Compare Helpshift vs ServiceNow

See this
comparison of Helpshift vs. ServiceNow
based on data from user reviews. Helpshift rates 4.3/5 stars with 178 reviews. ServiceNow rates 3.9/5 stars with 552 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.4
Ease of Use
Ease of Use
8.8
7.4
Ease of Setup
Ease of Setup
8.8
7.2
Ease of Admin
Ease of Admin
8.6
7.8
Quality of Support
Quality of Support
8.5
7.9
Ease of Doing Business With
Ease of Doing Business With
8.8
8.1
Product Direction (% positive)
Product Direction (% positive)
8.2
7.8
Meets Requirements
Helpshift
8.7
ServiceNow
8.4
Ease of Use
Helpshift
8.8
ServiceNow
7.4
Ease of Setup
Helpshift
8.8
ServiceNow
7.2
Ease of Admin
Helpshift
8.6
ServiceNow
7.8
Quality of Support
Helpshift
8.5
ServiceNow
7.9
Ease of Doing Business With
Helpshift
8.8
ServiceNow
8.1
Product Direction (% positive)
Helpshift
8.2
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.7%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.3%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.0%
79.1%
Helpshift
Small-Business
15.7%
Mid-Market
66.3%
Enterprise
18.0%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%

Reviewers' Industry

 
Computer Games
12.5%
Information Technology and Services
27.6%
 
Consumer Services
9.4%
Hospital & Health Care
7.5%
 
Financial Services
7.8%
Higher Education
7.5%
 
Entertainment
7.8%
Computer Software
6.8%
 
Consumer Goods
7.3%
Financial Services
6.1%
 
Other
55.2%
Other
44.6%
Helpshift
Computer Games
12.5%
Consumer Services
9.4%
Financial Services
7.8%
Entertainment
7.8%
Consumer Goods
7.3%
Other
55.2%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Marketing and Advertising

Easy to use, user friendly, and lightweight. It's very easy to see customer conversation history.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
Helpshift
Most Helpful Favorable Review
G2 User in Marketing and Advertising

Easy to use, user friendly, and lightweight. It's very easy to see customer conversation history.

Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Screenshots

 
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