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Compare Helpshift, Jira Service Desk, and ServiceNow

Pricing

 
Professional
$95
Per User / Per Month
GET STARTED
$10
/month
 
Enterprise
$135
Per User / Per Month
FOR GROWING TEAMS
$20
/agent/month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.4
Ease of Use
Ease of Use
8.8
7.8
7.4
Ease of Setup
Ease of Setup
8.8
7.3
7.2
Ease of Admin
Ease of Admin
8.5
7.4
7.8
Quality of Support
Quality of Support
8.5
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.7
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
8.2
7.9
7.8
Meets Requirements
Helpshift
8.6
Jira Service Desk
8.5
ServiceNow
8.4
Ease of Use
Helpshift
8.8
Jira Service Desk
7.8
ServiceNow
7.4
Ease of Setup
Helpshift
8.8
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
Helpshift
8.5
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
Helpshift
8.5
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
Helpshift
8.7
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
Helpshift
8.2
Jira Service Desk
7.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
16.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
40.4%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
43.5%
78.8%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Computer Games
13.0%
Information Technology and Services
28.3%
Information Technology and Services
27.6%
 
Consumer Services
9.8%
Computer Software
15.1%
Hospital & Health Care
7.5%
 
Financial Services
8.2%
Internet
6.1%
Higher Education
7.5%
 
Entertainment
8.2%
Telecommunications
4.3%
Computer Software
6.7%
 
Consumer Goods
7.6%
Financial Services
4.3%
Financial Services
6.1%
 
Other
53.3%
Other
41.7%
Other
44.5%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Helpshift
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Downloads

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