# Helpshift vs Kore.AI Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kore.AI excels in overall user satisfaction, reflected in its higher G2 Score compared to Helpshift. Users appreciate the platform's comprehensive automation capabilities, with one reviewer highlighting its "end-to-end automation" and "no-code bot development" features, making it a strong choice for enterprises.
- **Users say** Helpshift is particularly user-friendly, with many praising its ease of use for tracking customer tickets and managing support tasks. One user noted, "It's easy to track all tickets as a support member for all customers," which can be a significant advantage for teams focused on customer service.
- **According to verified reviews** , Kore.AI's advanced NLP and sentiment analysis features stand out, enabling more human-like conversations. Reviewers have mentioned that the "Multi NLP + sentiment/context handling" makes interactions smoother, which is crucial for businesses looking to enhance customer engagement.
- **Reviewers mention** that Helpshift offers excellent integration capabilities, particularly with Unity, making it a great option for companies in gaming or app development. Users highlighted the "easy integration" and "configuration of notification and app settings," which can streamline workflows significantly.
- **G2 reviewers note** that while Helpshift has a strong focus on mid-market businesses, Kore.AI's enterprise focus allows it to cater to larger organizations with more complex needs. This is evident in the feedback praising Kore.AI's "omni-channel deployment & enterprise integrations," which are essential for larger-scale operations.
- **Users report** that both platforms have their strengths in support quality, but Kore.AI edges out with a higher rating in this area. Reviewers have commented on the organized nature of Kore.AI's contact center features, stating that it "makes everything easier to find and use," which can enhance the overall support experience.



| | Helpshift | Kore.AI | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 381 | 474 | 
| **Largest Market Segment** | Mid-Market (62.3% of reviews) | Enterprise (43.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Helpshift

Pros:
- Ease of Use (3 reviews)
- Features (3 reviews)

Cons:
- Connection Issues (2 reviews)
- Software Unresponsiveness (2 reviews)

### Kore.AI

Pros:
- Ease of Use (209 reviews)
- Features (118 reviews)

Cons:
- Learning Curve (47 reviews)
- Usage Limitations (43 reviews)

---
## Ratings Comparison
| Rating | Helpshift | Kore.AI | 
|---|---|---|
  | **Meets Requirements** | 8.6 (295 reviews) | 9.0 (329 reviews) | 
  | **Ease of Use** | 8.8 (295 reviews) | 9.1 (331 reviews) | 
  | **Ease of Setup** | 8.2 (139 reviews) | 9.0 (222 reviews) | 
  | **Ease of Admin** | 8.4 (138 reviews) | 8.9 (193 reviews) | 
  | **Quality of Support** | 8.4 (275 reviews) | 8.8 (320 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (134 reviews) | 9.0 (181 reviews) | 
  | **Product Direction (% positive)** | 7.9 (288 reviews) | 9.6 (322 reviews) | 

---
## Pricing

### Helpshift

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Kore.AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.3/10 | 254 |
| **Kore.AI** | N/A | N/A |

#### Ticket and Case Management

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (161 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.7 (163 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.5 (167 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (169 reviews) | Not enough data | 
| **SLA Management** | 8.1 (122 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.5 (164 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.3 (161 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.4 (87 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Communication Channels

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Customer Portal** | 8.6 (150 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.4 (150 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.7 (125 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.0 (44 reviews) | Not enough data | 
| **Voice** | 9.0 (18 reviews) | Not enough data | 

#### Platform

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Mobile User Support** | 8.5 (74 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.1 (126 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (75 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.2 (65 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.8 (139 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.8 (144 reviews) ✓ Verified | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Kore.AI** | 9.2/10 | 12 |

#### Compatibility

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Federated Search** | Not enough data | 9.2 (8 reviews) | 
| **File Types** | Not enough data | 9.0 (8 reviews) | 
| **Global Language Support** | Not enough data | 9.4 (8 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 9.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 
| **Decision Making** | Not enough data | 8.6 (6 reviews) | 

#### Search Queries

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Typo Tolerance** | Not enough data | 9.0 (8 reviews) | 
| **Faceted Search** | Not enough data | 9.0 (8 reviews) | 
| **Synonyms** | Not enough data | 9.4 (8 reviews) | 
| **Highlighting** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language** | Not enough data | 9.0 (8 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | 9.3 (5 reviews) | 
| **Relevance Tuning** | Not enough data | 9.3 (5 reviews) | 
| **NLP & Semantic search** | Not enough data | 9.7 (6 reviews) | 

#### Functionality

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Personalization** | Not enough data | 9.4 (8 reviews) | 
| **Search Analytics** | Not enough data | 9.6 (8 reviews) | 
| **Integrations** | Not enough data | 9.6 (8 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **File Types** | Not enough data | 9.0 (5 reviews) | 
| **Federated Search** | Not enough data | 9.3 (5 reviews) | 
| **Global Language Support** | Not enough data | 9.3 (5 reviews) | 

#### Functionality - Enterprise Search Software

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Personalization** | Not enough data | 9.3 (5 reviews) | 
| **Search Analytics** | Not enough data | 9.7 (6 reviews) | 
| **Integrations** | Not enough data | 9.4 (6 reviews) | 

#### Search Queries - Enterprise Search Software

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Highlighting** | Not enough data | 9.3 (5 reviews) | 
| **Faceted Search** | Not enough data | 9.3 (5 reviews) | 
| **Typo Tolerance** | Not enough data | 9.4 (6 reviews) | 
| **Synonyms** | Not enough data | 9.4 (6 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Kore.AI** | 8.8/10 | 254 |

#### Responses

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Personalization** | Not enough data | 9.0 (196 reviews) | 
| **Route To Human** | Not enough data | 9.0 (184 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.2 (200 reviews) | 

#### Automation - AI Agents

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (47 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.8 (49 reviews) | 
| **Lead Generation** | Not enough data | 8.6 (48 reviews) | 
| **Document Processing** | Not enough data | 8.8 (47 reviews) | 
| **Feedback Collection** | Not enough data | 9.0 (47 reviews) | 

#### Platform

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.1 (201 reviews) | 
| **Integration** | Not enough data | 9.0 (197 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.9 (183 reviews) | 

#### Autonomy -  AI Agents

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.2 (47 reviews) | 
| **Adaptive Responses** | Not enough data | 8.5 (47 reviews) | 
| **Task Execution** | Not enough data | 8.8 (47 reviews) | 
| **Problem Solving** | Not enough data | 8.6 (49 reviews) | 

#### Generative AI

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (134 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (133 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.8/10 | 27 |
| **Kore.AI** | 8.8/10 | 307 |

#### Responses

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Customization** | 9.0 (24 reviews) | 8.8 (249 reviews) | 
| **Control** | 8.5 (24 reviews) | 8.8 (244 reviews) | 
| **Route To Human** | 8.9 (23 reviews) | 8.8 (228 reviews) | 
| **Menu bars** | 8.8 (22 reviews) | 8.8 (238 reviews) | 
| **Drip sequences** | Feature Not Available | 8.7 (219 reviews) | 

#### Platform

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Live chat** | 9.4 (21 reviews) | 8.9 (235 reviews) | 
| **Integrations** | 9.2 (22 reviews) | 8.9 (244 reviews) | 
| **Branding** | 8.5 (22 reviews) | 8.7 (235 reviews) | 
| **Analytics** | 8.2 (21 reviews) | 8.8 (246 reviews) | 
| **A/B testing** | 9.0 (15 reviews) | 8.6 (228 reviews) | 
| **Role-based access** | 8.6 (20 reviews) | 8.7 (233 reviews) | 
| **Collection of information** | 8.9 (22 reviews) | 8.9 (232 reviews) | 

#### Generative AI

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.1 (159 reviews) | 
| **AI Text Summarization** | Feature Not Available | 9.0 (157 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.7/10 | 35 |
| **Kore.AI** | 8.9/10 | 193 |

#### Conversational Platform

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Personalization** | 9.0 (27 reviews) | 8.9 (158 reviews) | 
| **Omnichannel** | 8.8 (21 reviews) | 8.9 (158 reviews) | 
| **Contextual Engagement** | 8.7 (24 reviews) | 8.9 (157 reviews) | 
| **Proactive Engagement** | 8.7 (21 reviews) | 8.9 (157 reviews) | 

#### Support Automation

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Intelligent Routing** | 8.8 (23 reviews) | 8.9 (155 reviews) | 
| **Seamless Escalation** | 8.5 (28 reviews) | 8.8 (153 reviews) | 
| **Transcripts** | 8.8 (24 reviews) | 8.9 (158 reviews) | 
| **Self-Serve Support** | 8.2 (23 reviews) | 8.9 (155 reviews) | 

#### Generative AI

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (115 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (113 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Platform

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.8/10 | 190 |
| **Kore.AI** | N/A | N/A |

#### Generative AI

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Pop-up Chat** | 8.6 (110 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (120 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (86 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.9 (105 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 9.3 (14 reviews) | Not enough data | 

####  Internal Use

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Customization ** | 8.1 (126 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.2 (102 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.8 (77 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 9.0 (97 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (83 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.8 (92 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | 8.6/10 | 211 |
| **Kore.AI** | N/A | N/A |

#### Generative AI

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Knowledge Base** | 8.8 (148 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (138 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.9 (21 reviews) | Not enough data | 
| **Personalization** | 8.9 (21 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Branding** | 8.1 (22 reviews) | Not enough data | 
| **Automation** | 8.6 (23 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.2 (17 reviews) | Not enough data | 
| **Integrations** | 8.6 (23 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Generative AI

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Kore.AI** | 8.1/10 | 24 |

#### Voice Recognition - AI Voice Assistants

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Voice Recognition** | Not enough data | 7.8 (19 reviews) | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Speech Synthesis** | Not enough data | 7.9 (19 reviews) | 
| **Customizable speech** | Not enough data | 8.0 (19 reviews) | 
| **Multiple voice actions** | Not enough data | 7.7 (19 reviews) | 

#### Security and privacy - AI Voice Assistants

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Encrypted communication** | Not enough data | 8.5 (17 reviews) | 

#### Compatibility - AI Voice Assistants

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | 8.8 (18 reviews) | 

### AI Orchestration

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Kore.AI** | 8.9/10 | 15 |

#### Workflow Design & Integration - AI Orchestration

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Dependency Management** | Not enough data | 8.9 (9 reviews) | 
| **Workflow Coordination** | Not enough data | 9.3 (9 reviews) | 
| **Multi-Provider API Connectivity** | Not enough data | 9.1 (9 reviews) | 
| **Multi-Step Workflow Creation** | Not enough data | 8.9 (9 reviews) | 
| **Enterprise System Integration** | Not enough data | 8.7 (9 reviews) | 
| **Real-Time Data Pipelines** | Not enough data | 8.9 (9 reviews) | 

#### Performance Optimization & Analytics - AI Orchestration

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Workflow Performance Dashboards** | Not enough data | 9.3 (9 reviews) | 
| **Workflow Reporting** | Not enough data | 9.1 (9 reviews) | 
| **Resource Utilization Monitoring** | Not enough data | 8.7 (9 reviews) | 
| **Computational Resource Management** | Not enough data | 8.3 (9 reviews) | 
| **Dynamic Scaling** | Not enough data | 8.9 (9 reviews) | 
| **Component Monitoring** | Not enough data | 8.5 (9 reviews) | 

#### Governance & Compliance Controls - AI Orchestration

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Regulatory Compliance** | Not enough data | 9.1 (9 reviews) | 
| **Governance Policy Enforcement** | Not enough data | 8.9 (9 reviews) | 
| **Role-Based Access Control** | Not enough data | 9.0 (10 reviews) | 
| **Audit Trail Management** | Not enough data | 8.9 (9 reviews) | 
| **Security Protocols** | Not enough data | 8.9 (9 reviews) | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpshift** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Helpshift | Kore.AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Helpshift (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support)

**Unique to Kore.AI (5):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [AI Orchestration Software](https://www.g2.com/categories/ai-orchestration), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpshift | Kore.AI | 
|---|---|---|
| **Small-Business** | 21.7% | 29.3% | 
| **Mid-Market** | 62.3% | 27.2% | 
| **Enterprise** | 16.0% | 43.5% | 

### By Industry

#### Helpshift

- **Computer Games:** 22.6%
- **Entertainment:** 8.3%
- **Banking:** 6.8%
- **Financial Services:** 6.8%
- **Consumer Services:** 5.6%
- **Consumer Goods:** 5.0%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.5%
- **Transportation/Trucking/Railroad:** 3.9%
- **Retail:** 3.6%
- **Other:** 28.2%

#### Kore.AI

- **Information Technology and Services:** 27.8%
- **Computer Software:** 19.5%
- **Banking:** 10.7%
- **Consulting:** 4.3%
- **Computer & Network Security:** 2.9%
- **Financial Services:** 2.7%
- **Hospital & Health Care:** 2.7%
- **Consumer Services:** 2.4%
- **Telecommunications:** 2.1%
- **Pharmaceuticals:** 2.1%
- **Other:** 22.7%

---
## Alternatives

### Alternatives to Helpshift

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6934 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

### Alternatives to Kore.AI

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) — 4.4/5 stars (106 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6934 reviews)
- [Aisera](https://www.g2.com/products/aisera/reviews) — 4.4/5 stars (146 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1475 reviews)
- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (492 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews)

---
## Top Discussions

### Helpshift

- Title: [How can I improve my customer satisfaction if I have few staff handling Helpshift?](https://www.g2.com/discussions/como-puedo-mejorar-la-satisfaccion-de-mis-clientes-si-tengo-poco-personal-que-maneje-helpshift) — 2 comments, 1 upvote
  > **Top comment:** "You should increase your staff in such a way that the response time is compensated with the use of this tool."
- Title: [What's the best way to correctly set up Helpshift Analytics?](https://www.g2.com/discussions/what-s-the-best-way-to-correctly-set-up-helpshift-analytics) — 1 comment, 1 upvote
  > **Top comment:** "Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure..."
- Title: [What would be the best way to receive notifications of chats waiting to be answered.](https://www.g2.com/discussions/what-would-be-the-best-way-to-receive-notifications-of-chats-waiting-to-be-answered) — 1 comment, 1 upvote
  > **Top comment:** "You can create time based automations with add as an action internal note with notification of one of agents. "

### Kore.AI

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpshift-vs-kore-ai)