Compare Helpshift vs Teamwork Desk

See this
comparison of Helpshift vs. Teamwork Desk
based on data from user reviews. Helpshift rates 4.3/5 stars with 181 reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
Starter
$7
per agent, per month (billed annually)
 
Enterprise
$135
Per User / Per Month
Plus
$13
per agent, per month (billed annually)
 
Platinum
$160
Per User / Per Month
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
Ease of Use
Ease of Use
8.8
8.5
Ease of Setup
Ease of Setup
8.8
8.6
Ease of Admin
Ease of Admin
8.6
8.9
Quality of Support
Quality of Support
8.5
8.7
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
Product Direction (% positive)
Product Direction (% positive)
8.1
8.9
Meets Requirements
Helpshift
8.7
Teamwork Desk
8.8
Ease of Use
Helpshift
8.8
Teamwork Desk
8.5
Ease of Setup
Helpshift
8.8
Teamwork Desk
8.6
Ease of Admin
Helpshift
8.6
Teamwork Desk
8.9
Quality of Support
Helpshift
8.5
Teamwork Desk
8.7
Ease of Doing Business With
Helpshift
8.8
Teamwork Desk
8.9
Product Direction (% positive)
Helpshift
8.1
Teamwork Desk
8.9

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.6
Teamwork Desk
8.7
Ticket response user experience
Helpshift
8.8
Teamwork Desk
8.8
Workflow
Helpshift
8.5
Teamwork Desk
8.8
Response Automation
Helpshift
8.4
Teamwork Desk
8.9
SLA Management
Helpshift
8.2
Teamwork Desk
Not enough data available
Attachments/Screencasts
Helpshift
8.4
Teamwork Desk
8.7
Ticket Collaboration
Helpshift
8.2
Teamwork Desk
8.6
Knowledge Share
Knowledge Base
Helpshift
8.9
Teamwork Desk
8.9
Searchable Articles
Helpshift
8.5
Teamwork Desk
8.7
Community Forums
Helpshift
8.5
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Helpshift
8.3
Teamwork Desk
Not enough data available
Interaction
Web Portals
Helpshift
8.6
Teamwork Desk
8.7
Forum to Reponse
Helpshift
8.8
Teamwork Desk
Not enough data available
Tickets and Tagging
Helpshift
9.0
Teamwork Desk
8.9
Live Chat
Helpshift
8.9
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Helpshift
8.6
Teamwork Desk
8.2
Email to Case
Helpshift
8.6
Teamwork Desk
9.1
Chat/Live Support
Helpshift
8.6
Teamwork Desk
6.3
Social Integration
Helpshift
Not enough data available
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Teamwork Desk
7.3
Customer and Contacts Database
Helpshift
8.2
Teamwork Desk
8.5
Products and Version Tracking
Helpshift
8.3
Teamwork Desk
7.7
Call Scripting
Helpshift
Not enough data available
Teamwork Desk
8.0
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Teamwork Desk
Not enough data available
Self Service/Community
Forums
Helpshift
8.3
Teamwork Desk
8.1
Knowledge Base
Helpshift
8.5
Teamwork Desk
8.1
Ideas/Feedback
Helpshift
8.4
Teamwork Desk
7.9
Q&A
Helpshift
8.3
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Teamwork Desk
Not enough data available
Reporting
Helpshift
8.0
Teamwork Desk
7.6
Dashboards
Helpshift
8.0
Teamwork Desk
8.3
Platform
Mobile User Support
Helpshift
8.8
Teamwork Desk
8.3
ITIL Compliance
Helpshift
8.4
Teamwork Desk
Not enough data available
Customization
Helpshift
8.2
Teamwork Desk
7.3
User, Role, and Access Management
Helpshift
8.7
Teamwork Desk
8.9
Internationalization
Helpshift
8.8
Teamwork Desk
Not enough data available
Performance & Reliability
Helpshift
8.7
Teamwork Desk
9.0
Integration APIs
Helpshift
8.4
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.0%
80.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.7%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
2.8%
Helpshift
Small-Business
16.0%
Mid-Market
65.7%
Enterprise
18.2%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%

Reviewers' Industry

 
Computer Games
12.7%
Marketing and Advertising
22.2%
 
Consumer Services
9.9%
Information Technology and Services
16.7%
 
Financial Services
8.3%
Internet
11.1%
 
Entertainment
8.3%
Logistics and Supply Chain
8.3%
 
Consumer Goods
7.7%
Computer Software
8.3%
 
Other
53.0%
Other
33.3%
Helpshift
Computer Games
12.7%
Consumer Services
9.9%
Financial Services
8.3%
Entertainment
8.3%
Consumer Goods
7.7%
Other
53.0%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Moisés V.
Internal Consultant

Helpshift is a good solution for giving support to customers.

G2 User

It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk.

Most Helpful Critical Review
Most Helpful Critical Review
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Helpshift
Most Helpful Favorable Review
Moisés V.
Internal Consultant

Helpshift is a good solution for giving support to customers.

Most Helpful Critical Review
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

Teamwork Desk
Most Helpful Favorable Review
G2 User

It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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