Compare Helpshift vs KnowledgeOwl

See this
comparison of Helpshift vs. KnowledgeOwl
based on data from user reviews. Helpshift rates 4.3/5 stars with 183 reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
KnowledgeOwl Subscription
$49
month
 
Enterprise
$135
Per User / Per Month
Additional Knowledge Bases
$30
month
 
Platinum
$160
Per User / Per Month
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
9.0
Ease of Use
Ease of Use
8.7
9.0
Ease of Setup
Ease of Setup
8.7
8.9
Ease of Admin
Ease of Admin
8.5
8.9
Quality of Support
Quality of Support
8.5
9.6
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
Product Direction (% positive)
Product Direction (% positive)
8.2
9.3
Meets Requirements
Helpshift
8.6
KnowledgeOwl
9.0
Ease of Use
Helpshift
8.7
KnowledgeOwl
9.0
Ease of Setup
Helpshift
8.7
KnowledgeOwl
8.9
Ease of Admin
Helpshift
8.5
KnowledgeOwl
8.9
Quality of Support
Helpshift
8.5
KnowledgeOwl
9.6
Ease of Doing Business With
Helpshift
8.8
KnowledgeOwl
9.6
Product Direction (% positive)
Helpshift
8.2
KnowledgeOwl
9.3

Features

Knowledge Share
Knowledge Base
Helpshift
8.9
KnowledgeOwl
9.0
Searchable Articles
Helpshift
8.5
KnowledgeOwl
8.7
Community Forums
Helpshift
8.5
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
Helpshift
8.2
KnowledgeOwl
Not enough data available
Interaction
Web Portals
Helpshift
8.5
KnowledgeOwl
Not enough data available
Forum to Reponse
Helpshift
8.8
KnowledgeOwl
Not enough data available
Tickets and Tagging
Helpshift
8.9
KnowledgeOwl
Not enough data available
Live Chat
Helpshift
8.8
KnowledgeOwl
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
30.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.6%
43.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.0%
26.1%
Helpshift
Small-Business
16.4%
Mid-Market
65.6%
Enterprise
18.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%

Reviewers' Industry

 
Computer Games
12.6%
Computer Software
21.7%
 
Consumer Services
9.8%
Internet
8.7%
 
Financial Services
8.2%
Education Management
8.7%
 
Entertainment
8.2%
Non-Profit Organization Management
7.2%
 
Consumer Goods
7.7%
Information Technology and Services
7.2%
 
Other
53.6%
Other
46.4%
Helpshift
Computer Games
12.6%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
53.6%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Information Technology and Services

Chat tool is very user Friendly. and have all the report you need to extract.

Janet S.
Administrator in Professional Training & Coaching

KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing...

Most Helpful Critical Review
Most Helpful Critical Review
Internal Consultant

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
Helpshift
Most Helpful Favorable Review
Administrator in Information Technology and Services

Chat tool is very user Friendly. and have all the report you need to extract.

Most Helpful Critical Review
Internal Consultant

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

KnowledgeOwl
Most Helpful Favorable Review
Janet S.
Administrator in Professional Training & Coaching

KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing...

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Screenshots

 
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