Compare Helpshift and RingCentral Engage
See this
side-by-side comparison of Helpshift vs. RingCentral Engage
based on preference data from user reviews. Helpshift rates 4.2/5 stars with 320 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpshift Optimized for quick response |  RingCentral Engage | |
| Star Rating | Helpshift | RingCentral Engage |
| Market Segments | Helpshift Mid-Market (63.7% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | Helpshift n/a | RingCentral Engage No pricing information available |
Helpshift vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than Helpshift.
- When comparing quality of ongoing product support, reviewers felt that Helpshift is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Helpshift over RingCentral Engage.
Categories
Shared Categories
Helpshift and RingCentral Engage are categorized as Customer Self-Service, Help Desk, Live Chat, and Conversational Customer Engagement
Unique Categories
Helpshift is categorized as Chatbots
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Social Customer Service, UCaaS Platforms, Customer Communications Management, and Complaint Management
Pricing
Essentials
n/a
Business
n/a
Elite
n/a
Free Trial
‐
‐
‐
Free Trial Unavailable
Ratings
Meets Requirements
Helpshift
Responses: 253
RingCentral Engage
Responses: 19
Ease of Use
Helpshift
Responses: 253
RingCentral Engage
Responses: 18
Ease of Setup
Helpshift
Responses: 115
RingCentral Engage
Not enough data availableEase of Admin
Helpshift
Responses: 115
RingCentral Engage
Not enough data availableQuality of Support
Helpshift
Responses: 234
RingCentral Engage
Responses: 14
Ease of Doing Business With
Helpshift
Responses: 111
RingCentral Engage
Not enough data availableProduct Direction (% positive)
Helpshift
Responses: 249
RingCentral Engage
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Helpshift
Responses: 141
Verified Feature
RingCentral Engage
Ticket response user experience
Helpshift
Responses: 143
Verified Feature
RingCentral Engage
Workflow
Helpshift
Responses: 148
Verified Feature
RingCentral Engage
Response Automation
Helpshift
Responses: 149
RingCentral Engage
SLA Management
Helpshift
Responses: 105
Verified Feature
RingCentral Engage
Attachments/Screencasts
Helpshift
Responses: 144
Verified Feature
RingCentral Engage
Ticket Collaboration
Helpshift
Responses: 141
Verified Feature
RingCentral Engage
Customer and Contacts Database
Helpshift
Responses: 67
RingCentral Engage
Friendliness
Personalization
Helpshift
RingCentral Engage
Responses: 6
Concierge Case Manager
Helpshift
RingCentral Engage
Seamless Escalation
Helpshift
RingCentral Engage
Knowledge Share
Knowledge Base
Helpshift
Responses: 126
RingCentral Engage
Searchable Articles
Helpshift
Responses: 116
RingCentral Engage
Responses: 5
Community Forums
Helpshift
Responses: 90
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
Helpshift
Responses: 110
RingCentral Engage
Responses: 5
Communication
Pop-up Chat
Helpshift
Responses: 97
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Notifications
Helpshift
Responses: 104
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Targeted Emails
Helpshift
Responses: 76
Verified Feature
RingCentral Engage
In-App Messaging
Helpshift
Responses: 93
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Co-Browsing
Helpshift
RingCentral Engage
Unification
Simultaneous Multichannel
Helpshift
RingCentral Engage
Transcripts
Helpshift
RingCentral Engage
Multipurpose Engagement
Helpshift
RingCentral Engage
Interaction
Web Portals
Helpshift
Responses: 116
RingCentral Engage
Responses: 6
Forum to Reponse
Helpshift
RingCentral Engage
Responses: 5
Tickets and Tagging
Helpshift
Responses: 135
RingCentral Engage
Responses: 5
Live Chat
Helpshift
Responses: 96
RingCentral Engage
Responses: 6
Internal Use
Customization
Helpshift
Responses: 110
Verified Feature
RingCentral Engage
Conversation Archiving
Helpshift
Responses: 88
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Lead Development
Helpshift
Responses: 64
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Knowledge Base
Helpshift
Responses: 81
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Team Inbox
Helpshift
Responses: 71
Verified Feature
RingCentral Engage
Responses: 5
Verified Feature
Customer Profiles
Helpshift
Responses: 79
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Communication Channels
Customer Portal
Helpshift
Responses: 130
Verified Feature
RingCentral Engage
Email to Case
Helpshift
Responses: 130
Verified Feature
RingCentral Engage
Chat/Live Support
Helpshift
Responses: 108
Verified Feature
RingCentral Engage
Social Integration
Helpshift
Responses: 30
RingCentral Engage
Voice
Helpshift
Responses: 8
RingCentral Engage
Platform
Mobile User Support
Helpshift
Responses: 58
Verified Feature
RingCentral Engage
Customization
Helpshift
Responses: 110
Verified Feature
RingCentral Engage
User, Role, and Access Management
Helpshift
Responses: 59
Verified Feature
RingCentral Engage
Integration
Helpshift
Responses: 51
Verified Feature
RingCentral Engage
Reporting
Helpshift
Responses: 123
Verified Feature
RingCentral Engage
Dashboards
Helpshift
Responses: 127
Verified Feature
RingCentral Engage
Reviewers' Company Size
Reviewers of Helpshift were most often representing companies in the Mid-Market segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpshift
RingCentral Engage
Mid-Market
(51-1000 emp.)
Helpshift
RingCentral Engage
Enterprise
(> 1000 emp.)
Helpshift
RingCentral Engage
Reviewers' Industry
Computer Games
19.6%
Entertainment
9.6%
Financial Services
6.8%
Consumer Services
6.8%
Consumer Goods
6.0%
Other
51.2%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Jonathan S.
User in Consumer Services
How simple and smooth everything has been formatted.
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
Administrator in Entertainment
The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
¿Como puedo mejorar la satisfacción de mis clientes si tengo poco personal que maneje helpshift?
2 comments
MR
debes de aumentar tu personal a medida de tal manera a que sea compensado el tiempo de repuesta con el uso de esta herramienta, Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 comment
DP
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 comment
AC
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
RingCentral Engage has no discussions with answers
Learning about Business Software?
Ask the community
By proceeding, you agree to our Terms of Use and Privacy Policy
