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Compare Helpshift, TeamSupport, and LiveAgent

Pricing

 
Professional
$95
Per User / Per Month
Support Desk
$50
/ agent / month billed annually
Ticket
$9/month
User Seat
 
Enterprise
$135
Per User / Per Month
Enterprise
$65
/ agent / month billed annually
All-inclusive
$39/month
User Seat
 
Platinum
$160
Per User / Per Month
Private Cloud
Custom
Contact Us for Pricing
Ticket+Chat
$29/month
User Seat
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.8
Ease of Use
Ease of Use
8.8
8.6
9.0
Ease of Setup
Ease of Setup
8.8
8.3
8.7
Ease of Admin
Ease of Admin
8.5
8.7
8.9
Quality of Support
Quality of Support
8.5
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
8.7
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
8.2
9.0
9.0
Meets Requirements
Helpshift
8.6
TeamSupport
8.6
LiveAgent
8.8
Ease of Use
Helpshift
8.8
TeamSupport
8.6
LiveAgent
9.0
Ease of Setup
Helpshift
8.8
TeamSupport
8.3
LiveAgent
8.7
Ease of Admin
Helpshift
8.5
TeamSupport
8.7
LiveAgent
8.9
Quality of Support
Helpshift
8.5
TeamSupport
8.8
LiveAgent
9.1
Ease of Doing Business With
Helpshift
8.7
TeamSupport
9.2
LiveAgent
9.1
Product Direction (% positive)
Helpshift
8.2
TeamSupport
9.0
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
Helpshift
8.5
TeamSupport
8.4
LiveAgent
8.7
Response Automation
Helpshift
8.3
TeamSupport
8.5
LiveAgent
8.7
SLA Management
Helpshift
8.2
TeamSupport
8.4
LiveAgent
8.6
Attachments/Screencasts
Helpshift
8.5
TeamSupport
8.6
LiveAgent
8.7
Ticket Collaboration
Helpshift
8.1
TeamSupport
8.8
LiveAgent
8.9
Ticket creation user experience
Helpshift
8.5
TeamSupport
8.9
LiveAgent
9.0
Ticket response user experience
Helpshift
8.8
TeamSupport
8.8
LiveAgent
9.0
Knowledge Share
Knowledge Base
Helpshift
8.9
TeamSupport
8.3
LiveAgent
9.1
Searchable Articles
Helpshift
8.6
TeamSupport
8.3
LiveAgent
9.0
Community Forums
Helpshift
8.4
TeamSupport
8.0
LiveAgent
9.0
Interactive FAQs & Forums
Helpshift
8.3
TeamSupport
8.3
LiveAgent
8.9
Interaction
Web Portals
Helpshift
8.6
TeamSupport
8.7
LiveAgent
9.0
Forum to Reponse
Helpshift
8.8
TeamSupport
8.4
LiveAgent
9.1
Tickets and Tagging
Helpshift
9.0
TeamSupport
8.8
LiveAgent
9.3
Live Chat
Helpshift
9.0
TeamSupport
8.4
LiveAgent
9.4
Communication Channels
Customer Portal
Helpshift
8.6
TeamSupport
8.4
LiveAgent
8.7
Email to Case
Helpshift
8.6
TeamSupport
8.9
LiveAgent
9.0
Chat/Live Support
Helpshift
8.5
TeamSupport
8.4
LiveAgent
9.1
Social Integration
Helpshift
Not enough data available
TeamSupport
8.4
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
TeamSupport
8.0
LiveAgent
8.6
Customer and Contacts Database
Helpshift
8.1
TeamSupport
8.6
LiveAgent
8.6
Products and Version Tracking
Helpshift
8.3
TeamSupport
8.6
LiveAgent
8.7
Call Scripting
Helpshift
Not enough data available
TeamSupport
Not enough data available
LiveAgent
8.8
Interactive Voice Response (IVR)
Helpshift
Not enough data available
TeamSupport
Not enough data available
LiveAgent
8.7
Self Service/Community
Forums
Helpshift
8.1
TeamSupport
8.2
LiveAgent
8.7
Knowledge Base
Helpshift
8.4
TeamSupport
8.4
LiveAgent
8.6
Ideas/Feedback
Helpshift
8.3
TeamSupport
8.4
LiveAgent
8.7
Q&A
Helpshift
8.3
TeamSupport
8.5
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
TeamSupport
Not enough data available
LiveAgent
8.6
Reporting
Helpshift
7.9
TeamSupport
8.3
LiveAgent
8.6
Dashboards
Helpshift
8.0
TeamSupport
8.6
LiveAgent
8.8
Platform
ITIL Compliance
Helpshift
8.6
TeamSupport
Not enough data available
LiveAgent
8.7
Mobile User Support
Helpshift
8.8
TeamSupport
7.4
LiveAgent
8.0
Customization
Helpshift
8.2
TeamSupport
8.5
LiveAgent
8.5
User, Role, and Access Management
Helpshift
8.6
TeamSupport
8.7
LiveAgent
8.7
Internationalization
Helpshift
8.8
TeamSupport
7.9
LiveAgent
8.7
Performance & Reliability
Helpshift
8.6
TeamSupport
8.7
LiveAgent
9.0
Integration APIs
Helpshift
8.4
TeamSupport
8.5
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
40.9%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
47.3%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
11.8%
13.1%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Computer Games
13.0%
Computer Software
26.7%
Information Technology and Services
12.6%
 
Consumer Services
9.8%
Information Technology and Services
21.0%
Computer Software
7.4%
 
Financial Services
8.2%
Internet
5.7%
Internet
5.6%
 
Entertainment
8.2%
Financial Services
4.4%
Retail
4.5%
 
Consumer Goods
7.6%
Hospitality
3.7%
Marketing and Advertising
4.2%
 
Other
53.3%
Other
38.5%
Other
65.8%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
Helpshift
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Helpshift
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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