Compare Helpshift vs ProProfs Knowledge Base Software

See this
comparison of Helpshift vs. ProProfs Knowledge Base Software
based on data from user reviews. Helpshift rates 4.3/5 stars with 184 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
9.0
Ease of Use
Ease of Use
8.7
9.4
Ease of Setup
Ease of Setup
8.7
Not enough data available
Ease of Admin
Ease of Admin
8.5
Not enough data available
Quality of Support
Quality of Support
8.5
8.6
Ease of Doing Business With
Ease of Doing Business With
8.8
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.2
10.0
Meets Requirements
Helpshift
8.6
ProProfs Knowledge Base Software
9.0
Ease of Use
Helpshift
8.7
ProProfs Knowledge Base Software
9.4
Ease of Setup
Helpshift
8.7
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
Helpshift
8.5
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
Helpshift
8.5
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
Helpshift
8.8
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
Helpshift
8.2
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
Helpshift
8.9
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
Helpshift
8.5
ProProfs Knowledge Base Software
Not enough data available
Community Forums
Helpshift
8.5
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
Helpshift
8.2
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
Helpshift
8.5
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
Helpshift
8.8
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
Helpshift
8.9
ProProfs Knowledge Base Software
Not enough data available
Live Chat
Helpshift
8.8
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.3%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.8%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
9.1%
Helpshift
Small-Business
16.3%
Mid-Market
65.8%
Enterprise
17.9%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Computer Games
12.5%
Computer Software
36.4%
 
Consumer Services
9.8%
Information Technology and Services
18.2%
 
Financial Services
8.2%
Telecommunications
9.1%
 
Entertainment
8.2%
Internet
9.1%
 
Consumer Goods
7.6%
Graphic Design
9.1%
 
Other
53.8%
Other
18.2%
Helpshift
Computer Games
12.5%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.8%
ProProfs Knowledge Base Software
Computer Software
36.4%
Information Technology and Services
18.2%
Telecommunications
9.1%
Internet
9.1%
Graphic Design
9.1%
Other
18.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Consultant

It is so easy to learn and organized! I love that you can create your own smart views!

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
User

Can have better layout and also experience can be improved

Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
Helpshift
Most Helpful Favorable Review
Consultant

It is so easy to learn and organized! I love that you can create your own smart views!

Most Helpful Critical Review
User

Can have better layout and also experience can be improved

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

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ProProfs Knowledge Base Software
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