7.8 (91 reviews) | 
| **Google Meet Integration** | Not enough data | Not enough data | 7.3 (88 reviews) | 
| **Salesforce Integration** | Not enough data | Not enough data | 8.0 (95 reviews) | 

#### Branding & Customizatio

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 8.2 (94 reviews) | 
| **Personalized Links** | Not enough data | Not enough data | 8.3 (93 reviews) | 
| **Personalized Web Embed** | Not enough data | Not enough data | 7.9 (90 reviews) | 

#### Automatic Rules & Configurations

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 8.5 (96 reviews) | 
| **Automatic Updates** | Not enough data | Not enough data | 8.2 (90 reviews) | 
| **Buffer Times** | Not enough data | Not enough data | 8.1 (93 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.1/10 | 25 |
| **Drift** | 8.1/10 | 14 |

#### Customer Support

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Text** | Not enough data | 8.4 (21 reviews) | 7.8 (12 reviews) | 
| **Speech** | Not enough data | 7.7 (20 reviews) | 7.8 (12 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (19 reviews) | 8.1 (12 reviews) | 

#### Automation

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 8.2 (22 reviews) | 8.2 (11 reviews) | 
| **Customization** | Not enough data | 8.1 (20 reviews) | 8.3 (13 reviews) | 
| **Intelligent Routing** | Not enough data | 8.3 (20 reviews) | 8.3 (12 reviews) | 

#### Artificial Intelligence

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Learning** | Not enough data | 8.0 (19 reviews) | 7.7 (13 reviews) | 
| **Language** | Not enough data | 7.8 (20 reviews) | 8.2 (13 reviews) | 
| **Conversational AI** | Not enough data | 8.2 (20 reviews) | 8.3 (14 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | 7.8/10 | 31 |

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (31 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (30 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.8/10 | 190 |
| **Tidio** | 8.6/10 | 869 |
| **Drift** | 8.2/10 | 598 |

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (84 reviews) | 7.7 (83 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (77 reviews) | 7.7 (81 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 7.2 (78 reviews) | 7.3 (81 reviews) | 

#### Communication

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Pop-up Chat** | 8.6 (110 reviews) ✓ Verified | 9.3 (754 reviews) ✓ Verified | 9.2 (543 reviews) ✓ Verified | 
| **Notifications** | 8.4 (120 reviews) ✓ Verified | 9.1 (752 reviews) ✓ Verified | 8.5 (539 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (86 reviews) ✓ Verified | 8.6 (539 reviews) | 7.8 (323 reviews) ✓ Verified | 
| **In-App Messaging** | 8.9 (105 reviews) ✓ Verified | 9.1 (648 reviews) ✓ Verified | 8.6 (414 reviews) ✓ Verified | 
| **Co-Browsing** | 9.3 (14 reviews) | 8.6 (480 reviews) ✓ Verified | 7.9 (189 reviews) | 

####  Internal Use

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Customization ** | 8.1 (126 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 8.4 (461 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (102 reviews) ✓ Verified | 9.0 (616 reviews) ✓ Verified | 8.7 (470 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (77 reviews) ✓ Verified | 8.8 (606 reviews) ✓ Verified | 8.5 (471 reviews) ✓ Verified | 
| **Knowledge Base** | 9.0 (97 reviews) ✓ Verified | 8.6 (582 reviews) ✓ Verified | 8.2 (408 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (83 reviews) ✓ Verified | 8.8 (565 reviews) ✓ Verified | 8.3 (371 reviews) ✓ Verified | 
| **Customer Profiles** | 8.8 (92 reviews) ✓ Verified | 8.7 (592 reviews) ✓ Verified | 8.1 (401 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.5/10 | 212 |
| **Tidio** | 8.8/10 | 119 |
| **Drift** | 8.3/10 | 74 |

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (54 reviews) | 7.4 (20 reviews) | 

#### Self-Service Experience

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (148 reviews) | 8.7 (91 reviews) | 8.1 (57 reviews) | 
| **Searchable Articles** | 8.5 (138 reviews) | 8.8 (81 reviews) | 8.2 (53 reviews) | 
| **Community Forums** | 8.2 (107 reviews) | 8.7 (26 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.9 (21 reviews) | 8.8 (87 reviews) | 8.2 (51 reviews) | 
| **Personalization** | 8.9 (21 reviews) | 8.9 (88 reviews) | 8.5 (57 reviews) | 

#### Self-Service Platform

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Branding** | 8.1 (22 reviews) | 8.7 (91 reviews) | 8.6 (57 reviews) | 
| **Automation** | 8.6 (23 reviews) | 9.0 (94 reviews) | 8.7 (60 reviews) | 
| **Artificial Intelligence** | 8.2 (17 reviews) | 8.8 (88 reviews) | 8.2 (59 reviews) | 
| **Integrations** | 8.6 (23 reviews) | 8.8 (90 reviews) | 8.6 (59 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.6/10 | 59 |
| **Drift** | N/A | N/A |

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (25 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.9 (25 reviews) | Not enough data | 

#### Process

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.2 (45 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.6 (47 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.4 (42 reviews) | Not enough data | 

#### Channels

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Email** | Not enough data | 8.9 (48 reviews) | Not enough data | 
| **Social** | Not enough data | 8.9 (49 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.4 (50 reviews) | Not enough data | 
| **Phone** | Not enough data | 8.1 (42 reviews) | Not enough data | 
| **Text** | Not enough data | 8.7 (42 reviews) | Not enough data | 

#### Insight

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.5 (41 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.3 (45 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 9.1 (50 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (40 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 5.8/10 | 7 |
| **Drift** | N/A | N/A |

#### Generative AI

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 5.8 (6 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.6/10 | 10 |
| **Drift** | N/A | N/A |

#### Agentic AI - E-Commerce Tools

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | 8.5/10 | 56 |
| **Drift** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.6 (44 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 8.2 (45 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 8.4 (42 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (42 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 8.1 (42 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.6 (42 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.5 (41 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 8.8 (41 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.7 (44 reviews) | Not enough data | 

#### Automation

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (50 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.6 (43 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 8.4 (44 reviews) | Not enough data | 

#### Autonomy

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 8.2 (41 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.2 (43 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 8.6 (42 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 8.5 (42 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Helpshift (3):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support)

**Unique to Tidio (12):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Drift (5):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpshift | Tidio | Drift | 
|---|---|---|---|
| **Small-Business** | 21.7% | 90.5% | 25.5% | 
| **Mid-Market** | 62.3% | 8.5% | 51.7% | 
| **Enterprise** | 16.0% | 1.1% | 22.9% | 

### By Industry

#### Helpshift

- **Computer Games:** 22.6%
- **Entertainment:** 8.3%
- **Banking:** 6.8%
- **Financial Services:** 6.8%
- **Consumer Services:** 5.6%
- **Consumer Goods:** 5.0%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.5%
- **Transportation/Trucking/Railroad:** 3.9%
- **Retail:** 3.6%
- **Other:** 28.2%

#### Tidio

- **Retail:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Computer Software:** 5.7%
- **Information Technology and Services:** 5.1%
- **Health, Wellness and Fitness:** 4.0%
- **Apparel & Fashion:** 3.1%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Automotive:** 2.2%
- **Other:** 56.8%

#### Drift

- **Computer Software:** 32.8%
- **Information Technology and Services:** 20.6%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 3.0%
- **Human Resources:** 2.5%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.4%
- **E-Learning:** 1.4%
- **Other:** 24.2%

---
## Alternatives

### Alternatives to Helpshift

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (554 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)

### Alternatives to Tidio

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (558 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (194 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to Drift

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1474 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (172 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)

---
## Top Discussions

### Helpshift

- Title: [How can I improve my customer satisfaction if I have few staff handling Helpshift?](https://www.g2.com/discussions/como-puedo-mejorar-la-satisfaccion-de-mis-clientes-si-tengo-poco-personal-que-maneje-helpshift) — 2 comments, 1 upvote
  > **Top comment:** "You should increase your staff in such a way that the response time is compensated with the use of this tool."
- Title: [What's the best way to correctly set up Helpshift Analytics?](https://www.g2.com/discussions/what-s-the-best-way-to-correctly-set-up-helpshift-analytics) — 1 comment, 1 upvote
  > **Top comment:** "Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure..."
- Title: [What would be the best way to receive notifications of chats waiting to be answered.](https://www.g2.com/discussions/what-would-be-the-best-way-to-receive-notifications-of-chats-waiting-to-be-answered) — 1 comment, 1 upvote
  > **Top comment:** "You can create time based automations with add as an action internal note with notification of one of agents. "

### Tidio

- Title: [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) — 7 comments
  > **Top comment:** "Yeah"
- Title: [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Tidio is a live chat software."
- Title: [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) — 3 comments
  > **Top comment:** "You can input automated messages as well as an option to chat directly with a live agent."
- Title: [What is Tidio?](https://www.g2.com/discussions/what-is-tidio) — 3 comments
  > **Top comment:** "Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer..."
- Title: [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) — 2 comments
  > **Top comment:** "Since creature Lukashenko starts to do more crazy and crazy things, a lot of companies starts to enter sanctions for all Belarusians, so you send me letter..."

### Drift

- Title: [How do I scale conversational marketing?](https://www.g2.com/discussions/conversational-marketing-0d87ad75-128e-4457-81cb-8e3880e51fd6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales..."
- Title: [What types of people are having conversations with businesses?](https://www.g2.com/discussions/conversational-marketing-b012374a-2421-4559-8c88-414fa31149e6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often..."
- Title: [How do I measure the effectiveness of conversational marketing?](https://www.g2.com/discussions/conversational-marketing-c5c64a26-1769-402e-b51b-280528b3dc04) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that..."
- Title: [Do I have to completely remove all of my lead capture forms?](https://www.g2.com/discussions/conversational-marketing-2fd3e4b9-40e7-4a08-a3dc-6c3225e804e3) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by..."
- Title: [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) — 1 comment, 1 upvote
  > **Top comment:** "Hi there! Playbooks are central to Drift and what we do! They are automated message workflows and campaigns that proactively reach out to site visitors and..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpshift-vs-tidio-vs-drift)