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Compare Helpshift, Salesforce Knowledge, and Salesforce Service Cloud

Pricing

 
Professional
$95
Per User / Per Month
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Enterprise
$135
Per User / Per Month
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Platinum
$160
Per User / Per Month
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial Unavailable
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Salesforce Knowledge
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
8.5
Ease of Use
Ease of Use
8.8
8.1
8.0
Ease of Setup
Ease of Setup
8.8
7.5
7.5
Ease of Admin
Ease of Admin
8.5
7.8
8.0
Quality of Support
Quality of Support
8.5
8.1
8.1
Ease of Doing Business With
Ease of Doing Business With
8.7
8.3
8.4
Product Direction (% positive)
Product Direction (% positive)
8.2
8.5
7.8
Meets Requirements
Helpshift
8.6
Salesforce Knowledge
8.8
Salesforce Service Cloud
8.5
Ease of Use
Helpshift
8.8
Salesforce Knowledge
8.1
Salesforce Service Cloud
8.0
Ease of Setup
Helpshift
8.8
Salesforce Knowledge
7.5
Salesforce Service Cloud
7.5
Ease of Admin
Helpshift
8.5
Salesforce Knowledge
7.8
Salesforce Service Cloud
8.0
Quality of Support
Helpshift
8.5
Salesforce Knowledge
8.1
Salesforce Service Cloud
8.1
Ease of Doing Business With
Helpshift
8.7
Salesforce Knowledge
8.3
Salesforce Service Cloud
8.4
Product Direction (% positive)
Helpshift
8.2
Salesforce Knowledge
8.5
Salesforce Service Cloud
7.8

Features

Knowledge Share
Knowledge Base
Helpshift
8.9
Salesforce Knowledge
8.8
Salesforce Service Cloud
8.5
Searchable Articles
Helpshift
8.6
Salesforce Knowledge
8.8
Salesforce Service Cloud
8.2
Community Forums
Helpshift
8.4
Salesforce Knowledge
8.1
Salesforce Service Cloud
8.3
Interactive FAQs & Forums
Helpshift
8.3
Salesforce Knowledge
Not enough data available
Salesforce Service Cloud
8.1
Interaction
Web Portals
Helpshift
8.6
Salesforce Knowledge
8.7
Salesforce Service Cloud
8.4
Forum to Reponse
Helpshift
8.8
Salesforce Knowledge
8.7
Salesforce Service Cloud
8.3
Tickets and Tagging
Helpshift
9.0
Salesforce Knowledge
8.0
Salesforce Service Cloud
8.5
Live Chat
Helpshift
9.0
Salesforce Knowledge
7.3
Salesforce Service Cloud
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
9.1%
24.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
45.5%
41.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
45.5%
34.2%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
41.1%
Enterprise
34.2%

Reviewers' Industry

 
Computer Games
13.0%
Internet
22.2%
Information Technology and Services
14.8%
 
Consumer Services
9.8%
Computer Software
22.2%
Computer Software
14.2%
 
Financial Services
8.2%
Insurance
11.1%
Internet
8.1%
 
Entertainment
8.2%
Hospital & Health Care
11.1%
Hospital & Health Care
3.6%
 
Consumer Goods
7.6%
Textiles
5.6%
Financial Services
3.4%
 
Other
53.3%
Other
27.8%
Other
55.9%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

G2 User in Information Technology and Services

I like Salesforce Knowledge user interface

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

G2 User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
Helpshift
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Salesforce Knowledge
Most Helpful Favorable Review
G2 User in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
G2 User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Screenshots

 
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2 of 5
3 of 5
4 of 5
5 of 5
No screenshots provided
1 of 4
2 of 4
3 of 4
4 of 4
Salesforce Knowledge
No screenshots provided
Salesforce Service Cloud

Videos

 No videos providedNo videos provided

Happy customers. Let’s make them happier with Service Cloud.

Helpshift
No videos provided
Salesforce Knowledge
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

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