Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Helpshift, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
Professional
$95
Per User / Per Month
GET STARTED
$10
/month
YOU HOST IT
Free
 
Enterprise
$135
Per User / Per Month
FOR GROWING TEAMS
$20
/agent/month
Spiceworks Hosts It
Free
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.6
Ease of Use
Ease of Use
8.8
7.9
8.7
Ease of Setup
Ease of Setup
8.8
7.3
8.7
Ease of Admin
Ease of Admin
8.5
7.4
8.7
Quality of Support
Quality of Support
8.5
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.7
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
8.2
7.9
8.2
Meets Requirements
Helpshift
8.6
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
Helpshift
8.8
Jira Service Desk
7.9
Spiceworks Help Desk
8.7
Ease of Setup
Helpshift
8.8
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
Helpshift
8.5
Jira Service Desk
7.4
Spiceworks Help Desk
8.7
Quality of Support
Helpshift
8.5
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
Helpshift
8.7
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
Helpshift
8.2
Jira Service Desk
7.9
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
16.3%
22.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.1%
40.6%
64.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
43.1%
13.0%
Helpshift
Small-Business
16.6%
Mid-Market
65.1%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.3%
Mid-Market
40.6%
Enterprise
43.1%
Spiceworks Help Desk
Small-Business
22.2%
Mid-Market
64.8%
Enterprise
13.0%

Reviewers' Industry

 
Computer Games
13.1%
Information Technology and Services
28.5%
Information Technology and Services
21.1%
 
Consumer Services
9.8%
Computer Software
15.2%
Education Management
7.3%
 
Financial Services
8.2%
Internet
6.1%
Higher Education
5.8%
 
Entertainment
8.2%
Telecommunications
4.2%
Hospital & Health Care
5.3%
 
Consumer Goods
7.7%
Financial Services
4.2%
Computer Software
3.2%
 
Other
53.0%
Other
41.8%
Other
57.3%
Helpshift
Computer Games
13.1%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
53.0%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.8%
Spiceworks Help Desk
Information Technology and Services
21.1%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.3%
Computer Software
3.2%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

G2 User in Internet

do not currently have any dislikes from this tool

Krzysztof L.
Administrator in Hospitality

Very very limited options for creating help desk tickets. Sometimes very chaotic if you use email-to-ticket option. Doesn't converge the tickets very well. The asset scan is amazingly slow, clunky and slow inventory gui makes the whole process nasty. We...

 
Helpshift
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Internet

do not currently have any dislikes from this tool

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Krzysztof L.
Administrator in Hospitality

Very very limited options for creating help desk tickets. Sometimes very chaotic if you use email-to-ticket option. Doesn't converge the tickets very well. The asset scan is amazingly slow, clunky and slow inventory gui makes the whole process nasty. We...

Screenshots

 
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Downloads

Jira Service Desk
No downloads provided
Spiceworks Help Desk
No downloads provided
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