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Compare Helpshift, ServiceNow, and BMC Remedy

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
ServiceNow
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.4
8.0
Ease of Use
Ease of Use
8.8
7.4
7.1
Ease of Setup
Ease of Setup
8.8
7.2
6.9
Ease of Admin
Ease of Admin
8.5
7.8
7.2
Quality of Support
Quality of Support
8.5
7.9
7.4
Ease of Doing Business With
Ease of Doing Business With
8.7
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
8.2
7.8
5.9
Meets Requirements
Helpshift
8.6
ServiceNow
8.4
BMC Remedy
8.0
Ease of Use
Helpshift
8.8
ServiceNow
7.4
BMC Remedy
7.1
Ease of Setup
Helpshift
8.8
ServiceNow
7.2
BMC Remedy
6.9
Ease of Admin
Helpshift
8.5
ServiceNow
7.8
BMC Remedy
7.2
Quality of Support
Helpshift
8.5
ServiceNow
7.9
BMC Remedy
7.4
Ease of Doing Business With
Helpshift
8.7
ServiceNow
8.1
BMC Remedy
7.9
Product Direction (% positive)
Helpshift
8.2
ServiceNow
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
3.9%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.1%
17.0%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
79.1%
74.2%
Helpshift
Small-Business
16.6%
Mid-Market
65.1%
Enterprise
18.3%
ServiceNow
Small-Business
3.9%
Mid-Market
17.0%
Enterprise
79.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Computer Games
13.1%
Information Technology and Services
27.7%
Information Technology and Services
32.4%
 
Consumer Services
9.8%
Hospital & Health Care
7.6%
Telecommunications
9.0%
 
Financial Services
8.2%
Higher Education
7.6%
Hospital & Health Care
6.1%
 
Entertainment
8.2%
Computer Software
6.7%
Higher Education
4.3%
 
Consumer Goods
7.7%
Financial Services
6.1%
Computer Software
4.3%
 
Other
53.0%
Other
44.4%
Other
43.9%
Helpshift
Computer Games
13.1%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
53.0%
ServiceNow
Information Technology and Services
27.7%
Hospital & Health Care
7.6%
Higher Education
7.6%
Computer Software
6.7%
Financial Services
6.1%
Other
44.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Helpshift
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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