Compare Helpshift, Jira Service Desk, ServiceNow, and BMC Remedy

Pricing

 
Professional
$95
Per User / Per Month
GET STARTED
$10
/month
 
Enterprise
$135
Per User / Per Month
FOR GROWING TEAMS
$20
/agent/month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
8.4
8.0
Ease of Use
Ease of Use
8.8
7.9
7.4
7.1
Ease of Setup
Ease of Setup
8.8
7.3
7.2
6.9
Ease of Admin
Ease of Admin
8.6
7.4
7.8
7.2
Quality of Support
Quality of Support
8.5
8.0
7.9
7.4
Ease of Doing Business With
Ease of Doing Business With
8.8
8.2
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
8.2
7.9
7.8
5.9
Meets Requirements
Helpshift
8.7
Jira Service Desk
8.5
ServiceNow
8.4
BMC Remedy
8.0
Ease of Use
Helpshift
8.8
Jira Service Desk
7.9
ServiceNow
7.4
BMC Remedy
7.1
Ease of Setup
Helpshift
8.8
Jira Service Desk
7.3
ServiceNow
7.2
BMC Remedy
6.9
Ease of Admin
Helpshift
8.6
Jira Service Desk
7.4
ServiceNow
7.8
BMC Remedy
7.2
Quality of Support
Helpshift
8.5
Jira Service Desk
8.0
ServiceNow
7.9
BMC Remedy
7.4
Ease of Doing Business With
Helpshift
8.8
Jira Service Desk
8.2
ServiceNow
8.1
BMC Remedy
7.9
Product Direction (% positive)
Helpshift
8.2
Jira Service Desk
7.9
ServiceNow
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.7%
16.2%
3.8%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.3%
40.1%
17.1%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.0%
43.7%
79.1%
74.3%
Helpshift
Small-Business
15.7%
Mid-Market
66.3%
Enterprise
18.0%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%

Reviewers' Industry

 
Computer Games
12.5%
Information Technology and Services
28.4%
Information Technology and Services
27.6%
Information Technology and Services
32.3%
 
Consumer Services
9.4%
Computer Software
15.3%
Hospital & Health Care
7.5%
Telecommunications
9.3%
 
Financial Services
7.8%
Internet
6.0%
Higher Education
7.5%
Hospital & Health Care
6.1%
 
Entertainment
7.8%
Telecommunications
4.3%
Computer Software
6.8%
Higher Education
4.3%
 
Consumer Goods
7.3%
Financial Services
4.3%
Financial Services
6.1%
Computer Software
4.3%
 
Other
55.2%
Other
41.7%
Other
44.6%
Other
43.7%
Helpshift
Computer Games
12.5%
Consumer Services
9.4%
Financial Services
7.8%
Entertainment
7.8%
Consumer Goods
7.3%
Other
55.2%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Delia A.
User

Efficiency and ease of service. Makes it very easy to take care of any issue quickly.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

G2 User in Financial Services

Perhaps our implementation isn't optimized, but I don't like the fact that you have to use filters to sift through the data. As for components, there needs to be multiple levels of problem types, to be able differentiate between requests and problems. Then...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Helpshift
Most Helpful Favorable Review
Delia A.
User

Efficiency and ease of service. Makes it very easy to take care of any issue quickly.

Most Helpful Critical Review
G2 User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Financial Services

Perhaps our implementation isn't optimized, but I don't like the fact that you have to use filters to sift through the data. As for components, there needs to be multiple levels of problem types, to be able differentiate between requests and problems. Then...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Jira Service Desk
No downloads provided
ServiceNow
No downloads provided
BMC Remedy
No downloads provided
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