Compare Helpshift vs SnapEngage

See this
comparison of Helpshift vs. SnapEngage
based on data from user reviews. Helpshift rates 4.3/5 stars with 183 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
Essentials
From $16
per user / per month
 
Enterprise
$135
Per User / Per Month
Professional
From $26
per user / per month
 
Platinum
$160
Per User / Per Month
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
Ease of Use
Ease of Use
8.7
9.2
Ease of Setup
Ease of Setup
8.7
8.8
Ease of Admin
Ease of Admin
8.5
8.8
Quality of Support
Quality of Support
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
9.4
Product Direction (% positive)
Product Direction (% positive)
8.2
8.4
Meets Requirements
Helpshift
8.6
SnapEngage
8.6
Ease of Use
Helpshift
8.7
SnapEngage
9.2
Ease of Setup
Helpshift
8.7
SnapEngage
8.8
Ease of Admin
Helpshift
8.5
SnapEngage
8.8
Quality of Support
Helpshift
8.5
SnapEngage
9.1
Ease of Doing Business With
Helpshift
8.8
SnapEngage
9.4
Product Direction (% positive)
Helpshift
8.2
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
Helpshift
8.9
SnapEngage
8.7
Searchable Articles
Helpshift
8.5
SnapEngage
8.3
Community Forums
Helpshift
8.5
SnapEngage
Not enough data available
Interactive FAQs & Forums
Helpshift
8.2
SnapEngage
Not enough data available
Communication
Pop-up Chat
Helpshift
8.8
SnapEngage
9.0
Notifications
Helpshift
8.5
SnapEngage
8.3
Targeted Emails
Helpshift
8.8
SnapEngage
7.6
In-App Messaging
Helpshift
8.9
SnapEngage
8.0
Interaction
Web Portals
Helpshift
8.5
SnapEngage
8.8
Forum to Reponse
Helpshift
8.8
SnapEngage
8.6
Tickets and Tagging
Helpshift
8.9
SnapEngage
8.7
Live Chat
Helpshift
8.8
SnapEngage
9.8
Internal Use
Customization
Helpshift
8.2
SnapEngage
8.1
Conversation Archiving
Helpshift
9.1
SnapEngage
8.1
Lead Development
Helpshift
8.8
SnapEngage
8.2
Knowledge Base
Helpshift
9.0
SnapEngage
8.3
Team Inbox
Helpshift
8.8
SnapEngage
7.4
Customer Profiles
Helpshift
8.6
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
43.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.6%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.0%
9.3%
Helpshift
Small-Business
16.4%
Mid-Market
65.6%
Enterprise
18.0%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%

Reviewers' Industry

 
Computer Games
12.6%
Information Technology and Services
14.0%
 
Consumer Services
9.8%
Computer Software
13.2%
 
Financial Services
8.2%
Financial Services
5.4%
 
Entertainment
8.2%
Insurance
4.7%
 
Consumer Goods
7.7%
Telecommunications
3.9%
 
Other
53.6%
Other
58.9%
Helpshift
Computer Games
12.6%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
53.6%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Information Technology and Services

Chat tool is very user Friendly. and have all the report you need to extract.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Internal Consultant

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Aubree G.
User

the layout isn't always aesthetically pleasing

 
Helpshift
Most Helpful Favorable Review
Administrator in Information Technology and Services

Chat tool is very user Friendly. and have all the report you need to extract.

Most Helpful Critical Review
Internal Consultant

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Ask Helpshift a QuestionContact HelpshiftAsk SnapEngage a QuestionContact SnapEngage