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Compare Helpshift and RingCentral Engage

See this
side-by-side comparison of Helpshift vs. RingCentral Engage
based on preference data from user reviews. Helpshift rates 4.2/5 stars with 320 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpshift
Helpshift
(320)
4.2 out of 5
Helpshift
Optimized for quick response
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
Helpshift
Helpshift
RingCentral Engage
RingCentral Engage
Market Segments
Helpshift
Helpshift
Mid-Market (63.7% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Helpshift
Helpshift
n/a
RingCentral Engage
RingCentral Engage
No pricing information available

Helpshift vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Helpshift.
  • When comparing quality of ongoing product support, reviewers felt that Helpshift is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Helpshift over RingCentral Engage.
Categories
Shared Categories
Helpshift
Helpshift
RingCentral Engage
RingCentral Engage
Helpshift and RingCentral Engage are categorized as Customer Self-Service, Help Desk, Live Chat, and Conversational Customer Engagement
Pricing
Helpshift
Helpshift Pricing
Essentials
n/a
Business
n/a
Elite
n/a
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Helpshift
Helpshift
8.6
Responses: 253
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Helpshift
Helpshift
8.7
Responses: 253
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Helpshift
Helpshift
8.1
Responses: 115
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Helpshift
Helpshift
8.3
Responses: 115
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Helpshift
Helpshift
8.4
Responses: 234
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Helpshift
Helpshift
8.4
Responses: 111
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Helpshift
Helpshift
7.9
Responses: 249
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Helpshift
Helpshift
8.6
Responses: 141
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
Helpshift
Helpshift
8.7
Responses: 143
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
Helpshift
Helpshift
8.4
Responses: 148
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
Helpshift
Helpshift
8.3
Responses: 149
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
Helpshift
Helpshift
8.0
Responses: 105
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
Helpshift
Helpshift
8.4
Responses: 144
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
Helpshift
Helpshift
8.2
Responses: 141
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
Helpshift
Helpshift
8.3
Responses: 67
RingCentral Engage
RingCentral Engage
Not enough data available
Friendliness
Personalization
Helpshift
Helpshift
Not enough data available
RingCentral Engage
RingCentral Engage
8.6
Responses: 6
Concierge Case Manager
Helpshift
Helpshift
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Seamless Escalation
Helpshift
Helpshift
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
Helpshift
Helpshift
8.7
Responses: 126
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
Helpshift
Helpshift
8.4
Responses: 116
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
Helpshift
Helpshift
8.2
Responses: 90
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
Helpshift
Helpshift
8.2
Responses: 110
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication
Pop-up Chat
Helpshift
Helpshift
8.5
Responses: 97
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Notifications
Helpshift
Helpshift
8.3
Responses: 104
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Targeted Emails
Helpshift
Helpshift
8.5
Responses: 76
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
In-App Messaging
Helpshift
Helpshift
8.9
Responses: 93
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Co-Browsing
Helpshift
Helpshift
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Unification
Simultaneous Multichannel
Helpshift
Helpshift
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Transcripts
Helpshift
Helpshift
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Multipurpose Engagement
Helpshift
Helpshift
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Interaction
Web Portals
Helpshift
Helpshift
8.3
Responses: 116
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
Helpshift
Helpshift
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
Helpshift
Helpshift
8.7
Responses: 135
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Helpshift
Helpshift
8.8
Responses: 96
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Internal Use
Customization
Helpshift
Helpshift
8.0
Responses: 110
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Conversation Archiving
Helpshift
Helpshift
9.1
Responses: 88
Verified Feature
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Lead Development
Helpshift
Helpshift
8.7
Responses: 64
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Knowledge Base
Helpshift
Helpshift
8.9
Responses: 81
Verified Feature
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Team Inbox
Helpshift
Helpshift
8.7
Responses: 71
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Customer Profiles
Helpshift
Helpshift
8.6
Responses: 79
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Communication Channels
Customer Portal
Helpshift
Helpshift
8.4
Responses: 130
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
Helpshift
Helpshift
8.3
Responses: 130
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
Helpshift
Helpshift
8.6
Responses: 108
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
Helpshift
Helpshift
7.7
Responses: 30
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
Helpshift
Helpshift
9.2
Responses: 8
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
Helpshift
Helpshift
8.4
Responses: 58
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
Helpshift
Helpshift
8.0
Responses: 110
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
Helpshift
Helpshift
8.5
Responses: 59
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
Helpshift
Helpshift
8.1
Responses: 51
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Helpshift
Helpshift
7.6
Responses: 123
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
Helpshift
Helpshift
7.8
Responses: 127
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of Helpshift were most often representing companies in the Mid-Market segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpshift
Helpshift
21.0%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Helpshift
Helpshift
63.7%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Helpshift
Helpshift
15.3%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Helpshift
Helpshift Industry
Computer Games
19.6%
Entertainment
9.6%
Financial Services
6.8%
Consumer Services
6.8%
Consumer Goods
6.0%
Other
51.2%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Helpshift
Jonathan S.
User in Consumer Services

How simple and smooth everything has been formatted.

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Helpshift
GE
Administrator in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Helpshift
Helpshift Discussions
¿Como puedo mejorar la satisfacción de mis clientes si tengo poco personal que maneje helpshift?
2 comments
MR
debes de aumentar tu personal a medida de tal manera a que sea compensado el tiempo de repuesta con el uso de esta herramienta, Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 comment
DP
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 comment
Arvin C.
AC
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
Helpshift
Helpshift Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Videos
Helpshift
Helpshift Videos
Video Preview
RingCentral Engage
RingCentral Engage Videos
No videos provided
Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
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