Compare Helpshift, Jira Service Desk, ServiceNow, and Cherwell Service Management

Pricing

 
Professional
$95
Per User / Per Month
GET STARTED
$10
/month
 
Enterprise
$135
Per User / Per Month
FOR GROWING TEAMS
$20
/agent/month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.4
8.2
Ease of Use
Ease of Use
8.8
7.9
7.4
7.7
Ease of Setup
Ease of Setup
8.8
7.3
7.2
7.4
Ease of Admin
Ease of Admin
8.6
7.4
7.8
8.2
Quality of Support
Quality of Support
8.5
8.0
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.2
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
8.2
7.8
7.8
7.8
Meets Requirements
Helpshift
8.6
Jira Service Desk
8.5
ServiceNow
8.4
Cherwell Service Management
8.2
Ease of Use
Helpshift
8.8
Jira Service Desk
7.9
ServiceNow
7.4
Cherwell Service Management
7.7
Ease of Setup
Helpshift
8.8
Jira Service Desk
7.3
ServiceNow
7.2
Cherwell Service Management
7.4
Ease of Admin
Helpshift
8.6
Jira Service Desk
7.4
ServiceNow
7.8
Cherwell Service Management
8.2
Quality of Support
Helpshift
8.5
Jira Service Desk
8.0
ServiceNow
7.9
Cherwell Service Management
8.3
Ease of Doing Business With
Helpshift
8.8
Jira Service Desk
8.2
ServiceNow
8.1
Cherwell Service Management
8.8
Product Direction (% positive)
Helpshift
8.2
Jira Service Desk
7.8
ServiceNow
7.8
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
16.1%
4.0%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.1%
40.2%
17.0%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
43.7%
79.0%
68.3%
Helpshift
Small-Business
15.6%
Mid-Market
66.1%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.2%
Enterprise
43.7%
ServiceNow
Small-Business
4.0%
Mid-Market
17.0%
Enterprise
79.0%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Computer Games
12.4%
Information Technology and Services
28.3%
Information Technology and Services
27.5%
Information Technology and Services
15.9%
 
Consumer Services
9.3%
Computer Software
15.3%
Hospital & Health Care
7.4%
Hospital & Health Care
11.0%
 
Financial Services
7.7%
Internet
6.0%
Higher Education
7.4%
Higher Education
9.7%
 
Entertainment
7.7%
Telecommunications
4.3%
Computer Software
6.7%
Government Administration
9.7%
 
Consumer Goods
7.2%
Financial Services
4.3%
Financial Services
6.0%
Financial Services
5.5%
 
Other
55.7%
Other
41.9%
Other
44.8%
Other
48.3%
Helpshift
Computer Games
12.4%
Consumer Services
9.3%
Financial Services
7.7%
Entertainment
7.7%
Consumer Goods
7.2%
Other
55.7%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.9%
ServiceNow
Information Technology and Services
27.5%
Hospital & Health Care
7.4%
Higher Education
7.4%
Computer Software
6.7%
Financial Services
6.0%
Other
44.8%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Greg A.
User in Higher Education

We use Cherwell as our ticketing system for networking and telecommunications. The best part is that the software is highly customizable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

G2 User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
Helpshift
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Most Helpful Critical Review
G2 User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Cherwell Service Management
Most Helpful Favorable Review
Greg A.
User in Higher Education

We use Cherwell as our ticketing system for networking and telecommunications. The best part is that the software is highly customizable.

Most Helpful Critical Review
G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Helpshift
No videos provided
Jira Service Desk
No videos provided
ServiceNow
No videos provided
Cherwell Service Management

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Ask Helpshift a QuestionContact HelpshiftRequest More InformationRequest More InformationAsk ServiceNow a QuestionContact ServiceNowAsk Cherwell a QuestionContact Cherwell