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Compare Helpshift vs MyGuide
See this
comparison of Helpshift vs. MyGuide
based on data from user reviews. Helpshift rates 4.3/5 stars with 171 reviews. MyGuide rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
MyGuide
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
10.0
Ease of Use
Ease of Use
8.8
9.7
Ease of Setup
Ease of Setup
8.8
Not enough data available
Ease of Admin
Ease of Admin
8.5
Not enough data available
Quality of Support
Quality of Support
8.6
10.0
Ease of Doing Business With
Ease of Doing Business With
8.7
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.3
7.7
Meets Requirements
Helpshift
8.7
MyGuide
10.0
Ease of Use
Helpshift
8.8
MyGuide
9.7
Ease of Setup
Helpshift
8.8
MyGuide
Not enough data available
Ease of Admin
Helpshift
8.5
MyGuide
Not enough data available
Quality of Support
Helpshift
8.6
MyGuide
10.0
Ease of Doing Business With
Helpshift
8.7
MyGuide
Not enough data available
Product Direction (% positive)
Helpshift
8.3
MyGuide
7.7

Features

Knowledge Share
Knowledge Base
Helpshift
8.9
MyGuide
Not enough data available
Searchable Articles
Helpshift
8.7
MyGuide
Not enough data available
Community Forums
Helpshift
8.5
MyGuide
Not enough data available
Interactive FAQs & Forums
Helpshift
8.3
MyGuide
Not enough data available
Interaction
Web Portals
Helpshift
8.6
MyGuide
Not enough data available
Forum to Reponse
Helpshift
8.8
MyGuide
Not enough data available
Tickets and Tagging
Helpshift
9.0
MyGuide
Not enough data available
Live Chat
Helpshift
9.0
MyGuide
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.5%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
0%
Helpshift
Small-Business
16.4%
Mid-Market
65.5%
Enterprise
18.1%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%

Reviewers' Industry

 
Computer Games
13.0%
Information Technology and Services
60.0%
 
Consumer Services
9.7%
Internet
20.0%
 
Financial Services
8.1%
Computer Software
20.0%
 
Entertainment
8.1%
 
Consumer Goods
7.6%
 
Other
53.5%
Other
0.0%
Helpshift
Computer Games
13.0%
Consumer Services
9.7%
Financial Services
8.1%
Entertainment
8.1%
Consumer Goods
7.6%
Other
53.5%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The ability to be able to freely manage incoming tickets. This, compared with other products, gives you a lot more freedom in this case.

vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Most Helpful Critical Review
Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

 
Helpshift
Most Helpful Favorable Review
G2 User

The ability to be able to freely manage incoming tickets. This, compared with other products, gives you a lot more freedom in this case.

Most Helpful Critical Review
Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Screenshots

 
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