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Compare Helpshift vs Salesforce Knowledge
See this
comparison of Helpshift vs. Salesforce Knowledge
based on data from user reviews. Helpshift rates 4.3/5 stars with 173 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
Ease of Use
Ease of Use
8.7
8.1
Ease of Setup
Ease of Setup
8.8
7.5
Ease of Admin
Ease of Admin
8.5
7.8
Quality of Support
Quality of Support
8.5
8.1
Ease of Doing Business With
Ease of Doing Business With
8.7
8.3
Product Direction (% positive)
Product Direction (% positive)
8.2
8.5
Meets Requirements
Helpshift
8.6
Salesforce Knowledge
8.8
Ease of Use
Helpshift
8.7
Salesforce Knowledge
8.1
Ease of Setup
Helpshift
8.8
Salesforce Knowledge
7.5
Ease of Admin
Helpshift
8.5
Salesforce Knowledge
7.8
Quality of Support
Helpshift
8.5
Salesforce Knowledge
8.1
Ease of Doing Business With
Helpshift
8.7
Salesforce Knowledge
8.3
Product Direction (% positive)
Helpshift
8.2
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Helpshift
8.9
Salesforce Knowledge
8.8
Searchable Articles
Helpshift
8.5
Salesforce Knowledge
8.8
Community Forums
Helpshift
8.4
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Helpshift
8.2
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Helpshift
8.5
Salesforce Knowledge
8.7
Forum to Reponse
Helpshift
8.8
Salesforce Knowledge
8.7
Tickets and Tagging
Helpshift
9.0
Salesforce Knowledge
8.0
Live Chat
Helpshift
8.9
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
45.5%
Helpshift
Small-Business
16.2%
Mid-Market
65.3%
Enterprise
18.5%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Computer Games
12.8%
Internet
22.2%
 
Consumer Services
9.6%
Computer Software
22.2%
 
Financial Services
8.0%
Insurance
11.1%
 
Entertainment
8.0%
Hospital & Health Care
11.1%
 
Consumer Goods
7.5%
Textiles
5.6%
 
Other
54.0%
Other
27.8%
Helpshift
Computer Games
12.8%
Consumer Services
9.6%
Financial Services
8.0%
Entertainment
8.0%
Consumer Goods
7.5%
Other
54.0%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The views and filters were appropriate and useful. It was easy to flip between multiple cases and to respond to batches of cases in times of long waits and known outages.

G2 User

It is very well integrated within the Salesforce Service Cloud, making it a good option when using it for customer support. Information is easy to access and timely delivered with the predictive articles system, and having support agents submitting their...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

G2 User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
Helpshift
Most Helpful Favorable Review
G2 User

The views and filters were appropriate and useful. It was easy to flip between multiple cases and to respond to batches of cases in times of long waits and known outages.

Most Helpful Critical Review
G2 User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

Salesforce Knowledge
Most Helpful Favorable Review
G2 User

It is very well integrated within the Salesforce Service Cloud, making it a good option when using it for customer support. Information is easy to access and timely delivered with the predictive articles system, and having support agents submitting their...

Most Helpful Critical Review
G2 User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Screenshots

 
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No screenshots provided
Salesforce Knowledge
No screenshots provided
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