Compare Helpshift and Jira Service Management 
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Mid-Market (43.0% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
0/agent/month
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansJira Service Management
Star Rating
(968)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Helpshift excels in user-friendliness, with many users highlighting its intuitive interface that makes it easy to track tickets and manage customer queries. One user mentioned, "Helpshift is very easy to use and user friendly," which is a significant advantage for support teams.
- Users say that Jira Service Management stands out for its robust integration capabilities, particularly with the Atlassian suite. Reviewers appreciate how this integration enhances their workflow, making it easier to manage tasks and bugs across teams. One user noted, "What I like best about Jira Service Management is the ease of use for both IT and non-IT teams."
- According to verified reviews, Helpshift offers a strong mobile user experience, with features like offline FAQs that users find particularly beneficial. This flexibility allows support teams to assist customers effectively, even when they are not connected to the internet.
- Reviewers mention that Jira Service Management provides excellent ticket response and collaboration features, scoring higher in these areas compared to Helpshift. Users appreciate the ability to easily track the development lifecycle and manage assigned tasks, which enhances overall productivity.
- G2 reviewers highlight that Helpshift's ease of setup is a notable strength, with users finding the onboarding process straightforward. One user remarked on the "easy integration with unity and configuration of notification and app settings," which can be a significant time-saver for new users.
- Users report that while both platforms offer quality support, Jira Service Management has a slight edge in overall support quality, with reviewers noting its comprehensive resources and responsiveness. However, Helpshift's support is also praised, with users stating it effectively meets their needs for customer engagement.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Helpshift
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.7
858
Ease of Use
8.8
295
8.2
865
Ease of Setup
8.2
139
8.0
471
Ease of Admin
8.4
138
8.0
366
Quality of Support
8.4
275
8.4
741
Has the product been a good partner in doing business?
8.5
134
8.7
343
Product Direction (% positive)
7.9
288
8.7
824
Features by Category
Ticket and Case Management
8.7
161
|
Verified
8.9
84
8.7
163
|
Verified
9.0
80
8.5
167
|
Verified
8.9
84
8.5
169
8.9
80
8.1
122
|
Verified
8.8
81
8.5
164
|
Verified
8.8
82
8.3
161
|
Verified
9.2
80
8.4
87
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
8.6
150
|
Verified
8.9
81
8.4
150
|
Verified
8.9
80
8.7
125
|
Verified
8.3
73
8.0
44
8.1
71
9.0
18
7.9
68
Platform
8.5
74
|
Verified
8.1
84
8.1
126
|
Verified
8.4
86
8.4
75
|
Verified
8.9
89
8.2
65
|
Verified
8.8
84
7.8
139
|
Verified
8.7
84
7.8
144
|
Verified
8.7
81
Administration
Not enough data
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
179
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
150
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
8.6
110
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.9
105
|
Verified
Not enough data
9.3
14
Not enough data
Internal Use
8.1
126
|
Verified
8.4
86
9.2
102
|
Verified
Not enough data
8.8
77
|
Verified
Not enough data
9.0
97
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.8
148
Not enough data
8.5
138
Not enough data
8.2
107
Not enough data
8.9
21
Not enough data
8.9
21
Not enough data
Self-Service Platform
8.1
22
Not enough data
8.6
23
Not enough data
8.2
17
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
Not enough data
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Reporting
Not enough data
8.5
312
Not enough data
8.4
301
Not enough data
8.2
232
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
280
Not enough data
8.5
236
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.3
73
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Helpshift and Jira Service Management are categorized as Help Desk
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Live Chat, Customer Self-Service, and Multilingual Customer Support
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.5%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
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