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Compare Helpshift, TeamSupport, Freshdesk, and HappyFox

Pricing

 
Professional
$95
Per User / Per Month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Enterprise
$135
Per User / Per Month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Platinum
$160
Per User / Per Month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.5
8.9
Ease of Use
Ease of Use
8.8
8.6
8.8
9.3
Ease of Setup
Ease of Setup
8.8
8.3
8.6
8.9
Ease of Admin
Ease of Admin
8.5
8.7
8.7
9.1
Quality of Support
Quality of Support
8.5
8.8
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.7
9.2
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
8.2
9.0
8.6
9.3
Meets Requirements
Helpshift
8.6
TeamSupport
8.6
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Helpshift
8.8
TeamSupport
8.6
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Helpshift
8.8
TeamSupport
8.3
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Helpshift
8.5
TeamSupport
8.7
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Helpshift
8.5
TeamSupport
8.8
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Helpshift
8.7
TeamSupport
9.2
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Helpshift
8.2
TeamSupport
9.0
Freshdesk
8.6
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Helpshift
8.5
TeamSupport
8.4
Freshdesk
8.4
HappyFox
8.8
Response Automation
Helpshift
8.3
TeamSupport
8.5
Freshdesk
8.5
HappyFox
8.9
SLA Management
Helpshift
8.2
TeamSupport
8.4
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
Helpshift
8.5
TeamSupport
8.6
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
Helpshift
8.1
TeamSupport
8.8
Freshdesk
8.6
HappyFox
8.9
Ticket creation user experience
Helpshift
8.5
TeamSupport
8.9
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
Helpshift
8.8
TeamSupport
8.8
Freshdesk
8.8
HappyFox
9.1
Knowledge Share
Knowledge Base
Helpshift
8.9
TeamSupport
8.3
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Helpshift
8.6
TeamSupport
8.3
Freshdesk
8.6
HappyFox
8.8
Community Forums
Helpshift
8.4
TeamSupport
8.0
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Helpshift
8.3
TeamSupport
8.3
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Helpshift
8.6
TeamSupport
8.7
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Helpshift
8.8
TeamSupport
8.4
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Helpshift
9.0
TeamSupport
8.8
Freshdesk
8.8
HappyFox
9.3
Live Chat
Helpshift
9.0
TeamSupport
8.4
Freshdesk
8.8
HappyFox
8.1
Communication Channels
Customer Portal
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.6
HappyFox
8.9
Email to Case
Helpshift
8.6
TeamSupport
8.9
Freshdesk
9.0
HappyFox
9.1
Chat/Live Support
Helpshift
8.5
TeamSupport
8.4
Freshdesk
8.5
HappyFox
8.8
Social Integration
Helpshift
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
TeamSupport
8.0
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Helpshift
8.1
TeamSupport
8.6
Freshdesk
8.0
HappyFox
8.1
Products and Version Tracking
Helpshift
8.3
TeamSupport
8.6
Freshdesk
8.2
HappyFox
8.3
Call Scripting
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
Helpshift
8.1
TeamSupport
8.2
Freshdesk
8.3
HappyFox
8.0
Knowledge Base
Helpshift
8.4
TeamSupport
8.4
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
Helpshift
8.3
TeamSupport
8.4
Freshdesk
8.4
HappyFox
8.5
Q&A
Helpshift
8.3
TeamSupport
8.5
Freshdesk
8.6
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
HappyFox
Not enough data available
Reporting
Helpshift
7.9
TeamSupport
8.3
Freshdesk
7.8
HappyFox
8.3
Dashboards
Helpshift
8.0
TeamSupport
8.6
Freshdesk
8.2
HappyFox
8.5
Platform
ITIL Compliance
Helpshift
8.6
TeamSupport
Not enough data available
Freshdesk
8.3
HappyFox
9.1
Mobile User Support
Helpshift
8.8
TeamSupport
7.4
Freshdesk
8.1
HappyFox
7.3
Customization
Helpshift
8.2
TeamSupport
8.5
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
Helpshift
8.6
TeamSupport
8.7
Freshdesk
8.5
HappyFox
8.7
Internationalization
Helpshift
8.8
TeamSupport
7.9
Freshdesk
8.1
HappyFox
9.1
Performance & Reliability
Helpshift
8.6
TeamSupport
8.7
Freshdesk
8.8
HappyFox
9.2
Integration APIs
Helpshift
8.4
TeamSupport
8.5
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
40.9%
52.7%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
47.3%
36.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
11.8%
10.9%
15.5%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Games
13.0%
Computer Software
26.7%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Consumer Services
9.8%
Information Technology and Services
21.0%
Computer Software
13.9%
Computer Software
12.2%
 
Financial Services
8.2%
Internet
5.7%
Internet
5.9%
Higher Education
6.4%
 
Entertainment
8.2%
Financial Services
4.4%
Education Management
3.7%
Real Estate
3.8%
 
Consumer Goods
7.6%
Hospitality
3.7%
E-Learning
3.4%
Education Management
3.8%
 
Other
53.3%
Other
38.5%
Other
52.7%
Other
59.6%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Helpshift
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Helpshift
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
HappyFox
No videos provided
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