Compare Helpshift and Tidio
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (90.5% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
Free Per Month
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plans
Tidio
Star Rating
(1,904)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user experience, with a higher satisfaction rating compared to Helpshift. Users appreciate Tidio's intuitive interface and real-time notifications, which enhance communication with clients, making it easier to manage multiple chats effectively.
- According to verified reviews, Helpshift is praised for its ease of use, particularly in tracking customer tickets. Users find it user-friendly for daily tasks, highlighting features like offline FAQ capabilities and seamless integration with Unity, which streamline customer support processes.
- Reviewers mention that Tidio's automation workflows and visitor tracking are standout features, allowing businesses to handle inquiries efficiently without losing track of important leads. This capability is particularly beneficial for small businesses looking to optimize their customer interactions.
- Users say that Helpshift provides a robust solution for fulfilling customer needs, with features that allow for effective data gathering and customer engagement. However, some users have noted challenges in matching specific workflow requirements, indicating room for improvement in customization.
- G2 reviewers highlight Tidio's strong support system, with users noting that the support team is readily available and responsive. This level of support is crucial for small businesses that may require more hands-on assistance during implementation and daily operations.
- According to recent feedback, Helpshift shines in its live chat capabilities, receiving high praise for its effectiveness in real-time customer support. However, Tidio's overall higher G2 score suggests that it may offer a more comprehensive solution for businesses seeking a balance of automation and personal touch in customer service.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Helpshift
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.6
295
9.1
1,322
Ease of Use
8.8
295
9.3
1,339
Ease of Setup
8.2
139
9.2
1,076
Ease of Admin
8.4
138
9.2
963
Quality of Support
8.4
275
9.2
1,149
Has the product been a good partner in doing business?
8.5
134
9.2
914
Product Direction (% positive)
7.9
288
9.2
1,184
Features by Category
Ticket and Case Management
8.7
161
|
Verified
8.5
82
8.7
163
|
Verified
8.4
83
8.5
167
|
Verified
8.5
85
8.5
169
8.7
91
8.1
122
|
Verified
8.0
69
8.5
164
|
Verified
8.6
79
8.3
161
|
Verified
8.4
76
8.4
87
8.5
73
Generative AI
Not enough data
7.2
46
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
8.6
150
|
Verified
8.8
78
8.4
150
|
Verified
8.7
78
8.7
125
|
Verified
9.3
95
8.0
44
8.1
72
9.0
18
7.3
66
Platform
8.5
74
|
Verified
8.9
104
8.1
126
|
Verified
8.9
713
|
Verified
8.4
75
|
Verified
9.1
108
8.2
65
|
Verified
8.7
108
7.8
139
|
Verified
8.1
93
7.8
144
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
106
Not enough data
8.6
104
Interaction
Not enough data
8.3
104
Not enough data
8.4
108
Not enough data
8.3
103
Not enough data
8.3
104
Not enough data
8.2
105
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
102
Not enough data
7.9
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
99
Not enough data
8.3
100
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.1
96
Not enough data
8.2
97
Not enough data
8.0
96
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
84
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
82
Not enough data
9.0
83
Not enough data
8.0
78
Not enough data
7.7
74
Not enough data
7.9
78
Customers
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.8
79
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
9.0
24
8.7
495
8.5
24
8.8
486
8.9
23
8.8
486
8.8
22
8.7
469
9.0
22
8.7
426
Platform
9.4
21
9.3
507
9.2
22
8.8
456
8.5
22
8.6
455
8.2
21
8.7
453
9.0
15
8.3
351
8.6
20
8.7
404
8.9
22
8.9
466
Generative AI
Feature Not Available
8.0
127
Feature Not Available
8.1
124
Conversational Platform
9.0
27
8.4
124
8.8
21
8.2
117
8.7
24
8.2
118
8.7
21
8.5
120
Support Automation
8.8
23
8.4
113
8.5
28
8.3
110
8.8
24
8.5
110
8.2
23
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
84
Not enough data
7.5
77
Feature Not Available
7.2
78
Communication
8.6
110
|
Verified
9.3
754
|
Verified
8.4
120
|
Verified
9.1
752
|
Verified
8.7
86
|
Verified
8.6
539
8.9
105
|
Verified
9.1
648
|
Verified
9.3
14
8.6
480
|
Verified
Internal Use
8.1
126
|
Verified
8.9
713
|
Verified
9.2
102
|
Verified
9.0
616
|
Verified
8.8
77
|
Verified
8.8
606
|
Verified
9.0
97
|
Verified
8.6
582
|
Verified
8.8
83
|
Verified
8.8
565
|
Verified
8.8
92
|
Verified
8.7
592
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
8.8
148
8.7
91
8.5
138
8.8
81
8.2
107
8.7
26
8.9
21
8.8
87
8.9
21
8.9
88
Self-Service Platform
8.1
22
8.7
91
8.6
23
9.0
94
8.2
17
8.8
88
8.6
23
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
25
Not enough data
7.9(won by default)
25
Process
Not enough data
8.2(won by default)
45
Not enough data
8.6(won by default)
47
Not enough data
8.4(won by default)
42
Channels
Not enough data
8.9(won by default)
48
Not enough data
8.9(won by default)
49
Not enough data
9.4(won by default)
50
Not enough data
8.1(won by default)
42
Not enough data
8.7(won by default)
42
Insight
Not enough data
8.5(won by default)
41
Not enough data
8.3(won by default)
45
Not enough data
9.1(won by default)
50
Not enough data
9.3(won by default)
40
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
44
Not enough data
8.2
45
Not enough data
8.4
42
Not enough data
8.7
42
Not enough data
8.1
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.6
42
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
8.7
44
Automation
Not enough data
8.7
50
Not enough data
8.6
43
Not enough data
8.4
44
Autonomy
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
8.6
42
Not enough data
8.5
42
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and Tidio are categorized as Digital Customer Service Platforms, Live Chat, Conversational Support, Chatbots, Help Desk, and Customer Self-Service
Unique Categories
Helpshift is categorized as Multilingual Customer Support
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Retail
8.4%
Marketing and Advertising
7.2%
Computer Software
5.7%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
How can I set up and optimize chatbots in Tidio for my e-commerce site?
3 Comments
JA
You can input automated messages as well as an option to chat directly with a live agent.Read more
