Compare Helpshift, TeamSupport, and Zoho Desk

Pricing

 
Professional
$95
Per User / Per Month
Support Desk
$50
/ agent / month billed annually
FREE
$0
/agent/month
 
Enterprise
$135
Per User / Per Month
Enterprise
$65
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Platinum
$160
Per User / Per Month
Private Cloud
Custom
Contact Us for Pricing
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.7
Ease of Use
Ease of Use
8.8
8.6
8.5
Ease of Setup
Ease of Setup
8.8
8.3
8.1
Ease of Admin
Ease of Admin
8.6
8.7
8.4
Quality of Support
Quality of Support
8.5
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.2
8.5
Product Direction (% positive)
Product Direction (% positive)
8.2
9.0
8.7
Meets Requirements
Helpshift
8.7
TeamSupport
8.6
Zoho Desk
8.7
Ease of Use
Helpshift
8.8
TeamSupport
8.6
Zoho Desk
8.5
Ease of Setup
Helpshift
8.8
TeamSupport
8.3
Zoho Desk
8.1
Ease of Admin
Helpshift
8.6
TeamSupport
8.7
Zoho Desk
8.4
Quality of Support
Helpshift
8.5
TeamSupport
8.8
Zoho Desk
8.2
Ease of Doing Business With
Helpshift
8.8
TeamSupport
9.2
Zoho Desk
8.5
Product Direction (% positive)
Helpshift
8.2
TeamSupport
9.0
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.6
TeamSupport
8.9
Zoho Desk
8.7
Ticket response user experience
Helpshift
8.8
TeamSupport
8.8
Zoho Desk
8.5
Workflow
Helpshift
8.5
TeamSupport
8.4
Zoho Desk
8.2
Response Automation
Helpshift
8.4
TeamSupport
8.5
Zoho Desk
8.4
SLA Management
Helpshift
8.3
TeamSupport
8.4
Zoho Desk
8.3
Attachments/Screencasts
Helpshift
8.5
TeamSupport
8.6
Zoho Desk
8.3
Ticket Collaboration
Helpshift
8.2
TeamSupport
8.8
Zoho Desk
8.6
Knowledge Share
Knowledge Base
Helpshift
8.9
TeamSupport
8.3
Zoho Desk
8.7
Searchable Articles
Helpshift
8.6
TeamSupport
8.3
Zoho Desk
8.7
Community Forums
Helpshift
8.5
TeamSupport
8.0
Zoho Desk
8.4
Interactive FAQs & Forums
Helpshift
8.3
TeamSupport
8.3
Zoho Desk
8.6
Interaction
Web Portals
Helpshift
8.6
TeamSupport
8.7
Zoho Desk
8.6
Forum to Reponse
Helpshift
8.8
TeamSupport
8.4
Zoho Desk
8.5
Tickets and Tagging
Helpshift
9.0
TeamSupport
8.9
Zoho Desk
8.8
Live Chat
Helpshift
8.9
TeamSupport
8.4
Zoho Desk
8.7
Communication Channels
Customer Portal
Helpshift
8.6
TeamSupport
8.4
Zoho Desk
8.4
Email to Case
Helpshift
8.6
TeamSupport
8.9
Zoho Desk
8.7
Chat/Live Support
Helpshift
8.6
TeamSupport
8.4
Zoho Desk
8.5
Social Integration
Helpshift
Not enough data available
TeamSupport
8.4
Zoho Desk
8.5
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
TeamSupport
8.2
Zoho Desk
8.4
Customer and Contacts Database
Helpshift
8.2
TeamSupport
8.6
Zoho Desk
8.3
Products and Version Tracking
Helpshift
8.3
TeamSupport
8.6
Zoho Desk
8.4
Call Scripting
Helpshift
Not enough data available
TeamSupport
Not enough data available
Zoho Desk
8.3
Interactive Voice Response (IVR)
Helpshift
Not enough data available
TeamSupport
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Helpshift
8.2
TeamSupport
8.2
Zoho Desk
8.3
Knowledge Base
Helpshift
8.4
TeamSupport
8.4
Zoho Desk
8.4
Ideas/Feedback
Helpshift
8.4
TeamSupport
8.4
Zoho Desk
8.4
Q&A
Helpshift
8.3
TeamSupport
8.4
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
TeamSupport
Not enough data available
Zoho Desk
8.5
Reporting
Helpshift
8.0
TeamSupport
8.3
Zoho Desk
8.3
Dashboards
Helpshift
8.0
TeamSupport
8.6
Zoho Desk
8.4
Platform
Mobile User Support
Helpshift
8.9
TeamSupport
7.4
Zoho Desk
8.4
ITIL Compliance
Helpshift
8.8
TeamSupport
Not enough data available
Zoho Desk
8.5
Customization
Helpshift
8.2
TeamSupport
8.4
Zoho Desk
8.3
User, Role, and Access Management
Helpshift
8.7
TeamSupport
8.7
Zoho Desk
8.5
Internationalization
Helpshift
8.8
TeamSupport
7.8
Zoho Desk
8.2
Performance & Reliability
Helpshift
8.7
TeamSupport
8.7
Zoho Desk
8.7
Integration APIs
Helpshift
8.5
TeamSupport
8.5
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.7%
40.8%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.3%
46.7%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.0%
12.5%
5.6%
Helpshift
Small-Business
15.7%
Mid-Market
66.3%
Enterprise
18.0%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Computer Games
12.5%
Computer Software
26.7%
Information Technology and Services
23.4%
 
Consumer Services
9.4%
Information Technology and Services
21.1%
Computer Software
10.5%
 
Financial Services
7.8%
Internet
5.4%
Telecommunications
3.9%
 
Entertainment
7.8%
Financial Services
4.2%
Internet
3.9%
 
Consumer Goods
7.3%
Hospitality
3.7%
Marketing and Advertising
3.8%
 
Other
55.2%
Other
38.9%
Other
54.5%
Helpshift
Computer Games
12.5%
Consumer Services
9.4%
Financial Services
7.8%
Entertainment
7.8%
Consumer Goods
7.3%
Other
55.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Games

I can find everything pretty easily from the menus etc, AI developing is "easy". Autoanswers are easy to set and manage.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Automations are difficult to create properly

G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Helpshift
Most Helpful Favorable Review
G2 User in Computer Games

I can find everything pretty easily from the menus etc, AI developing is "easy". Autoanswers are easy to set and manage.

Most Helpful Critical Review
G2 User

Automations are difficult to create properly

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Helpshift
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zoho Desk
Ask Helpshift a QuestionContact HelpshiftAsk Zoho Desk a QuestionContact Zoho Desk
Add Product
Helpshift
Helpshift
TeamSupport
TeamSupport
Zoho Desk
Zoho Desk
Optimized for quick response